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Dergiler / International Journal of Business and Management Studies / 2010 / Cilt: 2 Sayı: 1

THE RELATIONSHIP BETWEEN BURNOUT AND EMOTIONAL LABOUR OF THE EMPLOYEES IN HOSPITAL SECTOR

Mazlum CELIK
Akif TABAK
Murat Paşa UYSAL
Unsal SIGRI
Omer TURUNC
Sayfa
47–54
Yayın Tarihi
2010-06-01
DOI
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⚡ TL;DR(1 Cümlede Hızlı Çıkarım)

In the result of the study, it has been determined that there is a correlation between Emotional Labour with its sub-dimensions, and burnout with its sub-dimensions

📌 3 Maddede Bu Makale

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Amaç & Hipotez:Emotions of the employees of especially the sectors like banking, tourism, and health care, in which the interaction with the customers is at utmost importance, are expected by the businesses to be properly managed.
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Temel Bulgular & Veri:In the study, emotional labour and burnout levels of 136 nurses, serving in a community hospital, have been measured by using “Emotional Labour Scale” which was developed by Çukur (2009), and whose validity and reliability studies have been done in Turkey, with Maslach Burnout Inventory.
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Sonuç & Katkı:In the result of the study, it has been determined that there is a correlation between Emotional Labour with its sub-dimensions, and burnout with its sub-dimensions
🔬Tür:Araştırma Makalesi
📍Kapsam:2009 Verileri
⚙️Değişkenler:Emotional Labour · Burnout.

Abstract

Emotions of the employees of especially the sectors like banking, tourism, and health care, in which the interaction with the customers is at utmost importance, are expected by the businesses to be properly managed. While the display of emotions by the employees according to the demands of the organization in respect to the payments made has positive contributions to the businesses, it might affect the employees in a negative way. In this study, the relationship between the emotional labour and burnout displayed by the nurses, the employees of one of the career groups in which high level of interaction with the human beings occur, while working in their organizations. In the study, emotional labour and burnout levels of 136 nurses, serving in a community hospital, have been measured by using “Emotional Labour Scale” which was developed by Çukur (2009), and whose validity and reliability studies have been done in Turkey, with Maslach Burnout Inventory. In the result of the study, it has been determined that there is a correlation between Emotional Labour with its sub-dimensions, and burnout with its sub-dimensions

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Bu Makaleye Atıf Yap

CELIK, M., TABAK, A., UYSAL, M. P., SIGRI, U., TURUNC, O. (2010). THE RELATIONSHIP BETWEEN BURNOUT AND EMOTIONAL LABOUR OF THE EMPLOYEES IN HOSPITAL SECTOR. International Journal of Business and Management Studies, Cilt: 2 Sayı: 1, 47–54. https://ajindex.com/articles/993359

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Kaynakça (13)

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