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Journals / Alanya Akademik Bakış / 2026 / Cilt: 10 Sayı: 1

Generational Cohorts and Their Role in the Job Satisfaction–Work Engagement: An Empirical Study in the Hospitality Industry

Kuşak Farklılıkları Bağlamında İş Tatmini ve İşe Adanmışlık İlişkisi: Otel Çalışanları Üzerine Ampirik Bir Araştırma

Ayşe Rumeysa Sönmez0009-0009-2340-9849
Engin Üngüren(ALANYA ALAADDİN KEYKUBAT ÜNİVERSİTESİ)0000-0002-7223-2543
Pages
196–216
Publication Date
2026-01-30
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

The findings indicate that job satisfaction has a strong and positive impact on work engagement.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:The present study investigates the impact of job satisfaction on work engagement among employees belonging to Generations X, Y, and Z working in 4- and 5-star hotels in the Alanya region.
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Key Findings & Data:The research data were obtained through survey questionnaires administered to 400 participants from three generational cohorts (X, Y, and Z) employed in four- and five-star hotels.
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Conclusion & Impact:The findings indicate that job satisfaction has a strong and positive impact on work engagement.
🔬Design:Survey & Empirical Study
📍Scope:Comprehensive Sample
⚙️Variables:Kuşak Farklılıkları · İş Tatmini · İşe Adanmışlık

Abstract

The present study investigates the impact of job satisfaction on work engagement among employees belonging to Generations X, Y, and Z working in 4- and 5-star hotels in the Alanya region. The aim is to evaluate the potential moderating role of generational differences in this relationship. The data presented herein were collected through convenience sampling. The research data were obtained through survey questionnaires administered to 400 participants from three generational cohorts (X, Y, and Z) employed in four- and five-star hotels. The hypotheses of the study were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) via the SmartPLS 4 software package. The findings indicate that job satisfaction has a strong and positive impact on work engagement. However, the results of the Welch-Satterthwaite test indicate that generational differences do not have a significant moderating effect on this relationship. The findings of this study indicate that, irrespective of generational affiliation, employees manifest analogous engagement responses based on their level of job satisfaction. This suggests that universal strategies aimed at enhancing job satisfaction may be effective in fostering work engagement across all generations. The study's findings offer significant practical implications for human resource management and organisational practices, highlighting those holistic approaches focusing on common sources of motivation may be more efficient than generationally differentiated strategies.

Özet

Bu çalışma, Alanya bölgesindeki 4 ve 5 yıldızlı otellerde çalışan X, Y ve Z kuşaklarına mensup çalışanlar arasında iş tatmininin işe adanmışlık üzerindeki etkisini incelemektedir. Araştırmanın amacı, bu ilişkide kuşak farklılıklarının düzenleyici rolünü değerlendirmektir. Çalışmada sunulan veriler, kolayda örnekleme yöntemiyle elde edilmiştir. Araştırma verileri, dört ve beş yıldızlı otellerde çalışan üç farklı kuşak grubuna (X, Y, Z) dâhil 400 katılımcıya uygulanan anket formları aracılığıyla elde edilmiştir. Çalışmanın hipotezleri, Kısmi En Küçük Kareler Yapısal Eşitlik Modellemesi (PLS-SEM) kullanılarak SmartPLS 4 paket programı aracılığıyla analiz edilmiştir. Bulgular, iş tatminin işe adanmışlık üzerinde güçlü ve pozitif bir etkisi olduğunu göstermektedir. Ancak Welch-Satterthwaite testi sonuçları, kuşak farklılıklarının bu ilişki üzerinde anlamlı bir düzenleyici etkisi olmadığını ortaya koymuştur. Araştırma bulguları, çalışanların kuşak farkı gözetmeksizin iş tatmini düzeylerine bağlı olarak benzer işe adanmışlık tepkileri gösterdiğini ortaya koymaktadır. Bu durum, iş tatminini artırmaya yönelik evrensel stratejilerin, tüm kuşaklar arasında işe adanmışlığı teşvik etmede etkili olabileceğini göstermektedir. Çalışmanın bulguları, insan kaynakları açısından önemli pratik çıkarımlar sunmakta olup motivasyonun ortak kaynaklarına odaklanan bütüncül yaklaşımların, kuşaklara özel stratejilerden daha verimli olabileceğine işaret etmektedir.

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Cite This Article

Sönmez, A. R., Üngüren, E. (2026). Generational Cohorts and Their Role in the Job Satisfaction–Work Engagement: An Empirical Study in the Hospitality Industry. Alanya Akademik Bakış, Cilt: 10 Sayı: 1, 196–216. https://doi.org/10.29023/alanyaakademik.1684747

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