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Journals / Ombudsman Akademik / 2026 / Sayı: 24

The Public Value Creation Capacity of Digital Government: A Literature-Based Model Proposal

DİJİTAL DEVLETİN KAMU DEĞERİ ÜRETİM KAPASİTESİ: LİTERATÜR TEMELLİ MODEL ÖNERİSİ

Hasret Duman(Hatay Mustafa Kemal University)0000-0002-7187-7729
Mete Yıldız(HACETTEPE ÜNİVERSİTESİ)0000-0002-5864-6731
Pages
155–179
Publication Date
2026-07-16
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

By integrating digital government and public value literatures, the study aims to provide a theoretical foundation for future research.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:This study examines the public value creation capacity of digital government through a literature-based analytical assessment.
📊
Key Findings & Data:Its main point of departure is that the relationship between digital capacity and public value creation has often been addressed in the existing literature in a fragmented and linear manner, largely limited to performance-oriented indicators.
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Conclusion & Impact:By integrating digital government and public value literatures, the study aims to provide a theoretical foundation for future research.
🔬Design:Modeling & Simulation
📍Scope:Comprehensive Sample
⚙️Variables:E-Devlet · Dijital Devlet · Kamu Değeri

Abstract

This study examines the public value creation capacity of digital government through a literature-based analytical assessment. Its main point of departure is that the relationship between digital capacity and public value creation has often been addressed in the existing literature in a fragmented and linear manner, largely limited to performance-oriented indicators. Addressing this limitation, the study evaluates the conceptual transition from e-government to digital government through the lens of public value and proposes a layered and feedback-based model to explain how digital government generates public value. The model demonstrates how institutional digital capacity components are translated into normative value domains through intermediary transformation mechanisms. It also argues that public value creation in digital government is not a linear process, but a multi-layered and dynamic governance process shaped by tensions among competing values. By integrating digital government and public value literatures, the study aims to provide a theoretical foundation for future research.

Özet

Bu çalışma, dijital devletin kamu değeri üretim kapasitesini literatür temelli bir değerlendirme çerçevesinde incelemektedir. Çalışmanın temel sorunsalı, dijital kapasite ile kamu değeri üretimi arasındaki ilişkinin mevcut literatürde çoğu zaman parçalı, doğrusal ve performans göstergeleriyle sınırlı biçimde ele alınmasıdır. Bu eksiklikten hareketle çalışma, e-devletten dijital devlete uzanan kavramsal dönüşümü kamu değeri yaklaşımıyla birlikte değerlendirerek, dijital devletin kamu değeri üretimini açıklamaya yönelik katmanlı ve geri beslemeli bir model önermektedir. Model, kurumsal dijital kapasite bileşenlerinin ara dönüşüm mekanizmalarıyla normatif değer alanlarına nasıl yansıdığını göstermektedir. Ayrıca, dijital devletin kamu değeri üretim sürecinin doğrusal olmadığını, değerler arasındaki gerilimleri içeren çok katmanlı ve dinamik bir yönetişim süreci olduğunu ortaya koymaktadır. Sonuç olarak çalışma, dijital devlet ve kamu değeri literatürünü bütünleştirerek gelecekteki araştırmalara kuramsal bir temel sağlamayı amaçlamaktadır.

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Cite This Article

Duman, H., Yıldız, M. (2026). The Public Value Creation Capacity of Digital Government: A Literature-Based Model Proposal. Ombudsman Akademik, Sayı: 24, 155–179. https://doi.org/10.32002/ombudsmanakademik.1896099

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