Journals / Sağlıkta Performans ve Kalite Dergisi / 2026 / Sayı: 23

ACCREDİTATİON PROCESS İN HEALTHCARE SERVİCES: THE EXPERİENCE OF A CAMPUS CİTY HOSPİTAL

SAĞLIK HİZMETLERİNDE AKREDİTASYON SÜRECİ BİR KAMPÜS ŞEHİR HASTANESİNİN DENEYİMİ

Fadik Çökelek(ANKARA BİLKET ŞEHİR HASTANESİ)0000-0001-9033-2014
Filiz Denizli Ergen(ANKARA BİLKENT ŞEHİR HASTANESİ)0009-0007-2625-4040
Aziz Surel(UFUK ÜNİVERSİTESİ, DR. RIDVAN EGE SAĞLIK ARAŞTIRMA VE UYGULAMA MERKEZİ)0000-0002-4992-1754
Naime Koçyiğit(ANKARA BİLKET ŞEHİR HASTANESİ)0009-0009-2117-0475
Pages
—
Publication Date
2026-08-21
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

This study aims to share the quality improvement activities conducted during the accreditation preparation, audit, and post-audit processes of Turkey's first and only accredited campus city hospital and to provide guidance for hospitals seeking accreditation.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Quality improvement activities in healthcare are among the fundamental and important priorities of healthcare systems.
📊
Key Findings & Data:Accreditation, which plays a key role in improving the quality and patient safety of healthcare services, is considered the preferred method for improving healthcare quality.
💡
Conclusion & Impact:This study aims to share the quality improvement activities conducted during the accreditation preparation, audit, and post-audit processes of Turkey's first and only accredited campus city hospital and to provide guidance for hospitals seeking accreditation.
🔬Design:Derleme
📍Scope:Comprehensive Sample
⚙️Variables:Akreditasyon · akreditasyon süreci · kalite iyileştirme

Abstract

Quality improvement activities in healthcare are among the fundamental and important priorities of healthcare systems. Accreditation, which plays a key role in improving the quality and patient safety of healthcare services, is considered the preferred method for improving healthcare quality. Research on accreditation has largely focused on evaluating the impact of accreditation using large-scale quantitative studies, but little has been documented regarding how quality is improved in practice through the accreditation process. This study aims to share the quality improvement activities conducted during the accreditation preparation, audit, and post-audit processes of Turkey's first and only accredited campus city hospital and to provide guidance for hospitals seeking accreditation.

Özet

Sağlık hizmetlerinde kalite iyileştirme faaliyetleri sağlık sistemlerinin temel ve önemli önceliklerindendir. Sağlık hizmetleri sunumunda kalitenin ve hasta güvenliğinin iyileştirilmesinde kilit bir role sahip olan akreditasyon sağlık hizmeti kalitesini yükseltmek için tercih edilen yöntem olarak kabul edilmektedir. Akreditasyon üzerine yapılan araştırmalar çoğunlukla büyük ölçekli nicel çalışmalar kullanarak akreditasyonun etkisini değerlendirmeye odaklanmış, ancak akreditasyon süreciyle kalitenin pratikte nasıl iyileştirildiği konusunda çok az şey ortaya konulmuştur. Bu çalışma ile Türkiye’nin ilk ve tek akredite kampüs şehir hastanesinin akreditasyona hazırlık, denetim ve denetim sonrası sürecindeki yapılan kalite iyileştirme faaliyetlerini paylaşmayı ve akreditasyon hedefi olan hastanelere yol göstermeyi amaçlamaktadır.

🔖

Cite This Article

Çökelek, F., Ergen, F. D., Surel, A., Koçyiğit, N. (2026). ACCREDİTATİON PROCESS İN HEALTHCARE SERVİCES: THE EXPERİENCE OF A CAMPUS CİTY HOSPİTAL. Sağlıkta Performans ve Kalite Dergisi, Sayı: 23. https://doi.org/10.70915/spkd.1833818

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (31)

  1. Al-Bualy, R., Al Lamki, N., Al Sinani, S., Al Sabti, H., & Rodanilla, R. (2019). Preparing for ACGME-I accreditation: An international perspective. Journal of Graduate Medical Education, 11(4 Suppl), 10–13. https://doi.org/10.4300/JGME-D-18-01018
  2. Alhawajreh, M. J., Paterson, A. S., & Jackson, W. J. (2023). Impact of hospital accreditation on quality improvement in healthcare: A systematic review. PLOS ONE, 18(12), e0294180. https://doi.org/10.1371/journal.pone.0294180
  3. Brubakk, K., Vist, G. E., Bukholm, G., Barach, P., & Tjomsland, O. (2015). A systematic review of hospital accreditation: The challenges of measuring complex intervention effects. BMC Health Services Research, 15, 280. https://doi.org/10.1186/s12913-015-0933-x
  4. Cengiz, C., Beylik, U., Avcı, K., & Kayral, İ. H. (2019). Öz değerlendirmeden denetime: Hastanelerin akreditasyon yolculuğu. Sağlıkta Kalite ve Akreditasyon Dergisi, 2(2), 1–6. https://izlik.org/JA62AB78TP
  5. Endalamaw, A., Khatri, R. B., Mengistu, T. S., Erku, D., Wolka, E., Zewdie, A., & Assefa, Y. (2024). A scoping review of continuous quality improvement in healthcare system: Conceptualization, models and tools, barriers and facilitators, and impact. BMC Health Services Research, 24, 487. https://doi.org/10.1186/s12913-024-10828-0
  6. Fortune, T., O’Connor, E., & Donaldson, B. (2015). Guidance on designing healthcare external evaluation programmes including accreditation. International Society for Quality in Health Care. https://login.isqua.org/navless/resources/resource/19
  7. Gökmen Kavak, D. (2018). Türkiye Sağlık Hizmetleri Kalite ve Akreditasyon Enstitüsü (TÜSKA) sağlıkta akreditasyon standartları. Sağlıkta Kalite ve Akreditasyon Dergisi, 1(1), 14–20. https://dergipark.org.tr/tr/pub/jhqa/article/415436
  8. Greenfield, D., Iqbal, U., O’Connor, E., Conlan, N., & Wilson, H. (2021). An appraisal of healthcare accreditation agencies and programs: Similarities, differences, challenges and opportunities. International Journal for Quality in Health Care, 33(4), mzab150. https://doi.org/10.1093/intqhc/mzab150
  9. Greenfield, D., & Pawsey, M. (2018). Health service accreditation: A strategy to promote and improve safety and quality. In W. A. Sollecito & J. K. Johnson (Eds.), McLaughlin and Kaluzny’s continuous quality improvement in health care (4th ed., pp. 282–296). Jones & Bartlett Learning.
  10. Greenfield, D., Pawsey, M., & Braithwaite, J. (2011). What motivates professionals to engage in the accreditation of healthcare organizations? International Journal for Quality in Health Care, 23(1), 8–14. https://doi.org/10.1093/intqhc/mzq069
  11. Hasiu, T. S., Rohmawati, W., Fitriani, L., Al Rajab, M., Kurniawati, F., Harun, M. F., & Harni. (2025). The impact of accreditation on improving the quality of healthcare services: A literature review. World Journal of Advanced Research and Reviews, 25(2), 715–722. https://doi.org/10.30574/wjarr.2025.25.2.0420
  12. Hussein, M., Pavlova, M., Ghalwash, M., & Groot, W. (2021). The impact of hospital accreditation on the quality of healthcare: A systematic literature review. BMC Health Services Research, 21, 1057. https://doi.org/10.1186/s12913-021-07097-6
  13. Lewis, K., & Hinchcliff, R. (2023). Hospital accreditation: An umbrella review. International Journal for Quality in Health Care, 35(1), mzad007. https://doi.org/10.1093/intqhc/mzad007
  14. Narang, M., Jaiswal, P., Maldiya, Y., Monika, M., Geeta, G., Makhloga, P., Ansuya, & Bhatt, G. (2025). Study on the role of hospital accreditation in quality improvement. Journal of Neonatal Surgery, 14(16S), 1055–1065.
  15. Newera, A., Alomari, F. K., Al-Ghamdi, A. M., & Fouda, M. (2024). Accreditation made easy: Step-by-step guide for healthcare institutions. Global Journal on Quality and Safety in Healthcare, 7(4), 232–235. https://doi.org/10.36401/JQSH-24-X5
  16. Nomura, A. T. G., Silva, M. B., & Almeida, M. A. (2016). Quality of nursing documentation before and after the hospital accreditation in a university hospital. Revista Latino-Americana de Enfermagem, 24, e2813. https://doi.org/10.1590/1518-8345.0686.2813
  17. Øyri, S. F., Bates, D. W., & Wiig, S. (2023). Comparison of external evaluation policies and regulations for quality improvement and safety of health services in Norway and the United States. International Journal of Health Governance, 28(4), 413–437. https://doi.org/10.1108/IJHG-06-2023-0065
  18. Reigas, V., & Šimanskienė, L. (2023). Accreditation process and employee well-being in healthcare organizations. Sustainability, 15(12), 9254. https://doi.org/10.3390/su15129254
  19. Russell, T. A., & Ko, C. (2023). History and role of quality accreditation. Clinics in Colon and Rectal Surgery, 36(4), 279–284. https://doi.org/10.1055/s-0043-1761592
  20. Saygılı, T., & Yılmaz, S. (2024). The importance of human resources in the accreditation process of health service institutions. Bilecik Şeyh Edebali Üniversitesi Sağlık Bilimleri Fakültesi Dergisi, 2(1), 1–13. https://doi.org/10.61535/bseusbfd.1344367
  21. Shaw, C. (2001). External assessment of health care. BMJ, 322(7290), 851–854. https://doi.org/10.1136/bmj.322.7290.851
  22. Shaw, C. D., Braithwaite, J., Moldovan, M., Whittaker, S., & [diğer yazarlar]. (2013). Profiling health-care accreditation organizations: An international survey. International Journal for Quality in Health Care, 25(3), 222–231. https://doi.org/10.1093/intqhc/mzt011
  23. T.C. Sağlık Bakanlığı (2024). Ankara Bilkent Şehir Hastanesi Kalite Yönetimi. Erişim Adresi: https://ankarasehir.saglik.gov.tr/TR-471206/kurumsal-kalite-politikamiz.html. Erişim Tarihi: 06.08.2025.
  24. T.C. Sağlık Bakanlığı, Ankara Bilkent Şehir Hastanesi. (2025). Kurumsal Kalite Politikası. Erişim Adresi: https://ankarasehir.saglik.gov.tr/TR-471206/kurumsal-kalite-politikamiz.html. Erişim Tarihi: 25.08.2025.
  25. T.C. Sağlık Bakanlığı (2021). Sağlıkta Akreditasyon Standartları Hastane Seti– (v3.0/2021). Erişim Adresi: https://files.tuseb.gov.tr/tuska/files/akreditasyon/2024-11-04-13-13-28.pdf. Erişim Tarihi: 24.05.2025.
  26. T.C. Sağlık Bakanlığı, Sağlık Hizmetleri Genel Müdürlüğü, Sağlıkta Kalite, Akreditasyon ve Çalışan Hakları Dairesi Başkanlığı. (2021). Sağlıkta akreditasyon standartları: Hastane seti (v3.0/2021). https://files.tuseb.gov.tr/tuska/files/akreditasyon/2024-11-04-13-13-28.pdf
  27. Türkiye Sağlık Hizmetleri Kalite ve Akreditasyon Enstitüsü. Akreditasyon nedir? Erişim Adresi: https://tuska.tuseb.gov.tr/akreditasyon/akreditasyon-nedir. Erişim Tarihi: 24.05.2025.
  28. Van Vliet, E. J., Stewart, J., Engel, C., & Soethout, J. (Eds.). (2021). Clarifying the concept of external evaluation. International Society for Quality in Health Care. https://isqua.org/images/blog/ISQuaWhitepaperExtEvaluationJuly2021_RS.pdf
  29. Vuohijoki, A., Ristolainen, L., Leppilahti, J., Kivivuori, S.-M., & Hurri, H. (2025). Impact of Joint Commission International accreditation on occupational health and patient safety: A systematic review. PLOS ONE, 20(6), e0325894. https://doi.org/10.1371/journal.pone.0325894
  30. Wells, S., Tamir, O., Gray, J., Naidoo, D., Bekhit, M., & Goldmann, D. (2018). Are quality improvement collaboratives effective? A systematic review. BMJ Quality & Safety, 27(3), 226–240. https://doi.org/10.1136/bmjqs-2017-006926
  31. World Health Organization (2022). Health Care Accreditation and Quality of Care. Erişim Adresi: https://iris.who.int/bitstream/handle/10665/363528/9789240055230-eng.pdf. Erişim Tarihi: 25.05.2025.