Çağrı Merkezi Hizmetleri Bölümü Öğrencilerinin Gelecek Beklentileri Üzerine Bir Araştırma: Selçuk Üniversitesi Örneği

A Research on the Future Expectations of the Call Center Services Department Students: Selçuk University Sample

Özet

Bu çalışma, Selçuk Üniversitesi Sosyal Bilimler Meslek Yüksek Okulu, Çağrı Merkezi

Abstract

This study aims to measure the future expectations of the students who are studyingin daytime and evening education in Selcuk University Social Sciences Vocational HighSchool, Call Center Services Department. In the first part of the questionnaire used in thesurvey, questions that measure demographic characteristics are included. In these condpart,Tuncer (2011) has questions that measure the future expectation levels of students,consisting of 14 questions which are the result of the literature search. The data of theresearch was be analyzed in SPSS 24 statistical program and interpreted within the framework of determined hypotheses. In the results of working; There were no significant differencesin terms of sex, class, teaching status, graduation grade. It was also found that thefamily with the least family had the least expectant group, the students living in the smallresidential areas had a higher expectation than the students living in the big residentialareas. As the number of siblings of students increases, expectations of future increases ingeneral are again found to be statistically significant findings.