A Proposal for the Development of Communication Skills in Aviation Training

Abstract

In this article, an overview is given on the professional communication skills in education management in the globally developing aviation sector. Improving the communication skills is important in order to upgrade secured communication to the highest level in aviation sector in accordance with mandatory rules as well as for decreasing the accidents. The awareness of excellent communication is a type of quality for employees, leaders, the organization itself and global achievements. This article covers only some of the many aspects in communication such as communication tools, barriers, necessities, methods of problem solving, development of relations among people and comprehension of the emotional intelligence. Related items are explained theoretically then applied in practice such as the coaching system, which is a tool of thinking with questions to understand the people and can be used as a method to improve the convenient communication. In this context, it is recommended that SWOT analysis be conducted to all aviation employees and managers to determine the need for personalized training and to include coaching sessions in annual staff training plans to be arranged for each employee in parallel with these needs. Findings from field research of 119 aviation employees in different kind of aviation associations were analyzed by SPSS (Version 23.0), and conclusions are presented. The conclusion of the statistic analysis of the results was found as mental communication skills increase in employees, emotional and behavioral skills also increase, and as emotional communication skills increase, behavioral skills also increase by using statistical tests and analyzes such as Confirmatory Factor Analysis, Cronbach's Alpha statistic Kolmogorov-Smirnov test, t-statistics, the Mann-Whitney U Test, One-way ANOVA. The hypotheses of this study have been tested by the Structural Equation Model.