SavedAdd your journal

Journals / Pamukkale Üniversitesi Eğitim Fakültesi Dergisi / 2020 / Sayı: 50

Pre-Service Teachers’ Satisfaction with Service Quality in Education Faculty

Öğretmen Adaylarının Eğitim Fakültesindeki Hizmet Kalitesine Yönelik Memnuniyet Düzeyleri

Murat BORAN
Tuğba YANPAR YELKEN
Pages
390–408
Publication Date
2020-01-07
DOI
—
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

According to the results, it was found that pre-service teachers’ levels of satisfaction with the service quality in the education faculty were at an intermediate level.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:This study aims to investigate the pre-service teachers’ levels of satisfaction with the service quality in the education faculty.
📊
Key Findings & Data:Determined by using the convenience sampling method, the sample consisted of 674 pre-service teachers studying in different departments in the Education Faculty of Mersin University in the academic year of 2016-2017.
💡
Conclusion & Impact:According to the results, it was found that pre-service teachers’ levels of satisfaction with the service quality in the education faculty were at an intermediate level.
🔬Design:Survey & Empirical Study
📍Scope:2016-2017 Verileri
⚙️Variables:eğitim fakültesi · öğretmen adayı · hizmet kalitesi

Abstract

This study aims to investigate the pre-service teachers’ levels of satisfaction with the service quality in the education faculty. This study was carried out in the survey model. Determined by using the convenience sampling method, the sample consisted of 674 pre-service teachers studying in different departments in the Education Faculty of Mersin University in the academic year of 2016-2017. According to the results, it was found that pre-service teachers’ levels of satisfaction with the service quality in the education faculty were at an intermediate level. The results indicated that there were statistically significant differences between female and male pre-service teachers’ satisfaction levels. The most satisfied pre-service teachers were from the departments of Computer Education and Instructional Technology (CEIT) and Turkish Language Teaching whereas the least satisfied were from the departments of Preschool and Primary School Teaching.

Özet

Bu çalışma, öğretmen adaylarının eğitim fakültesindeki hizmet kalitesine yönelik memnuniyet düzeylerini betimsel olarak incelemeyi amaçlamaktadır. Tarama modelinde gerçekleştirilen bu çalışmanın örneklemi, 2016-2017 eğitim-öğretim yılında Mersin Üniversitesi Eğitim Fakültesi’nin farklı bölümlerinde okuyan 674 adet öğretmen adayından oluşmaktadır. Yapılan analizler sonucunda elde edilen bulgulara göre, öğretmen adaylarının eğitim fakültesindeki hizmet kalitesine yönelik memnuniyet düzeylerinin orta seviyede olduğu görülmüştür. Bununla birlikte, kadın ve erkek öğretmen adaylarının memnuniyet düzeyleri arasında erkek öğretmen adayları lehine istatistiksel olarak anlamlı farklılıklar tespit edilmiştir. Ayrıca eğitim fakültesinin hizmet kalitesinden en çok memnun olan öğretmen adayları, Bilgisayar ve Öğretim Teknolojileri Eğitimi (BÖTE) ve Türkçe Öğretimi bölümlerindenken, en az memnun olanları ise Okul Öncesi ve Sınıf Öğretmenliği bölümlerindendir.

🔖

Cite This Article

BORAN, M., YELKEN, T. Y. (2020). Pre-Service Teachers’ Satisfaction with Service Quality in Education Faculty. Pamukkale Üniversitesi Eğitim Fakültesi Dergisi, Sayı: 50, 390–408. https://ajindex.com/articles/138081

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (12)

  1. Carey, K., Cambiano, R. L. & De Vore, J. B.; (2002). Student to faculty satisfaction at a Mid-western university in the United States. Herdsa, pp. 93-97.
  2. Dolmans, D. H., Wolfhagen, H. A. & Scherpbier, A. J. (2003). From quality assurance to total quality management: how can quality assurance result in continuous improvement in health professions education?. Education for Health, 16(2), 210-217.
  3. Ekinci, C. E. ve Burgaz, B. (2007). Hacettepe üniversitesi öğrencilerinin bazı akademik hizmetlere ilişkin beklenti ve memnuniyet düzeyleri. Hacettepe Üniversitesi Eğitim Fakültesi Dergisi, 33, 120-134.
  4. Field, A. (2009) Discovering Statistics Using SPSS. 3rd Edition,
  5. Sage Publications Ltd., London. Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indices in covariance structure analysis: conventional criteria versus new alternatives. Structural Equation Modeling, 6, 1-55.
  6. Ilias, A., Abu Hasan, H.F., Rahman, R. A. & bin Yasoa, M. R. (2008). Student satisfaction and service quality: Any differences in demographic factors?. International Business Research, 1(4): 131-143.
  7. Kaur, H., & Bhalla, G. S. (2018). Demographic factors in the evaluation of students’ satisfaction towards quality in higher education: a study of government colleges of Punjab (India). Management and Labour Studies, 43(4), 234–246. https://doi.org/10.1177/0258042X18791611.
  8. King, M. C. (1993). Advising models and delivery systems. In Margaret C. King (Ed.). Academic advising: Organizing and delivering services for student success (pp. 47-54), San Francisco: Jossey-Bass. Kline, R. B. (2005). Principles and practice of structural equation modeling (2nd Ed.). New York: Guilford Press.
  9. Koçoğlu, C. (2018). Turizm eğitimi veren yükseköğretim kurumlarının itibar bileşenlerinin öğrencilerin memnuniyeti ve tavsiye etme davranışı üzerindeki etkisi. Eskişehir Osmangazi Üniversitesi İktisadi ve İdari Bilimler Dergisi, 13 (2), 23-44. DOI: 10.17153/oguiibf.408370 Kuh, G. & Hu, S. (2001). The effects of student-faculty interaction in the 1990s. Review of Higher Education 24(3),309-332.
  10. Mcdonald, R. P., & Ho, M-H. R. (2002). Principles and practice in reporting structural equation analyses. Psychological Methods, 7, 64–82.
  11. Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing, 63, 33-44.
  12. Özcan, K. (2013). Üniversitedeki lisans öğrencilerinin öğretimin kalitesine ilişkin algıları. Eğitim ve Bilim, 38(169). Penny, A. R. (2003). Changing the agenda for research into students’ views about university t