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Journals / Anatolia: Turizm Araştırmaları Dergisi / 2006 / Cilt: 17 - Sayı: 1

Quality Expectations of Students Upon Faculty Members: A Case Study at the Akcakoca School of Tourism and Hospitality Management

Öğrencilerin Öğretim Elemanları ile İlgili Kalite Beklentileri: Akçakoca Turizm İşletmeciliği ve Otelcilik Yüksekokulu Örneği

Atila AKBABA
Behiye GÜRÜ ELVİN
Mehmet YARAN
HÜRRİYET ÇİMEN
Pages
9–21
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

Through the analysis of the measure developed in this study and the findings of the study, the fields that require improvement in the effort of quality would be identified.

📌 3 Key Takeaways

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Objective & Hypothesis:The purpose of this study is to contribute to the efforts toward the understanding and improving the concept of quality in higher education.
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Key Findings & Data:Within the frame of this purpose, the expectations of the students (n=399) who attend Akçakoca The School of Tourism Management and Hotel Administration, Abant İzzet Baysal University, about the quality of services offered by the teaching staff were researched.
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Conclusion & Impact:Through the analysis of the measure developed in this study and the findings of the study, the fields that require improvement in the effort of quality would be identified.
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:kalite · quality

Abstract

The purpose of this study is to contribute to the efforts toward the understanding and improving the concept of quality in higher education. Within the frame of this purpose, the expectations of the students (n=399) who attend Akçakoca The School of Tourism Management and Hotel Administration, Abant İzzet Baysal University, about the quality of services offered by the teaching staff were researched. In this study, the questions of what the quality expectations of students are, under what dimensions these expectations gather, and importance levels of these expectations and dimensions were analsed. As the findings of this study, a six dimensional construct which consists of 24 items that explains the students' expectations about the quality of services provided by the teaching staff was identified. The six dimen­sions were named as: "instill confidence in students", "competence in the field of study", "responsiveness", "activities to facilitate learning", "behavioral characteristics unique to profession", and "academical advancement". Among those six dimensions, "instill confidence in stu­dents" has emerged as the most important one, and "competence in the field of study", "behavioral characteristics unique to profession", "activities to facilitate learning", "academical advancement", and "responsiveness" dimensions have followed in respectively. Through the analysis of the measure developed in this study and the findings of the study, the fields that require improvement in the effort of quality would be identified.

Özet

Bu çalışmanın amacı yükseköğretimde kalite kavramının anlaşılması ve geliştirilmesi yönündeki çabalara katkıda bulunmaktır. Bu amaç çerçevesinde, Abant İzzet Baysal Üniversitesi, Akçakoca Turizm İşletmeciliği ve Otelcilik Yüksekokulu'nda öğrenim görmekte olan öğrenci­lerin (s = 399) öğretim elemanları tarafından sunulan hizmetlerin kalitesi ile ilgili beklentileri araştırılmıştır. Çalışmada, öğrencilerin kalite beklentilerinin neler olduğu, bu beklentilerin hangi faktörler içerisinde oluştuğu ve beklentilerin ve faktörlerin önem düzeyleri incelenmiş­tir. Çalışma sonucunda öğretim elemanlarının sundukları hizmetlerin kalitesi ile ilgili öğrenci beklentilerini açıklayan 24 ifade içeren altı faktörlü bir yapı belirlenmiştir. Elde edilen altı faktör, "güven telkin etme", "alan yeterliliği", "empati", "öğrenmeyi kolaylaştırıcı faaliyetler", "mesleğe özgü davranış özellikleri" ve "akademik gelişim" olarak adlandırılmıştır. Bu altı faktörden "güven telkin etme" faktörünün en önemli faktör olarak belirlendiği, daha sonra, "alan yeterliliği", "mesleğe özgü davranış özellikleri", "öğrenmeyi kolaylaştırıcı faaliyetler", "akademik gelişim" ve "empati" faktörlerinin sıralandığı görülmüştür. Çalışma kapsamında geliştirilen ölçeğin ve sonuçta elde edilen bul­guların değerlendirilmesi ile kalitenin yükseltilmesi çabalarına yönelik olarak geliştirmeye gereksinim duyulan alanlar belirlenebilecektir.

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Cite This Article

AKBABA, A., ELVİN, B. G., YARAN, M., ÇİMEN, H. (2006). Quality Expectations of Students Upon Faculty Members: A Case Study at the Akcakoca School of Tourism and Hospitality Management. Anatolia: Turizm Araştırmaları Dergisi, Cilt: 17 - Sayı: 1, 9–21. https://ajindex.com/articles/165745

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