Dergiler / Journal of Tourism Leisure and Hospitality / 2023 / Cilt: 5 Sayı: 1

What might they ask? Tourists’ questions directed to tour guides due to their information-giver role

Sayfa
42–52
Yayın Tarihi
2023-06-30
DOI
—
🏛️Bu makalenin bibliyografik verileri ve tam metin bağlantısı DergiPark üzerinden sağlanmıştır.
DergiPark Kaydı ↗
✨

Yapay Zeka Hızlı Bakış & Çıkarımlar

AI Insight
⚡ TL;DR(1 Cümlede Hızlı Çıkarım)

Finally, it provides recommendations for practitioners and policy-makers.

📌 3 Maddede Bu Makale

🎯
Amaç & Hipotez:Interpretation is essential in tour guiding services and it is formed by tour guides’ information.
📊
Temel Bulgular & Veri:Additionally, tour guides’ strategies to handle challenging questions were clarified. 13 tour guides were interviewed to conduct the qualitative research and the findings reveal that tourists’ questions are related to Geography, Islam religion, History in Anatolia, Sociocultural settings, and Socioeconomic infrastructure in Türkiye.
💡
Sonuç & Katkı:Finally, it provides recommendations for practitioners and policy-makers.
🔬Tür:Araştırma Makalesi
📍Kapsam:Genişletilmiş Akademik Örneklem
⚙️Değişkenler:Tours · Tour Guides · Interpretation

Abstract

Interpretation is essential in tour guiding services and it is formed by tour guides’ information. The body of the tour guiding literature has examined tour guides’ interpretation and information-giver role in various aspects. However, tourists’ questions, as a component of tour guide-tourist interaction and interpretation, are under-studied. Hence, this empirical research aims to identify tourists’ questions directed to tour guides in Türkiye. It also examines tour guides’ perceptions of tourists’ questions and their geographic origin. Additionally, tour guides’ strategies to handle challenging questions were clarified. 13 tour guides were interviewed to conduct the qualitative research and the findings reveal that tourists’ questions are related to Geography, Islam religion, History in Anatolia, Sociocultural settings, and Socioeconomic infrastructure in Türkiye. Therefore, this study contributes to the current body of knowledge as it offers a framework for tourists’ questions, tour guides’ relevant perceptions, and strategies. Finally, it provides recommendations for practitioners and policy-makers.

🔖

Bu Makaleye Atıf Yap

DÜZ, B. (2023). What might they ask? Tourists’ questions directed to tour guides due to their information-giver role. Journal of Tourism Leisure and Hospitality, Cilt: 5 Sayı: 1, 42–52. https://ajindex.com/articles/957539

📄 Tam Metin PDF Okuyucu

📄

PDF görüntüleyici hazırlanıyor...

Kaynakça (5)

  1. Ababneh, A. (2018). Tour guides and heritage interpretation: guides’ interpretation of the past at the archaeological site of Jarash, Jordan. Journal of Heritage Tourism, 13(3), pp. 257-272. doi: 10.1080/1743873X.2017.1321003 Alazaizeh, M. M., Jamaliah, M. M., Mgonja, J. T., & Ababneh, A. (2019). Tour guide performance and sustainable visitor behavior at cultural heritage sites. Journal of Sustainable Tourism, 27(11), pp. 1708-1724. doi: 10.1080/09669582.2019.1658766 Alrawadieh, D. D., & Dinçer, M. (2021). Emotional labor, quality of work life, and life satisfaction of tour guides: The mediating role of burnout. Journal of Tourism Leisure and Hospitality, 3(2), 118-128. doi: 10.48119/toleho.936766 Al-Okaily, N. S. (2022). A model for tour guide performance. International Journal of Hospitality & Tourism Administration, 23(6), pp. 1077-1101. 10.1080/15256480.2021.1905584 Altunel, M. C., & Erkut, B. (2015). Cultural tourism in Istanbul: The mediation effect of tourist experience and satisfaction on the relationship between involvement and recommendation intention. Journal of Destination Marketing & Management, 4(4), pp. 213-221. 10.1016/j.jdmm.2015.06.003i Ap, J., & Wong, K. K. (2001). Case study on tour guiding: Professionalism, issues and problems. Tourism Management, 22(5), pp. 551-563. doi: https://doi.org/10.1016/S0261-5177(01)00013-9
  2. Arksey, A., & Knight, P. (1999).
  3. Interviewing For Social Scientists, SAGE. Arslanturk, Y., & Altunoz, O. (2012). Antecedents of satisfaction in guided tours: an introduction. Procedia-Social and Behavioral Sciences, 62, pp. 891-895. https://doi.org/10.1016/j.sbspro.2012.09.150
  4. Avcı, E., & Doğan, S. (2018). E-şikâyetler turist rehberleri hakkında ne söylüyor?. Seyahat ve Otel İşletmeciliği Dergisi, 15(1), pp. 133-148. doi: 10.24010/soid.310027 Bazeley, P., & Jackson, K. (2013). Qualitative Data Analysis with Nvivo, 2nd Edition, SAGE. Retrieved from: https://crasglobal.org/wp-content/uploads/2020/08/Qualitative-Data-Analysis-with-NVivo-PDFDrive.com-.pdf
  5. Becker, E. (2018). Tour-guiding as a pious place-making practice: The case of the Sehitlik Mosque, Berlin. Annals of Tourism Research, 73, pp. 81-90. doi: 10.1016/j.annals.2018.09.009 Best, K. (2012). Making museum tours better: Understanding what a guided tour really is and what a tour guide really does. Museum Management and Curatorship, 27(1), pp. 35-52. doi: 10.1080/09647775.2012.644695 Black, R., & Ham, S. (2005). Improving the quality of tour guiding: Towards a model fo