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Journals / Yeni Fikir Dergisi / 2026 / Cilt: 18 Sayı: 35

TRANSFORMATION OF EMOTIONAL DEPRIVATION INTO EMOTIONAL EXHAUSTION IN ORGANIZATIONAL LIFE: DIFFUSION OF EMOTIONAL LABOR

ÖRGÜTSEL YAŞAMDA DUYGU YOKLUĞUNUN DUYGU BIKKINLIĞINA DÖNÜŞÜMÜ: DUYGUSAL EMEK YAYILIMI

Şeyma Gün Eroğlu(MUĞLA SITKI KOÇMAN ÜNİVERSİTESİ, İKTİSADİ VE İDARİ BİLİMLER FAKÜLTESİ)0000-0001-9411-5236
Sabahat Bayrak Kök(Pamukkale Üniversitesi, İktisadi ve İdari Bilimler Fakültesi)0000-0002-9118-6327
Pages
1–32
Publication Date
2026-08-03
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

In this regard, the study aims at explaning how emotional deprivation reach burnout creating emotional exhaustion by relating these concepts to service sector.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:In spite of the importance of emotion concept in human life, this concept had been ignored in organizational life for a long time.
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Key Findings & Data:The multidimensional changes in management procedure after 1980s caused the emotional labor to be considered as an important element of competitive supremacy and accordingly the approach to emotion gained a new perspective.
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Conclusion & Impact:In this regard, the study aims at explaning how emotional deprivation reach burnout creating emotional exhaustion by relating these concepts to service sector.
🔬Design:İnceleme Makalesi
📍Scope:Comprehensive Sample
⚙️Variables:Duygusal emek · duygusal tükenme · duygusal yoksunluk

Abstract

In spite of the importance of emotion concept in human life, this concept had been ignored in organizational life for a long time. In classical approach period, the emotion subject was left aside to rule out irrationality, and was almost never considered because of the intention to construct rationality in organizations. The multidimensional changes in management procedure after 1980s caused the emotional labor to be considered as an important element of competitive supremacy and accordingly the approach to emotion gained a new perspective. After these years, it is claimed that the main motivator, which stimulates, slow down or stop the capability of transacting business in organization, is human labor and its emotional dimension. In other words, the degree of working willingness or reluctance is determined by the emotional dimension of labor in working life. Nowadays, this perspective has created an intensive demand for using the emotional dimension of human. This topic is related with emotional burnout since it is believed that this demand creates emotional exhaustion. This new position, which is especially related with labor, was conceptualized as “emotional labor” by Hochschild. In this regard, the study aims at explaning how emotional deprivation reach burnout creating emotional exhaustion by relating these concepts to service sector.

Özet

Duygu konusunun insan yaşamındaki önemine rağmen örgütsel yaşamda uzun süre görmezden gelindiği görülmektedir. Klasik yaklaşım döneminde duygu konusu, irrasyonelliği bertaraf etmek adına uzun süre bir kenara bırakılmış, örgütlerde akılcılığı yapılandırmak anlayışıyla hemen hemen hiç üzerinde durulmamıştır. 1980’den sonra yönetim süreçlerinde yaşanılan çok boyutlu değişimler, rekabette üstünlüğün değişen unsuru olarak emek gücünü öncelemeğe başlamış ve böylece duygulara yaklaşım yeni bir perspektif kazanmıştır. Bu yıllar itibariyle, örgütlerin iş yapma yeteneklerini harekete geçiren, durduran veya yavaşlatan temel güdüleyicinin insan emeği ve özellikle onun duygusal boyutu olduğuna dikkat çekilmiştir. Bu, herhangi bir kişinin, kendinden beklenen işi etkili bir şekilde yerine getirebilmesi için mevcut yeteneklerini işe tam kapasite ile katabilmesi demektir. Bu perspektif günümüzde insanın duygusal yönünün kullanımına yoğun bir talep yaratmıştır. Hatta duygusal bir aşınma yaratacak kadar ciddi bir yayılım etkisi yaşadığına dikkat çekilerek konu duygusal tükenmişlik ile ilişkilendirilmektedir. Özellikle emekle ilişkili bu yeni pozisyon, Hochschild’in tarafından ‘duygusal emek’ şeklinde tanımlanarak kavramsallaştırılmıştır. Makale, örgütsel yaşamda duygu yoksunluğunun duygu aşınması yaratacak bir bıkkınlık seviyesine nasıl ulaştığını, hizmetler sektörüyle ilişkilendirerek açıklamayı amaçlamaktadır.

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Cite This Article

Eroğlu, Ş. G., Kök, S. B. (2026). TRANSFORMATION OF EMOTIONAL DEPRIVATION INTO EMOTIONAL EXHAUSTION IN ORGANIZATIONAL LIFE: DIFFUSION OF EMOTIONAL LABOR. Yeni Fikir Dergisi, Cilt: 18 Sayı: 35, 1–32. https://ajindex.com/articles/1254096

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