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Journals / Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi / 2026 / Cilt: 31 Sayı: 2

A Literature Review on the Relationship Between Emotional Labor and Big Five Personality Traits from the Perspective of Affective Events Theory

Duygusal Olaylar Teorisi Perspektifinden Duygusal Emek ile Büyük Beşli Kişilik Özellikleri İlişkisi Üzerine Bir Literatür Taraması

Nergis Zeynep Ertuğ(SAKARYA UNIVERSITY)0009-0008-5698-9547
Pages
126–141
Publication Date
2026-08-31
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

Findings indicate that conscientiousness, extraversion, agreeableness, and openness to experience were generally positively associated with deep acting and naturally felt emotions.

📌 3 Key Takeaways

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Objective & Hypothesis:Individual differences play a role in understanding emotional labor, and personality traits are considered key factors shaping employees’ emotional labor behaviors.
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Key Findings & Data:Empirical studies published between 2000 and 2025, available in full text, and examining the variables together were included.
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Conclusion & Impact:Findings indicate that conscientiousness, extraversion, agreeableness, and openness to experience were generally positively associated with deep acting and naturally felt emotions.
🔬Design:Review & Systematic Survey
📍Scope:2000 Verileri
⚙️Variables:Duygusal Emek · Yüzeysel Rol Yapma · Derinlemesine Rol Yapma

Abstract

Individual differences play a role in understanding emotional labor, and personality traits are considered key factors shaping employees’ emotional labor behaviors. This study reviews research on the relationships between the Big Five personality traits and emotional labor dimensions from the perspective of Affective Events Theory. Searches were conducted in Web of Science, Scopus, Google Scholar, the YÖK National Thesis Center, and DergiPark. Empirical studies published between 2000 and 2025, available in full text, and examining the variables together were included. Based on the criteria, 31 independent studies were reviewed. Findings indicate that conscientiousness, extraversion, agreeableness, and openness to experience were generally positively associated with deep acting and naturally felt emotions. Agreeableness showed consistent relationships with naturally felt emotions. By contrast, neuroticism was more frequently positively associated with surface acting, while its relationships with deep acting and naturally felt emotions were more limited and variable. Relationships also differed across sectors, cultural contexts, and samples. Overall, personality traits appear important in shaping emotional labor strategies, although findings are not equally consistent across all traits. Further empirical research across different sectors, cultural contexts, and samples is therefore needed.

Özet

Duygusal emek süreçlerinin anlaşılmasında bireysel farklılıklar önemli bir rol oynamaktadır. Bu farklılıklar içinde kişilik özellikleri, çalışanların duygusal emek davranışlarını şekillendiren unsurlardan biri olarak değerlendirilmektedir. Bu çalışmada, Duygusal Olaylar Teorisi perspektifinden Büyük Beşli kişilik özellikleri ile duygusal emek boyutları arasındaki ilişkileri inceleyen çalışmalar derlenmiştir. Araştırma kapsamında Web of Science, Scopus, Google Scholar, YÖK Ulusal Tez Merkezi ve DergiPark veri tabanlarında tarama yapılmış; 2000-2025 yılları arasında yayımlanan, tam metnine erişilebilen ve ilgili değişkenleri birlikte inceleyen ampirik çalışmalar değerlendirmeye dâhil edilmiştir. Belirlenen ölçütler doğrultusunda 31 bağımsız çalışma incelenmiştir. Bulgulara göre sorumluluk, dışa dönüklük, uyumluluk ve deneyime açıklık çoğunlukla derinlemesine rol yapma ve doğal duyguların sergilenmesiyle pozitif yönde ilişkilendirilmiştir. Özellikle uyumluluk ile doğal duygular arasında tutarlı ilişkiler raporlanmıştır. Buna karşılık, nevrotiklik daha çok yüzeysel rol yapmayla pozitif yönde ilişkilendirilmiş; derinlemesine rol yapma ve doğal duygularla ilişkilerinde daha sınırlı ve farklılaşan sonuçlar bildirilmiştir. Ayrıca ilişkilerin sektör, kültürel bağlam ve örneklem özelliklerine göre değişebildiği görülmektedir. Sonuç olarak, kişilik özelliklerinin duygusal emek stratejilerinin şekillenmesinde önemli olduğu, ancak bulguların tüm kişilik özellikleri açısından aynı düzeyde tutarlı olmadığı anlaşılmaktadır. Bu nedenle, farklı sektör, kültür ve örneklemlerde yeni ampirik araştırmalara ihtiyaç duyulmaktadır.

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Cite This Article

Ertuğ, N. Z. (2026). A Literature Review on the Relationship Between Emotional Labor and Big Five Personality Traits from the Perspective of Affective Events Theory. Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Cilt: 31 Sayı: 2, 126–141. https://ajindex.com/articles/1545556

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