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Journals / SDÜ Sağlık Yönetimi Dergisi / 2026 / Cilt: 8 Sayı: 1

THERAPEUTIC COMMUNICATION: AN EVALUATION IN TERMS OF HEALTHCARE PROFESSIONAL PATIENT INTERACTION

TERAPÖTİK İLETİŞİM: SAĞLIK ÇALIŞANI HASTA ETKİLEŞİMİ AÇISINDAN BİR DEĞERLENDİRME

Hacer Usta(MARMARA ÜNİVERSİTESİ)0009-0001-3037-7699
Emel Yılmaz(Marmara Üniversitesi İletişim Fakültesi, Halkla İlişkiler ve Tanıtım Bölümü, Kişilerarası İletişim Ana Bilim Dalı)0000-0002-0094-2298
Pages
83–107
Publication Date
2026-06-30
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

The research findings revealed that healthcare professionals are proficient in empathy, emotional awareness, and verbal communication skills, which are the basic elements of therapeutic communication.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Therapeutic communication is a healing and supportive interaction between individuals.
📊
Key Findings & Data:The sample group consisted of 15 healthcare professionals actively working in the field.
💡
Conclusion & Impact:The research findings revealed that healthcare professionals are proficient in empathy, emotional awareness, and verbal communication skills, which are the basic elements of therapeutic communication.
🔬Design:Araştırma Makalesi
📍Scope:Comprehensive Sample
⚙️Variables:Terapötik İletişim · Sağlık İletişimi · Kişilerarası İletişim

Abstract

Therapeutic communication is a healing and supportive interaction between individuals. In the healthcare field, it is a planned, trust-based form of communication between patient and healthcare professional that reduces stress and anxiety and focuses on healing. This study, aiming to explore the healing and facilitating role of therapeutic communication in healthcare professional-patient interaction, adopted a qualitative research method and used the in-depth interview technique in the data collection process. Data were obtained through semi-structured face-to-face interviews; purposive sampling was used in the research. The sample group consisted of 15 healthcare professionals actively working in the field. All data analyses were performed using the MAXQDA program. The research findings revealed that healthcare professionals are proficient in empathy, emotional awareness, and verbal communication skills, which are the basic elements of therapeutic communication. In conclusion, it has been shown to improve the quality of healthcare services and facilitate treatment adherence.

Özet

Terapötik iletişim, bireyler arasında iyileştirici ve destekleyici etkileşimdir. Sağlık alanında ise hasta ile sağlık çalışanı arasında güvene dayalı, planlı bir iletişim biçimi olarak stres ve kaygıyı azaltır, iyileşmeye odaklanır. Terapötik iletişimin sağlık çalışanı ile hasta etkileşiminde iyileştirici ve kolaylaştırıcı rolünü keşfetmeyi amaçlayan bu çalışmada nitel araştırma yöntemi benimsenmiş ve veri toplama sürecinde derinlemesine görüşme tekniği kullanılmıştır. Veriler, yarı yapılandırılmış yüz yüze mülakatlarla elde edilmiş; araştırmada amaçlı örnekleme yöntemi kullanılmıştır. Örneklem grubunu aktif olarak sahada çalışan 15 sağlık çalışanı oluşturmuştur. Verilerin tüm analizleri, MAXQDA programıyla gerçekleştirilmiştir. Araştırma bulguları, sağlık çalışanlarının terapötik iletişimin temel unsurları olan empati, duygusal farkındalık ve sözlü iletişim becerilerine hâkim olduklarını ortaya koymuştur. Bununla birlikte, aktif dinleme ve farklı terapötik tekniklerin uygulanması konusunda geliştirilmesi gereken alanlar belirlenmiştir. Sonuç olarak, etkili terapötik iletişimin hasta merkezli bakımın temelini oluşturduğu, sağlık hizmetlerinin kalitesini arttırabildiği ve tedaviye uyumu kolaylaştırdığı görülmüştür.

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Cite This Article

Usta, H., Yılmaz, E. (2026). THERAPEUTIC COMMUNICATION: AN EVALUATION IN TERMS OF HEALTHCARE PROFESSIONAL PATIENT INTERACTION. SDÜ Sağlık Yönetimi Dergisi, Cilt: 8 Sayı: 1, 83–107. https://ajindex.com/articles/1601097

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