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Dergiler / Advances in Hospitality and Tourism Research (AHTR) / 2022 / Cilt: 10 - Sayı: 3

What Do Customers Share About Eating-Out on Facebook?

Liang TANG
Xi WANG
Eojina KİM
Yi LUO
Sayfa
448–479
Yayın Tarihi
2022-09-01
DOI
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⚡ TL;DR(1 Cümlede Hızlı Çıkarım)

This study is a pioneer of exploring Facebook individual accounts in the hospitality and tourism field and expands industry practitioners’ comprehension of dominant dining-out themes and emotional responses among distinct consumer groups.

📌 3 Maddede Bu Makale

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Amaç & Hipotez:Discussing the eating-out experience is long-lasting among people around the world, and with the advent of the internet, customers change the way of sharing dining experience online.
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Temel Bulgular & Veri:Males and females demonstrate a significant difference in the theme of people.
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Sonuç & Katkı:This study is a pioneer of exploring Facebook individual accounts in the hospitality and tourism field and expands industry practitioners’ comprehension of dominant dining-out themes and emotional responses among distinct consumer groups.
🔬Tür:Modelleme & Sayısal Simülasyon
📍Kapsam:Genişletilmiş Akademik Örneklem
⚙️Değişkenler:Facebook status updates · restaurants · topic modeling

Abstract

Discussing the eating-out experience is long-lasting among people around the world, and with the advent of the internet, customers change the way of sharing dining experience online. This study aims to identify the dominant topics and emotional dimensions on Facebook status updates of large-scale individual accounts, as well as the topic variance by users’ age and gender. With an adaption of the myPersonality dataset on Facebook, topic modeling and emotion analysis are conducted. Findings indicate that five primary topics are composed of food, happy time, dining experience, coffee time, and people. Males and females demonstrate a significant difference in the theme of people. Positive emotional dimensions generally show stronger extents than the negative ones. This study is a pioneer of exploring Facebook individual accounts in the hospitality and tourism field and expands industry practitioners’ comprehension of dominant dining-out themes and emotional responses among distinct consumer groups.

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Bu Makaleye Atıf Yap

TANG, L., WANG, X., KİM, E., LUO, Y. (2022). What Do Customers Share About Eating-Out on Facebook?. Advances in Hospitality and Tourism Research (AHTR), Cilt: 10 - Sayı: 3, 448–479. https://ajindex.com/articles/451231

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