Lean Service and Application of MRI-Tomography Imaging Center

Abstract

In this study, Magnetic Resonance (MRI) and Tomography Imaging Center of an Education and Research hospital was investigated from a system development point of view, and processes causing waste were identified. During analysis phase, it was found that wastecausing processes arise from waiting of patients due to deficiencies of the appointment system. Starting with the lean management philosophy and using tools and techniques of lean service notion, these processes were redesigned and waste was prevented by also taking the resistance and critical success factors encountered during lean application process into consideration. For this purpose, differences of incoming patients, types of operations, preparation periods and cycle times were analyzed and a new appointment model was proposed