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Journals / Doğuş Üniversitesi Dergisi / 2019 / Cilt: 20 - Sayı: 1

The Relationship of Error Management Culture and Service Innovativeness

Hata Yönetimi Kültürü ve Hizmet Yenilikçiliği İlişkisi

Halit KESKİN
Süleyman YİGİTAL
Pages
95–106
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

Additionally, innovative activities within financial sector that play a crucial role in economic development are also touched upon in this study

📌 3 Key Takeaways

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Objective & Hypothesis:Today companies strive for being more innovative to be able to provide sustainable competitive advantage.
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Key Findings & Data:Errors can lead to significant results such as learning and innovation for organizations.
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Conclusion & Impact:Additionally, innovative activities within financial sector that play a crucial role in economic development are also touched upon in this study
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Hata Yönetimi · Hata Yönetimi Kültürü · Hizmet Yenilikçiliği

Abstract

Today companies strive for being more innovative to be able to provide sustainable competitive advantage. Errors can lead to significant results such as learning and innovation for organizations. Within this scope, the purpose of this study is to make a conceptual analysis on the relationship of error management and service innovativeness in organizations. The first section of the study includes the detailed definition of the concepts error management and service innovativeness while the other sections cover the analysis of the relationship between the concepts in a theoretical framework. As a result, the study provides a theoretical framework for the effect of error management culture on service innovativeness. Additionally, innovative activities within financial sector that play a crucial role in economic development are also touched upon in this study

Özet

Günümüzde şirketler sürdürülebilir rekabet üstünlüğü sağlamak için daha yenilikçi olma çabasındadır. Hatalar ise örgütler için öğrenme ve yenilik yapma gibi önemli sonuçlar doğurabilmektedir. Bu kapsamda çalışmanın amacı, kurumlardaki hata yönetimi ve hizmet yenilikçiliği ilişkisi ile ilgili olarak kavramsal bir çözümleme yapmaktır. Çalışmanın ilk bölümünde hata yönetimi ve hizmet yenilikçiliği kavramlarının detaylı olarak tanımlamalarına yer verilmiş olup, ilerleyen bölümlerinde ise söz konusu kavramların arasında bulunan ilişkinin teorik olarak incelemesi yapılmaktadır. Sonuç olarak çalışma hata yönetimi kültürünün hizmet yenilikçiliğine olan etkisi ile ilgili olarak teorik bir çerçeve oluşturmaktadır. Çalışmada ekonomik gelişmede önemli bir rol oynayan finans sektöründeki yenilikçilik faaliyetlerine de değinilmektedir.

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Cite This Article

KESKİN, H., YİGİTAL, S. (2019). The Relationship of Error Management Culture and Service Innovativeness. Doğuş Üniversitesi Dergisi, Cilt: 20 - Sayı: 1, 95–106. https://ajindex.com/articles/125409

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