SavedAdd your journal

Journals / Türkiye İletişim Araştırmaları Dergisi / 2021 / Sayı: 37

Is Communication A Receipt For Doctors? The Relationship Between Communication Competence And Trust: A Research On Breast Patients

Doktorlar İçin İletişim Bir Reçete midir? İletişim Yeterliliği ve Güven Arasındaki İlişki: Meme Hastaları Üzerine Bir Araştırma

Çiğdem KARAKAYA
Fulya ERENDAG SUMER
Zuhal GÖK DEMİR
Emel DURMAZ
Pages
92–108
Publication Date
2021-06-30
DOI
—
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

When the dimensions of communication competence are investigated, it is found that socioemotional communication is the only dimension that has a strong effect on the formation of trust among communication competence.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Although significant studies have been conducted in the field of health communication in terms of communication competence, its role on trust in the radiology department needs further exploration.
📊
Key Findings & Data:The research was carried out between December 2019 and March 2020 using a questionnaire form with 321 breast patients in the radiology department in a public health institution in Antalya, Turkey.
💡
Conclusion & Impact:When the dimensions of communication competence are investigated, it is found that socioemotional communication is the only dimension that has a strong effect on the formation of trust among communication competence.
🔬Design:Survey & Empirical Study
📍Scope:2019 Verileri
⚙️Variables:Sağlık İletişimi · İletişim Yeterliliği · Güven

Abstract

Although significant studies have been conducted in the field of health communication in terms of communication competence, its role on trust in the radiology department needs further exploration. The communication skills of radiologists are considered an important indicator of trust. Therefore, the study aims to research the effect of communication competence on trust. With this aim the current study seeks to contribute to health communication literature by researching the patients’ perceived communication competence of doctors as a determining factor that develop trust in the radiology department. The research was carried out between December 2019 and March 2020 using a questionnaire form with 321 breast patients in the radiology department in a public health institution in Antalya, Turkey. The results of the study refer that communication competence as a whole concept has a strong positive and statistically significant effect on trust. When the dimensions of communication competence are investigated, it is found that socioemotional communication is the only dimension that has a strong effect on the formation of trust among communication competence.

Özet

Sağlık iletişimi alanında iletişim yeterliliği konusunda pek çok çalışma yapılmış olmasına rağmen, radyoloji departmanında iletişim yeterliliğinin güven oluşumu üzerindeki rolünün daha fazla araştırılması gerekmektedir. Radyologların iletişim becerileri önemli bir güven göstergesi olarak kabul edilmektedir. Bu nedenle bu çalışma iletişim yeterliliğinin güven üzerindeki etkisini araştırmayı amaçlamaktadır. Bu amaç doğrultusunda bu çalışma, radyoloji departmanında bulunan doktorların iletişim yeterliliğini hastaların algılarına bağlı araştırarak sağlık iletişimi literatürüne iletişim yeterliliğinin güven oluşumundaki belirleyici rolünü açıklayarak katkıda bulunmayı hedeflemektedir. Araştırma, Aralık 2019-Mart 2020 tarihleri arasında Antalya’da bir kamu hastanesinin radyoloji bölümünde 321 meme hastası ile anket formu kullanılarak gerçekleştirilmiştir. Çalışmanın sonuçları, bir bütün olarak iletişim yeterliliğinin güven üzerinde güçlü ve istatistiksel olarak anlamlı bir etkiye sahip olduğunu gösterirken, iletişim yeterliliği boyutları arasında güven oluşumunda güçlü etkiye sahip tek boyutun sosyo-duygusal iletişim olduğu tespit edilmiştir.

🔖

Cite This Article

KARAKAYA, Ç., SUMER, F. E., DEMİR, Z. G., DURMAZ, E. (2021). Is Communication A Receipt For Doctors? The Relationship Between Communication Competence And Trust: A Research On Breast Patients. Türkiye İletişim Araştırmaları Dergisi, Sayı: 37, 92–108. https://ajindex.com/articles/217846

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (9)

  1. Bakker, D. A., Fitch, M. I., Gray, R., Reed, E., & Bennett, J. (2001). Patient–health care provider communication during chemotherapy treatment: the perspectives of women with breast cancer. Patient Education and Counseling, 43(1), 61-71.
  2. Beisecker, A. E., & Beisecker, T. D. (1990). Patient information-seeking behaviors when communicating with doctors. Medical Care, 28, 19-28.
  3. Ben-Sira, Z. (1980). Affective and instrumental components in the physician-patient relationship: an additional dimension of interaction theory. Journal of Health and Social Behavior, 21, 170-180.
  4. Brown, P. (2008). Trusting in the new NHS: Instrumental versus communicative action. Sociology of Health & Illness, 30(3), 349-363, DOI:10.1111/j.1467-9566.2007.01065.x Cabioğlu, N., Gürdal, S. Ö., Kayhan, A., Özaydın, N., Şahin, C., Can, Ö.,. Aribal, E. (2020). Poor biological factors and prognosis of interval breast cancers: long-term results of Bahçeşehir (Istanbul) Breast Cancer Screening Project in Turkey. JCO Global Oncology, 6, 1103-1113.
  5. Calnan, M. & Rowe, R. (2006). Researching trust relations in health care: Conceptual and methodological challenges – an introduction. Journal of Health Organization and Management, 20(5), 349-358.
  6. Calnan, M. & Rowe, R. (2008). Trust matters in health care. Buckingham, UK: Open University Press.
  7. Cebeci, F., Balcı Yangın, H.,& Tekeli, A. (2012). Life experiences of women with breast cancer in South Western Turkey: A qualitative study. European Journal of Oncology Nursing, 16,406-412.
  8. Cegala, D. J. (1997). A study of doctors’ and patients’ communication during a primary care consultation: implications for communication training. Journal of Health Communication, 2:3, 169-194, DOI: 10.1080/108107397127743 Cegala, D. J.,Coleman, M. T. & Turner, J. W. (1998). The development and partial assessment of the medical communication competence scale. Health Communication, 10 (3), 261-288, DOI: 10.1207/ s15327027hc1003 Cegala, D. J., McGee, D. S., & McNeilis, K. S. (1996). Components of patients’ and doctors’ perceptions of communication competence during a primary care medical interview. Health Communication, 8(1), 1-27.
  9. Chandra, S., Mohammadnezhad, M., & Ward, P. (2018). Trust and communication in a doctor-patient relationship: A literature review. Journal of Healthcare Commununication, 36 (3), 1-6, DOI: 10.4172/2472-1654.100146 Chougrad, H., Zouaki, H., & Alheyane, O. (2020). Multi-label transfer learning for the early diagnosis of breast cancer. Neurocom