THE HUNGARIAN SHARED SERVICE MARKET OR WHAT ARE THE DRIVERS AND THE OBSTACLES OF PROGRESS?

Abstract

Shared service centers are important players at the European service industry. The aim of shared service model is improving processes and making more costefficient the operation. We focused on the Hungarian shared service market in this paper. In our research, we analyzed a lot of Hungarian shared service case studies to disclose the main characteristics of the market. To determine those drivers that contributes the growth and those obstacles that hinder it, we interviewed some key experts from this service markets. In this paper, we introduced the role of Central and Eastern Europe in the global market, the importance of this sector in the labor market and state budget and uncover the competition among the regional countries. We compared the positions of these countries in this competition and analyzed what could be the break point for Hungary.