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Journals / Türk Uygulamalı Sosyal Hizmet Dergisi / 2022 / Cilt: 5 Sayı: 2

Psycho-Social Support Helplines Calls During the First Year of the COVID-19 Pandemic in Turkey

Esra Alataş(Sağlık Bakanlığı)0000-0002-9629-7309
Akfer Karaoğlan Kahiloğlulları(Department of Psychiatry, Health Sciences University Ankara Dıskapı YBEAH Training and Research Hospital)0000-0003-2247-9609
Fatma Gül Ertuğrul(Sağlık Bakanlığı)0000-0003-1942-0411
Altin Malaj(Dünya Sağlık Örgütü Türkiye Ofisi)0000-0002-5112-5183
Şebnem Avşar Kurnaz(Dünya Sağlık Örgütü Türkiye Ofisi)0000-0002-4812-8420
Pages
100–114
Publication Date
2022-12-31
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

The helplines were essential at the beginning of the pandemic to respond to the need for information and support.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:The necessary measures taken to limit the effects of the COVID-19 pandemic have had an unfortunate negative effect on the mental well-being of people across the world.
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Key Findings & Data:Unlike many countries, that made use of digital health services and of telephone helplines to respond to increased need for information and support, Turkey had no prior experience with national mental health helplines.
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Conclusion & Impact:The helplines were essential at the beginning of the pandemic to respond to the need for information and support.
🔬Design:Araştırma Makalesi
📍Scope:Comprehensive Sample
⚙️Variables:Psycho-social support helplines · COVID-19 pandemic · Mental health

Abstract

The necessary measures taken to limit the effects of the COVID-19 pandemic have had an unfortunate negative effect on the mental well-being of people across the world. The pandemic affected the service delivery of mental health services in Turkey. Unlike many countries, that made use of digital health services and of telephone helplines to respond to increased need for information and support, Turkey had no prior experience with national mental health helplines. It established a national-wide helpline in a short time and responded to calls for information and support. This study looks at the helpline establishment, support given, reasons for calls and referrals, for a period of 12 months. Top reasons for calls included COVID-19 infection or loss of relative, anxiety and need for information. The helplines were essential at the beginning of the pandemic to respond to the need for information and support.

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Cite This Article

Alataş, E., Kahiloğlulları, A. K., Ertuğrul, F. G., Malaj, A., Kurnaz, Ş. A. (2022). Psycho-Social Support Helplines Calls During the First Year of the COVID-19 Pandemic in Turkey. Türk Uygulamalı Sosyal Hizmet Dergisi, Cilt: 5 Sayı: 2, 100–114. https://doi.org/10.54467/trjasw.1168860

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