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Journals / Abant Sosyal Bilimler Dergisi / 2026 / Cilt: 11 Sayı: 1

A Partial Swot Analysis of the Turkish Bank Call Centers: The Actual and the Assumed Weaknesses

Ahmet Hakan Özkan
Pages
84–98
Publication Date
2011-06-23
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

The ways the call centers harm the corporations or the ways they might harm are revised.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:The bank call centers of Turkey are seen as a tool of perceiving the threats and evaluating opportunities in the SWOT analysis.
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Key Findings & Data:The weaknesses of the call centers are elaborated with this research.
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Conclusion & Impact:The ways the call centers harm the corporations or the ways they might harm are revised.
🔬Design:Makale
📍Scope:Comprehensive Sample
⚙️Variables:Banka çagrı merkezleri · SWOT · zayıflık.

Abstract

The bank call centers of Turkey are seen as a tool of perceiving the threats and evaluating opportunities in the SWOT analysis. By the way they are evaluated as a factor of strength. However, the weaknesses of the call centers which must be taken into account in a SWOT analysis, are so various that they cannot be ignored. The weaknesses of the call centers are elaborated with this research. The ways the call centers harm the corporations or the ways they might harm are revised.

Özet

Türkiye’deki banka çagrı merkezleri, SWOT analizi içerisinde tehditleri algılama ve fırsatları degerlendirme aracı olarak görülmektedir. Bu yönleriyle bir güç faktörü olarak degerlendirilmektedir. Oysa çagrı merkezlerinin SWOT analizinde yer alması gereken zayıflıkları da azımsanmayacak kadar çesitlidir. Çagrı merkezlerinin zayıf tarafları bu arastırma ile ele alınmıstır. Çagrı merkezlerinin ne sekilde kurumlara zarar verdigi veya verme ihtimalinin oldugu gözden geçirilmistir.

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Cite This Article

Özkan, A. H. (2011). A Partial Swot Analysis of the Turkish Bank Call Centers: The Actual and the Assumed Weaknesses. Abant Sosyal Bilimler Dergisi, Cilt: 11 Sayı: 1, 84–98. https://doi.org/10.11616/AbantSbe.270

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References (11)

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