Dergiler / Sosyal Ekonomik Araştırmalar Dergisi / 2012 / Cilt: 12 - Sayı: 24
GÜVENLİK ALANINDA YENİ BİR KURUM: ÖZEL GÜVENLİKÇİLERİN KİŞİLİK ÖZELLİKLERİ, EMPATİK EĞİLİM VE İLETİŞİM BECERİLERİ
- Sayfa
- 357–378
- DOI
- —
Özet
Bu araştırmanın amacı, özel güvenlik görevlilerinin kişilik özellikleri, empatik eğilim ve iletişim becerilerinin eğitim düzeyi ve görev şekli değişkenlerine göre anlamlı düzeyde farklılaşıp farklılaşmadığını belirlemek ve aralarındaki ilişkiyi saptamaktır. Araştırma verileri Sıfatlara Dayalı Kişilik Testi, Empatik Eğilim Ölçeği ve İletişim Becerileri Envanteri kullanılarak elde edilmiştir. Araştırma genel tarama modeline uygun olarak desenlenmiştir. Araştırmaya katılan 242 özel güvenlik görevlisinin 216’sı (%89.3) erkek ve 26’sı ise (%10.7) kadındır. Örneklemi oluşturan özel güvenlik görevlilerinin %55.8’i 20-30, %39.7’si 30-40, %3.3’ü 40–50 ve %1.2’si ise 50 yaş ve üzeri aralığında yer almaktadır. Araştırma sonuçlarına göre özel güvenlik görevlilerinin kişilik özellikleri, empatik eğilimleri ve iletişim becerilerinin eğitim düzeyi değişkenine göre anlamlı düzeyde farklılaştığı görülmüştür. Görev şekli değişkenine göre kişilik özelliklerinden yumuşak başlılık ve sorumluluk alt boyutları ile iletişim becerileri alt boyutlarında anlamlı düzeyde farklılaşma gözlenirken empatik eğilimlerinde anlamlı düzeyde farklılaşma saptanmamıştır.
Abstract
This study aims to analyse whether personal traits, empathic tendency and communication skills of private security officers differentiate or not at meaningful scale according to education level and work type variable to identify the correlation between them. Research data are collected using Adjective Based Personality Scale, Empathic Tendency Scale, and Communication Skills Inventory. Adjective Based Personality Scale was developed by Bacanli and others (2009) containing five sub-dimensions (openness, conscientiousness, extraversion, agreeableness, and neuroticism). Empathic Tendency Scale (ETS) was developed by Dökmen (1988) to scale individual’s tendency of empathy. The study is conducted in compliance with general survey model. The study is conducted in Konya with 242 private security officers participated from which 216 are male (%89.3) and 26 (%10.7) are female. %55.8 of the sampling people are in the range of 20-30, %39.7 is in the range of 30-40, %3.3 is in the range of 40-50 and %1.2 is at 50 and over 50 ages. T-test, one-way analysis of variance, Tukey's test and Tamhane’s test are used depending on variants in statistical analysis of data. Homogeneity tests are applied before determining the source of differentiation among groups, Tukey’s test is applied in homogenous groups to determine the source of differentiation, Tamhane’s test is used in non-homogeneous groups. It is known that it is his/her feature that makes an individual different from others. Different cultures, different thoughts, behaviours and approaches emerge as the result of these cultures. Peculiar to human, features that individualize him/her are called personality which is the completion of relations s/he has developed between himself/herself and his/her environment. Communication is one of the important conceptions that have place in individual’s life. Özer (2004:187) remarks that individual’s respect to differentness mutually is a priority requiring process in inter-human world saying that communication process is a conception exchange between people, differences and variation exist as incontestable facts. If empathy is included in communication, facility of better communication emerges, quality increases and convention points augment. When people get to know each other better, they unite in shared objectives and develop cooperation more easily. Empathy is one’s putting himself/herself into place of the other and sympathizing with his/her emotion, thought and behaviour. In this study answers to questions below will be tried to find in accordance with the explanations above; 1. To determine whether personal traits, empathic tendency and communication skills of private security officers differentiate or not with respect to education level and work type variable. 2. Is there a relation between personal traits, empathic tendency and communication skills at meaningful scale? When the findings obtained from the research are studied, it is observed in the first obtained finding that sub-dimensions of extraversion, openness, agreeableness and conscientiousness of private security officers differentiate at meaningful scale with respect to education level variable. While in point average of extraversion and conscientiousness, point average of associate degree and high school graduates are a higher scale meaningful than primary school graduates, in openness and agreeableness point average of high school graduates are higher than those of primary school graduates. Outpointing of high school and associate degree graduates than primary school graduates reveals that education has influences on personality traits. In the second finding of the research, differentiation at meaningful scale is determined among point average of communication skills sub-dimensions (mental, behavioural and emotional) with respect to education level variable of private security officers. Point average of high school and associate degree graduates are found higher in each three sub-dimensions than those of primary school graduates at meaningful scale. Thus, it is anticipated that accumulation of knowledge they obtained as education level increases and individuals becoming more successful in communication skills and inter-personal relations as result of experience. In another finding, differentiation at meaningful scale is found in empathy scale of private security officers with respect to education variable. Point average of empathy scale of high school and associate degree is found higher at meaningful scale from that of primary school graduates. It is stated that empathy behaviour is a concept that can be developed by education. So, lower empathy scale of primary school graduate private security officers than that of high school and associate degree graduates should not be considered as unusual. In another finding, while private security officers differentiate in sub-dimensions of agreeableness conscientiousness of personality sub-dimensions according to work type variable, differentiation are not found in another sub-dimension at meaningful scale. In order to work as armed private security officer it is compulsory to be a graduate of high school. Thus, it is thought that the meaningful differentiation is found related to be armed or unarmed in sub-dimensions of personality traits correlate principally with the education level. Besides, communication skills (mental, behavioural and emotional) of those whose work type is armed are found high at meaningful scale than those work type is unarmed. It is thought that the armed group receiving more education during the admission to become private security officer, repeating of shooting practices every year, receiving refreshing training in every five years are more experienced and competent when compared with the unarmed private security officers. In another finding, differentiation at meaningful scale among empathy scales of private security officers according to work type variable is found. It is th