The Reasons and Effects of Perceived Conflict on the Performance of Professional Managers in Turkish Family Busine

Abstract

The aim of this study is to examine the effects of conflict between family members and professional managers on the performance of professional managers in family-run businesses.The research was conducted on a sample consist of 199 family members and professionalmanagers. Two significant findings emerged from the study. The first was that there is conflict betweenfamily members and professional managers in family-managed businesses. The second was that this conflicthas an effect on the performance of professional managers. In particular, it was determined that non-conflicting situation had no significant effect on the task performance of professional managers, whereas itwas concluded that there was a significant and positive effect on the contextual performance of professionalmanagers. Findings of this study can make a contribution to be a guide for the relationships of top management and to make a positive effect to the behaviour of family members and professional managers infamily businesses that have not established an institutional structure in Turkey.