Journals / Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi / 2026 / Cilt: 27 Sayı: 1

BEYOND TRADITIONAL MARKETING: A SYSTEMATIC LITERATURE REVIEW OF AI AND NEUROMARKETING IN CONSUMER BEHAVIOR

GELENEKSEL PAZARLAMANIN ÖTESİNDE TÜKETİCİ DAVRANIŞLARI: YAPAY ZEKÂ VE NÖROPAZARLAMAYA YÖNELİK SİSTEMATİK BİR LİTERATÜR İNCELEMESİ

Ezgi Delen(İZMİR BAKIRÇAY ÜNİVERSİTESİ)0000-0003-1434-7913
Abdulkadir Hızıroğlu(İZMİR BAKIRÇAY ÜNİVERSİTESİ)0000-0003-4582-3732
Pages
102–125
Publication Date
2026-06-29
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

The findings reveal a marked increase in publications after 2018, with a notable peak in 2024 at 32.56%.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:This study explores the integration of artificial intelligence (AI) and neuromarketing in consumer behavior research.
📊
Key Findings & Data:A systematic literature review was conducted, in accordance with PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) guidelines, analyzing 43 peer-reviewed articles published between 2015 and 2024, following a defined elimination process.
💡
Conclusion & Impact:The findings reveal a marked increase in publications after 2018, with a notable peak in 2024 at 32.56%.
🔬Design:Review & Systematic Survey
📍Scope:2015 Verileri
⚙️Variables:Nöropazarlama · Yapay Zeka · Tüketici Davranışı

Abstract

This study explores the integration of artificial intelligence (AI) and neuromarketing in consumer behavior research. By combining AI-driven analytics with neuromarketing techniques, it aims to improve marketing precision and deepen understanding of consumer decision-making. A systematic literature review was conducted, in accordance with PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) guidelines, analyzing 43 peer-reviewed articles published between 2015 and 2024, following a defined elimination process. Articles were retrieved from Scopus using predefined keywords. The content analysis focused on four dimensions: thematic areas and research topics, theoretical foundations, research design, and methodological patterns. The findings reveal a marked increase in publications after 2018, with a notable peak in 2024 at 32.56%. Three dominant themes were identified: neuromarketing techniques in consumer behavior (44.2%), AI applications in marketing and engagement (27.9%), and ethical concerns in AI-driven research (27.9%). While psychological and cognitive theories are frequently used, most studies rely on primary data. The growing use of EEG, machine learning, and sentiment analysis signals a methodological shift. This review addresses a gap in the literature by mapping the contribution of AI to neuromarketing. It provides a structured agenda for future research, illustrating how AI can enhance traditional methods and generate new insights into consumer behavior.

Özet

Bu çalışma, tüketici davranışları araştırmalarında yapay zekâ ile nöropazarlamanın entegrasyonunu incelemektedir. YZ temelli analiz teknikleri ile nöropazarlama yöntemlerinin bir araya getirilmesi yoluyla pazarlama doğruluğunun artırılması ve tüketici karar süreçlerinin daha derinlemesine anlaşılması amaçlanmıştır. Bu amaç doğrultusunda, 2015–2024 yılları arasında yayımlanmış, Scopus veri tabanından belirlenen anahtar kelimelerle erişilen 43 hakemli makale, PRISMA (Sistematik Derlemeler ve Meta-Analizler için Tercih Edilen Raporlama Maddeleri) ilkeleri doğrultusunda yürütülen sistematik literatür taraması yöntemiyle analiz edilmiştir. Çalışmada dört ana boyuta odaklanan bir içerik analizi gerçekleştirilmiştir: tematik alanlar, teorik temeller, araştırma desenleri ve yöntemsel yaklaşımlar. Bulgular, 2018 sonrası yayınlarda belirgin bir artış olduğunu ve 2024 yılında %32,56 ile zirveye ulaşıldığını göstermektedir. İncelenen çalışmalar üç ana tema altında toplanmıştır: nöropazarlama tekniklerinin tüketici davranışlarına etkisi (%44,2), yapay zeka uygulamalarının pazarlama ve müşteri etkileşimindeki rolü (%27,9) ve yapay zeka temelli araştırmalarda etik kaygılar (%27,9). Psikolojik ve bilişsel teorilerin sıklıkla tercih edildiği, veri kaynaklarında ise çoğunlukla birincil verilerin kullanıldığı görülmüştür. EEG, makine öğrenmesi ve duygu analizi gibi ileri tekniklerin artan kullanımı, yöntemsel bir dönüşüme işaret etmektedir. Bu çalışma, yapay zekanın nöropazarlamaya katkısını haritalayarak alandaki boşluğu doldurmakta ve gelecekteki araştırmalar için yapısal bir çerçeve sunmaktadır.

🔖

Cite This Article

Delen, E., Hızıroğlu, A. (2026). BEYOND TRADITIONAL MARKETING: A SYSTEMATIC LITERATURE REVIEW OF AI AND NEUROMARKETING IN CONSUMER BEHAVIOR. Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi, Cilt: 27 Sayı: 1, 102–125. https://doi.org/10.24889/ifede.1809547

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (68)

  1. Alipour, P., Gallegos, E. E., & Sridhar, S. (2024). AI-driven marketing personalization: Deploying convolutional neural networks to decode consumer behavior. International Journal of Human–Computer Interaction. https://doi.org/10.1080/10447318.2024.2432455
  2. Alonso-Dos-Santos, M., Quilodrán Ulloa, R., Salgado Quintana, Á., Vigueras Quijada, D., & Farías Nazel, P. (2019). Nutrition Labeling Schemes and the Time and Effort of Consumer Processing. Sustainability, 11(4), 1079. https://doi.org/10.3390/su11041079
  3. Álvarez-Pato, V. M., Sánchez, C. N., Domínguez-Soberanes, J., Méndoza-Pérez, D. E., & Velázquez, R. (2020). A Multisensor Data Fusion Approach for Predicting Consumer Acceptance of Food Products. Foods, 9(6), 774. https://doi.org/10.3390/foods9060774
  4. Archana, C., & Mahajan, A. (2023). Neuro marketing: An astonishing addition to the marketing world. In A. Mahajan (Ed.), Neuromarketing and consumer behavior (pp. 33–41). Springer. https://doi.org/10.1007/978-981-99-7058-2_3
  5. Atkinson, R. C., & Shiffrin, R. M. (1968). Human memory: A proposed system and its control processes. In K. W. Spence & J. T. Spence (Eds.), The psychology of learning and motivation: Advances in research and theory (Vol. 2, pp. 89–195). Academic Press.
  6. Bansal, S., & Gupta, M. (2022). Towards using artificial intelligence in neuromarketing. In P. Mishra (Ed.), Promoting consumer engagement through emotional branding and sensory marketing (pp. 16–23). IGI Global. https://doi.org/10.4018/978-1-6684-5897-6.ch002
  7. Bolón-Canedo, V., Morán-Fernández, L., Cancela, B., & Alonso-Betanzos, A. (2024). A review of green artificial intelligence: Towards a more sustainable future. Neurocomputing, 599, 128096. https://doi.org/10.1016/j.neucom.2024.128096
  8. Brandtzaeg, P. B., Skjuve, M., & Følstad, A. (2022). My AI friend: How users of a social chatbot understand their human-AI friendship. Human Communication Research, 48(3), 404–429. https://doi.org/10.1093/hcr/hqac008
  9. Caratù, M. (2022). AI, neuro-, and smart-retail and employees’ comfort: Joint technologies of transformative service research. In Proceedings of the 2022 Springer conference in business and economics (pp. 134–141). Springer. https://doi.org/10.1007/978-3-031-06581-1_18
  10. Chang HH, Fu CS, Fang PW, Cheng Y (2016). The effects of relationship maintenance and relationship investment on self-service technology relationship performance. Information Technology & People, 29(3), pp. 496–526. https://doi.org/10.1108/ITP-08-2014-0171
  11. Charmaz, K. (2006). Constructing grounded theory: A practical guide through qualitative analysis. Sage Publications.
  12. Chatterji, A. K., & Toffel, M. W. (2019). Assessing the impact of CEO activism. Organization & Environment, 32(2), 159–185. https://doi.org/10.1177/1086026619848144
  13. Chen, T., Guo, W., Gao, X., & Liang, Z. (2021). AI-based self-service technology in public service delivery: User experience and influencing factors. Government Information Quarterly, 38(4), 101520. https://doi.org/10.1016/j.giq.2020.101520
  14. Cuesta, U., Martínez-Martínez, L., & Niño, J. I. (2019). A case study in neuromarketing: Analysis of the influence of music on advertising effectiveness through eye-tracking, facial emotion, and GSR. European Journal of Social Science Education and Research, 5(2), 73–82. https://doi.org/10.2478/ejser-2018-0035
  15. Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340. https://doi.org/10.2307/249008
  16. Dimpfel, W. (2015). Neuromarketing: Neurocode-tracking in combination with eye-tracking for quantitative objective assessment of TV commercials. Journal of Behavioral and Brain Science, 5(4), 137–147. https://doi.org/10.4236/jbbs.2015.54014
  17. Durmuş Şenyapar, H. N. (2024). The future of marketing: The transformative power of artificial intelligence. International Journal of Management and Administration, 8(15), 1–19. https://doi.org/10.29064/ijma.1412272
  18. Elo, S., & Kyngäs, H. (2008). The qualitative content analysis process. Journal of Advanced Nursing, 62(1), 107–115. https://doi.org/10.1111/j.1365-2648.2007.04569.x
  19. Esmark Jones, C. L., Hancock, T., Kazandjian, B., & Voorhees, C. M. (2022). Engaging the avatar: The effects of authenticity signals during chat-based service recoveries. Journal of Business Research, 144, 703–716. https://doi.org/10.1016/j.jbusres.2022.01.012
  20. Fahim, I., Haramouni, L., Majdi, M. K., & Elkandoussi, F. (2024). The application of AI in neuromarketing: A systematic literature review. In H. Al-Khateeb (Ed.), AI and data engineering solutions for effective marketing (pp. 45–62). IGI Global. https://doi.org/10.4018/979-8-3693-3172-9.ch003
  21. Fan, A., Wu, L. (Laurie), Miao, L., & Mattila, A. S. (2020). When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? – The moderating role of consumer technology self-efficacy and interdependent self-construal. Journal of Hospitality Marketing & Management, 29(3), 269–290. https://doi.org/10.1080/19368623.2019.1639095
  22. Fortunato, V. C. R., Giraldi, J. D. M. E., & De Oliveira, J. H. C. (2014). A review of studies on neuromarketing: Practical results, techniques, contributions and limitations. Journal of Management Research, 6(2), 201–216. https://doi.org/10.5296/jmr.v6i2.5446
  23. Fronda, G., Cassioli, F., Sebastiani, R. et al. (2021). Paint it green: A neuroscientific approach to hotel sustainability and ecological tourism. Environ Dev Sustain, 23, 15513–15528. https://doi.org/10.1007/s10668-021-01308-0
  24. Fu, H., Manogaran, G., Wu, K., Cao, M., Jiang, S., & Yang, A. (2020). Intelligent decision-making of online shopping behavior based on Internet of Things. International Journal of Information Management, 50, 515–525. https://doi.org/10.1016/j.ijinfomgt.2019.03.010
  25. Galdolage, BS. (2024). Are you a trend setter or a straggler? Social drivers and customer shift toward co-creating value with self-service technologies. International Journal of Emerging Markets,19(9), pp. 2366–2384. https://doi.org/10.1108/IJOEM-01-2022-0078
  26. Gill, R., & Singh, J. (2020). A study of neuromarketing techniques for proposing a cost-effective, information-driven framework for decision making. Materials Today: Proceedings, 49, 2969–2981. https://doi.org/10.1016/j.matpr.2020.08.730
  27. Goncalves, M., Hu, Y., Aliagas, I., & Cerdá, L. M. (2024). Neuromarketing algorithms: Consumer privacy and ethical considerations. Cogent Business & Management, 11(1), 2333063. https://doi.org/10.1080/23311975.2024.2333063
  28. Grewal, D., Hulland, J., Kopalle, P. K., & Karahanna, E. (2020). The future of technology and marketing: A multidisciplinary perspective. Journal of the Academy of Marketing Science, 48(1), 1–8. https://doi.org/10.1007/s11747-019-00711-4
  29. Gunaratne, N. M., Fuentes, S., Gunaratne, T. M., Torrico, D. D., Ashman, H., Francis, C., Gonzalez Viejo, C., & Dunshea, F. R. (2019). Consumer Acceptability, Eye Fixation, and Physiological Responses: A Study of Novel and Familiar Chocolate Packaging Designs Using Eye-Tracking Devices. Foods (Basel, Switzerland), 8(7), 253. https://doi.org/10.3390/foods8070253
  30. Hakim, A., Klorfeld, S., Sela, T., Friedman, D., Shabat-Simon, M., & Levy, D. J. (2021). Machines learn neuromarketing: Improving preference prediction from self-reports using multiple EEG measures and machine learning. International Journal of Research in Marketing, 38(3), 646–664. https://doi.org/10.1016/j.ijresmar.2020.10.003
  31. Harris, J. M., Ciorciari, J., & Gountas, J. (2018). Consumer neuroscience for marketing researchers. Journal of Consumer Behaviour, 17(3), 239–252. https://doi.org/10.1002/cb.1710
  32. Hunkin, H., King, D. L., & Zajac, I. T. (2021). EEG neurofeedback during focused attention meditation: Effects on state mindfulness and meditation experiences. Mindfulness, 12(4), 841–851. https://doi.org/10.1007/s12671-020-01541-0
  33. Jai, T.-M. C., Fang, D., Bao, F. S., James, R. N., III, Chen, T., & Cai, W. (2021). Seeing it is like touching it: Unraveling effective product presentations on online apparel purchase decisions and brain activity (An fMRI study). Journal of Interactive Marketing, 53, 66–79. https://doi.org/10.1016/j.intmar.2020.04.005
  34. Juárez-Varón, D., Tur-Viñes, V., Rabasa-Dolado, A., & Polotskaya, K. (2020). An Adaptive Machine Learning Methodology Applied to Neuromarketing Analysis: Prediction of Consumer Behaviour Regarding the Key Elements of the Packaging Design of an Educational Toy. Social Sciences, 9(9), 162. https://doi.org/10.3390/socsci9090162
  35. Karmarkar, U. R., & Yoon, C. (2016). Consumer neuroscience: Advances in understanding consumer psychology. Current Opinion in Psychology, 10, 160–165. https://doi.org/10.1016/j.copsyc.2016.01.010
  36. Kopalle, P. K., Gangwar, M., Kaplan, A., Ramachandran, D., Reinartz, W., & Rindfleisch, A. (2022). Examining artificial intelligence (AI) technologies in marketing via a global lens: Current trends and future research opportunities. International Journal of Research in Marketing, 39(2), 522–540. https://doi.org/10.1016/j.ijresmar.2021.11.002
  37. Kotler, P. (2003). Marketing management (11th ed.). Prentice Hall.
  38. Krippendorff, K. (2004). Content analysis: An introduction to its methodology (2nd ed.). Sage Publications.
  39. Lee, M., Lee, S., Koh, Y. (2019). Multisensory experience for enhancing hotel guest experience: Empirical evidence from big data analytics. International Journal of Contemporary Hospitality Management, 31(11), pp. 4313–4337. https://doi.org/10.1108/IJCHM-03-2018-0263
  40. Lee, N., Chamberlain, L., & Brandes, L. (2018). Welcome to the jungle! The neuromarketing literature through the eyes of a newcomer. European Journal of Marketing, 52(1–2), 4–38. https://doi.org/10.1108/EJM-02-2017-0122
  41. Marques, J. A. L., Neto, A. C., Silva, S. C., & Bigne, E. (2024). Predicting consumer ad preferences: Leveraging a machine learning approach for EDA and FEA neurophysiological metrics. Psychology & Marketing, 41(2), 303–319. https://doi.org/10.1002/mar.22118
  42. Moher D, Liberati A, Tetzlaff J, Altman DG, The PRISMA Group (2009). Preferred Reporting Items for Systematic Reviews and Meta Analyses: The PRISMA Statement. PLoS Med 6(7): e1000097. https://doi.org/10.1371/ journal. pmed.1000097
  43. Nesterenko, V., & Olefirenko, O. (2023). The impact of AI development on the development of marketing communications. Marketing and Management of Innovations, 14(1), 169–181. https://doi.org/10.21272/mmi.2023.1-15
  44. Okoli, C. (2015). A Guide to Conducting a Standalone Systematic Literature Review. Communications of the Association for Information Systems, 37. https://doi.org/10.17705/1CAIS.03743
  45. Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E., McDonald, S., … Moher, D. (2021). The PRISMA 2020 statement: An updated guideline for reporting systematic reviews. BMJ, 372, n71. https://doi.org/10.1136/bmj.n71
  46. Paul, J., & Criado, A. R. (2020). The art of writing literature review: What do we know and what do we need to know?. International Business Review, 29(4), 101717.
  47. Paul, J., Lim, W. M., O’Cass, A., Hao, A. W., & Bresciani, S. (2021). Scientific procedures and rationales for systematic literature reviews (SPAR-4-SLR). International Journal of Consumer Studies, 45(6), 1104–1123. https://doi.org/10.1111/ijcs.12695
  48. Pentina, I., Xie, T., Hancock, T., & Bailey, A. (2023). Consumer–machine relationships in the age of artificial intelligence: Systematic literature review and research directions. Psychology & Marketing, 40(8), 1593–1614. https://doi.org/10.1002/mar.21853
  49. Pfeiffer, J., Pfeiffer, T., Meißner, M., & Weiß, E. (2020). Eye-tracking-based classification of information search behavior using machine learning: Evidence from experiments in physical shops and virtual reality shopping environments. Information Systems Research, 31(3), 675–691. https://doi.org/10.1287/isre.2019.0907
  50. Plassmann, H., & Karmarkar, U. R. (2015). Consumer neuroscience. In M. I. Norton, D. D. Rucker, & C. Lamberton (Eds.), The Cambridge handbook of consumer psychology (pp. 152–179). Cambridge University Press. https://doi.org/10.1017/CBO9781107706552.006
  51. Prahalad, C. K., & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(3), 5–14. https://doi.org/10.1002/dir.20015
  52. Rawnaque, F. S., Rahman, K. M., Anwar, S. F., Vaidyanathan, R., Chau, T., Sarker, F., & Mamun, K. A. A. (2020). Technological advancements and opportunities in neuromarketing: A systematic review. Brain Informatics, 7(1), 1–16. https://doi.org/10.1186/s40708-020-00109-x
  53. Razbadauskaitė Venskė, I. (2024). Neuromarketing: A tool to understand consumer behaviour. Regional Formation and Development Studies, 42(1), 101–109. https://doi.org/10.15181/rfds.v42i1.2605
  54. Royo-Vela, M., & Varga, Á. (2022). Unveiling neuromarketing and its research methodology. Encyclopedia, 2(2), 729–751. https://doi.org/10.3390/encyclopedia2020051
  55. Ryan, G. W., & Bernard, H. R. (2003). Techniques to identify themes. Field Methods, 15(1), 85–109. https://doi.org/10.1177/1525822X02239569
  56. Sakib, S. M. N. (2023). Artificial intelligence model for analyzing the buying patterns of customers. In M. Hossain, R. Ho, & G. Trajkovski (Eds.), Artificial intelligence applications in marketing (pp. 37–55). IGI Global. https://doi.org/10.4018/978-1-6684-7105-0.ch003
  57. Schreier, M. (2012). Qualitative content analysis in practice. Sage Publications.
  58. Simmonds L, Bogomolova S, Kennedy R, Nenycz-Thiel M, Bellman S. (2020). A dual-process model of how incorporating audio-visual sensory cues in video advertising promotes active attention. Psychology & Marketing, 37, 1057-1067. https://doi.org/10.1002/mar.21357
  59. Suomala, J., Palokangas, L., Leminen, S., Westerlund, M., Heinonen, J., & Numminen, J. (2012). Neuromarketing: Understanding customers’ subconscious responses to marketing. Technology Innovation Management Review, 2(12), 12–21. https://doi.org/10.22215/timreview/634
  60. Tupikovskaja-Omovie, Z., & Tyler, D. (2021). Eye tracking technology to audit Google Analytics: Analysing digital consumer shopping journey in fashion m-retail. International Journal of Information Management, 59, 102294. https://doi.org/10.1016/j.ijinfomgt.2020.102294
  61. Uhm, J., Lee, H., Han, J., Kim, D. (2022). Effect of background music and hierarchy-of-effects in watching women’s running shoes advertisements. International Journal of Sports Marketing and Sponsorship, 23(1), 41–58. https://doi.org/10.1108/IJSMS-09-2020-0159
  62. Um, T., Kim, T., & Chung, N. (2020). How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services? Sustainability, 12(12), 5119. https://doi.org/10.3390/su12125119
  63. Varghese, P. (2022). Neuromarketing and artificial intelligence for effective future business. IUJ Journal of Management, 1(1), 1–9. https://doi.org/10.11224/IUJ.01.01.19
  64. Wang, Y.-H., & Hsieh, C.-C. (2018). Explore technology innovation and intelligence for IoT (Internet of Things) based eyewear technology. Technological Forecasting and Social Change, 127, 281–290. https://doi.org/10.1016/j.techfore.2017.10.001
  65. Yalçın, E., Küçükçoban, A. D., Kara, M., Olca, E. A., Duran, S., & Akal, D. (2024). Exploring the dynamic relationship between applications and human emotions. International Journal of Multidisciplinary Studies and Innovative Technologies, 8(1), 10–16. https://doi.org/10.36287/ijmsit.8.1.3
  66. Yen, C., & Chiang, M. C. (2021). Trust me, if you can: a study on the factors that influence consumers’ purchase intention triggered by chatbots based on brain image evidence and self-reported assessments. Behaviour & Information Technology, 40(11), 1177–1194. https://doi.org/10.1080/0144929X.2020.1743362
  67. Yun, J. H., Lee, E.-J., & Kim, D. H. (2021). Behavioral and neural evidence on consumer responses to human doctors and medical artificial intelligence. Psychology & Marketing, 38(4), 610–625. https://doi.org/10.1002/mar.21445
  68. Zurawicki, L. (2010). Neuromarketing: Exploring the brain of the consumer. Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-540-77829-5