SavedAdd your journal

Journals / Anatolia: Turizm Araştırmaları Dergisi / 2015 / Cilt: 26 - Sayı: 1

The Role of Cultural Intelligence on the Management of Cultural Differences: A research on Turkish and Expatriate Managers

Kültürel Farklılıkların Yönetiminde Kültürel Zekânın Rolü: Türk ve Yabancı Yöneticiler Üzerine Bir Araştırma

Aslı ERSOY
VESİLE RÜYA EHTİYAR
Pages
42–60
DOI
—
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

The main purpose of this study is to determine the effect of foreign managers’ CQ on the management of cultural  differences. For this purpose, the depth interview was conducted with 10 foreign hotel managers from five star  hotels operating in Antalya and İstanbul regions and 27 Turkish department managers working depending on  them and then three main themes identified after descriptive analysis of the data obtained from semi-structured  interviews. In this study, cultural analysis was used. According to the research, it was found that foreign hotel  managers’ cognitive, behavioural and motivational cultural intelligence affect positively the management of cul- tural differences and this result obtained showed that cultural intelligence has a significant contribution in the  management of cultural differences.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:The main purpose of this study is to determine the effect of foreign managers’ CQ on the management of cultural  differences. For this purpose, the depth interview was conducted with 10 foreign hotel managers from five star  hotels operating in Antalya and İstanbul regions and 27 Turkish department managers working depending on  them and then three main themes identified after descriptive analysis of the data obtained from semi-structured  interviews. In this study, cultural analysis was used. According to the research, it was found that foreign hotel  managers’ cognitive, behavioural and motivational cultural intelligence affect positively the management of cul- tural differences and this result obtained showed that cultural intelligence has a significant contribution in the  management of cultural differences.
📊
Key Findings & Data:The main purpose of this study is to determine the effect of foreign managers’ CQ on the management of cultural  differences. For this purpose, the depth interview was conducted with 10 foreign hotel managers from five star  hotels operating in Antalya and İstanbul regions and 27 Turkish department managers working depending on  them and then three main themes identified after descriptive analysis of the data obtained from semi-structured  interviews. In this study, cultural analysis was used. According to the research, it was found that foreign hotel  managers’ cognitive, behavioural and motivational cultural intelligence affect positively the management of cul- tural differences and this result obtained showed that cultural intelligence has a significant contribution in the  management of cultural differences.
💡
Conclusion & Impact:The main purpose of this study is to determine the effect of foreign managers’ CQ on the management of cultural  differences. For this purpose, the depth interview was conducted with 10 foreign hotel managers from five star  hotels operating in Antalya and İstanbul regions and 27 Turkish department managers working depending on  them and then three main themes identified after descriptive analysis of the data obtained from semi-structured  interviews. In this study, cultural analysis was used. According to the research, it was found that foreign hotel  managers’ cognitive, behavioural and motivational cultural intelligence affect positively the management of cul- tural differences and this result obtained showed that cultural intelligence has a significant contribution in the  management of cultural differences.
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters

Abstract

The main purpose of this study is to determine the effect of foreign managers’ CQ on the management of cultural  differences. For this purpose, the depth interview was conducted with 10 foreign hotel managers from five star  hotels operating in Antalya and İstanbul regions and 27 Turkish department managers working depending on  them and then three main themes identified after descriptive analysis of the data obtained from semi-structured  interviews. In this study, cultural analysis was used. According to the research, it was found that foreign hotel  managers’ cognitive, behavioural and motivational cultural intelligence affect positively the management of cul- tural differences and this result obtained showed that cultural intelligence has a significant contribution in the  management of cultural differences.

Özet

Bu çalışmanın temel amacı, yabancı yöneticilerin kültürel zekâsının kültürel farklılıkların yönetimi üzerindeki etki- sini belirlemektir. Bu amaç doğrultusunda İstanbul ve Antalya bölgesinde faaliyet gösteren 10 adet beş yıldızlı konaklama işletmesinin yabancı genel müdürleri ve onlara bağlı olarak çalışan 27 Türk departman müdürüyle derinlemesine görüşme yapılmış ve yarı yapılandırılmış görüşmelerle elde edilen verilerin betimsel analizinden sonra üç ana tema belirlenmiştir. Çalışmada nitel araştırma desenlerinden kültür analizi kullanılmıştır. Araştırma sonuçlarına göre, yabancı yöneticilerin bilişsel, motivasyonel ve davranışsal kültürel zekâlarının kültürel farklılıkla- rın yönetilmesini olumlu anlamda etkilediği belirlenmiş ve elde edilen bu sonuç da kültürel farklılıkların yönetilme- sinde kültürel zekânın önemli bir katkısının olduğunu göstermiştir.

🔖

Cite This Article

ERSOY, A., EHTİYAR, V. R. (2015). The Role of Cultural Intelligence on the Management of Cultural Differences: A research on Turkish and Expatriate Managers. Anatolia: Turizm Araştırmaları Dergisi, Cilt: 26 - Sayı: 1, 42–60. https://ajindex.com/articles/149288

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (11)

  1. Aksu, A. A. ve Ehtiyar, V. R. (2007). Turizm İşletmelerinde Çağdaş Yönetim Teknikleri. Ankara:
  2. Detay Yayıncılık. Ang, S., Van Dyne, L., Koh, C., Ng, K.Y., Templer, K. J., Tay, C. ve Chandrasekar, N. A. (2007). Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and De- cision Making, Cultural Adaptation, and Task Performan- ce, Management and Organization Review, 3(3): 335-371.
  3. Ang, S. ve Van Dyne, L. (2008). Conceptualization of Cultural Intelligence: Definition, Distinctiveness, and Nomologi- cal Network. İçinde Ang, S ve Van Dyne, L. (Eds.) Hand- book on Cultural Intelligence: Theory, Measurement and App- lications, Armonk, NY: M.E. Sharpe. Ang, S., Van Dyne, L. ve Koh, C. K. S. (2006). Personality Cor- relates of the Four Factor Model of Cultural Intelligence, Group and Organization Management, 31: 100–123. Arora, P. ve Rohmetra, N. (2010). Cultural Intelligence: Leve- raging Differences to Bridge the Gap in the International Hospitality Industry, International Review of Business Rese- arch Papers, 6(5): 216-234.
  4. Asunakutlu, T. ve Safran, B. (2004). Kültürel Farklılıklardan Kaynaklanan Çatışmalara Yönelik Bir Araştırma (Mar- maris Turizm Sektörü Örneği), Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 6(1): 26-49.
  5. Black, J. S. (1988). Work Role Transitions: A Study of American Expatriate Managers in Japan, Journal of International Bu- siness Studies, 19: 277-294.
  6. Brislin, R., Worthley, R. ve Macnab, B. (2006). Cultural Intelli- gence: Understanding Behaviors that Serve People’s Go- als, Group and Organization Management, 31: 40-55.
  7. Caligiuri, P. M. (2000). The Big Five Personality Characteristics as Predictors of Expatriate’s Desire to Terminate the As- signment and Supervisor-rated Performance, Personnel Psychology, 53(1): 67-88.
  8. Christensen Hughes, J. (1992). Cultural Diversity: The Lesson of Toronto’s Hotels, The Cornell Hotel and Restaurant Admi- nistration Quarterly, 33 (2): 78-87.
  9. Cox, T. H., Blake, S. (1991). Managing Cultural Diversity: Imp- lications for Organizational Competitiveness, Academy of Management Executive, 5(3): 45-57. D’Annunzio-Green, N. (1997). Developing International Mana- gers in the Hospitality Industry, International Journal of Contemporary Hospitality Management, 9(4/6): 199-208.
  10. Deng, L. ve Gibson, P. (2008). A Qualitative Evaluation on the Role of Cultural Intelligence in Cross-Cultural Leaders- hip Effectiveness, International Journal of Leadership Studi- es, 3(2): 181-197.
  11. DuPlessis, Y.