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Journals / İnsan ve Sosyal Bilimler Dergisi / 2026 / Cilt: 8 Sayı: 1

Students' Behavioral Intentions Towards Learning and Using Chatbots in Education

Betül Yıldızhan Bora(Bingöl Üniversitesi)0000-0002-4774-3907
Cansu Şahin Kölemen(Beykoz Üniversitesi)0000-0003-2376-7899
Pages
26–52
Publication Date
2025-05-31
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

The findings revealed that there was a significant difference in the behavioral intentions of the experimental group towards using chatbots in education and training compared to the control group.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Chatbots are artificial intelligence programs that interact with humans through text-based communication.
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Key Findings & Data:Participants were selected by the convenience sampling method, and a total of 72 students were included in the study.
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Conclusion & Impact:The findings revealed that there was a significant difference in the behavioral intentions of the experimental group towards using chatbots in education and training compared to the control group.
🔬Design:Araştırma Makalesi
📍Scope:Comprehensive Sample
⚙️Variables:Chatbots · Artificial intelligence tools · Education technology

Abstract

Chatbots are artificial intelligence programs that interact with humans through text-based communication. These tools, which are widely used in many fields such as health, finance, and e-commerce, also play an important role in education. They contribute to students in various, areas such as providing information about learning materials, assisting with homework, providing guidance, and giving instant feedback. In addition, chatbots can create personalized lesson plans tailored to students' individual learning needs and track students' progress through data analysis. In addition to the advantages offered by chatbots, it is also important to examine students' attitudes towards using these tools. Therefore, this study aims to analyze students' behavioral intentions towards using chatbots in their education and training processes in detail and to reveal the main factors behind these intentions. The quantitative research method was adopted in the study, and a static group pretest-posttest design, one of the experimental designs, was used. Within the scope of the study, unlike the control group, the experimental group used chatbots in the activities included in the lesson plan for seven weeks. Participants were selected by the convenience sampling method, and a total of 72 students were included in the study. In the study, the “Behavioral Intentions towards the Use of Chatbots in Education and Learning” scale was used as a data collection tool. The differences between the pre-test and post-test scores of the groups were analyzed with an independent samples t-test; paired samples t-test was applied to determine the differences within groups. The findings revealed that there was a significant difference in the behavioral intentions of the experimental group towards using chatbots in education and training compared to the control group. In addition, when within-group differences were examined, it was found that there was a significant increase in the behavioral intentions of the experimental group, while there was no significant difference in the control group

Özet

Chatbots are artificial intelligence programs that interact with humans through text-based communication. These tools, which are widely used in many fields such as health, finance, and e-commerce, also play an important role in education. They contribute to students in various, areas such as providing information about learning materials, assisting with homework, providing guidance, and giving instant feedback. In addition, chatbots can create personalized lesson plans tailored to students' individual learning needs and track students' progress through data analysis. In addition to the advantages offered by chatbots, it is also important to examine students' attitudes towards using these tools. Therefore, this study aims to analyze students' behavioral intentions towards using chatbots in their education and training processes in detail and to reveal the main factors behind these intentions. The quantitative research method was adopted in the study, and a static group pretest-posttest design, one of the experimental designs, was used. Within the scope of the study, unlike the control group, the experimental group used chatbots in the activities included in the lesson plan for seven weeks. Participants were selected by the convenience sampling method, and a total of 72 students were included in the study. In the study, the “Behavioral Intentions towards the Use of Chatbots in Education and Learning” scale was used as a data collection tool. The differences between the pre-test and post-test scores of the groups were analyzed with an independent samples t-test; paired samples t-test was applied to determine the differences within groups. The findings revealed that there was a significant difference in the behavioral intentions of the experimental group towards using chatbots in education and training compared to the control group. In addition, when within-group differences were examined, it was found that there was a significant increase in the behavioral intentions of the experimental group, while there was no significant difference in the control group

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Cite This Article

Bora, B. Y., Kölemen, C. Ş. (2025). Students' Behavioral Intentions Towards Learning and Using Chatbots in Education. İnsan ve Sosyal Bilimler Dergisi, Cilt: 8 Sayı: 1, 26–52. https://doi.org/10.53048/johass.1621817

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