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Dergiler / Doğuş Üniversitesi Dergisi / 2025 / Cilt: 26 Sayı: 2

DESTEKLEYİCİ ÇALIŞMA ORTAMI, ÇALIŞANIN ELDE TUTULMASI VE ÖRGÜTSEL ADANMIŞLIK ARASINDAKİ İLİŞKİLERİN İNCELENMESİ: KAMU VE ÖZEL BANKA ÇALIŞANLARINA YÖNELİK BİR UYGULAMA

EXAMINING THE RELATIONSHIPS BETWEEN SUPPORTIVE WORK ENVIRONMENT, EMPLOYEE RETENTION AND ORGANIZATIONAL ENGAGEMENT: AN APPLICATION TO PUBLIC AND PRIVATE BANK EMPLOYEES

Merve Kaplan(GAZİANTEP ÜNİVERSİTESİ)0000-0001-5648-0902
Sayfa
271–293
Yayın Tarihi
2025-07-22
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Araştırmada elde edilen sonuçlara bağlı olarak hizmet sektörü yöneticilerine birtakım öneriler sunulmuştur.

📌 3 Maddede Bu Makale

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Amaç & Hipotez:Araştırma, destekleyici çalışma ortamı ve destekleyici çalışma ortamının boyutları olan algılanan iklim, süpervizör ilişkisi, akran grup etkileşimi ve algılanan örgütsel desteğin çalışanın elde tutulması ve örgütsel adanmışlık üzerindeki etkisini ölçmek amacıyla gerçekleştirilmiştir.
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Temel Bulgular & Veri:Bununla birlikte araştırmada, örgütsel adanmışlığın çalışanın elde tutulması üzerindeki etkisi ve örgütsel adanmışlığın aracılık rolü incelenmektedir.
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Sonuç & Katkı:Araştırmada elde edilen sonuçlara bağlı olarak hizmet sektörü yöneticilerine birtakım öneriler sunulmuştur.
🔬Tür:Uygulamalı Anket & Alan Araştırması
📍Kapsam:Genişletilmiş Akademik Örneklem
⚙️Değişkenler:Destekleyici Çalışma Ortamı · Örgütsel Adanmışlık · Çalışanın Elde Tutulması.

Özet

Araştırma, destekleyici çalışma ortamı ve destekleyici çalışma ortamının boyutları olan algılanan iklim, süpervizör ilişkisi, akran grup etkileşimi ve algılanan örgütsel desteğin çalışanın elde tutulması ve örgütsel adanmışlık üzerindeki etkisini ölçmek amacıyla gerçekleştirilmiştir. Bununla birlikte araştırmada, örgütsel adanmışlığın çalışanın elde tutulması üzerindeki etkisi ve örgütsel adanmışlığın aracılık rolü incelenmektedir. Araştırmada kolayda örneklem yöntemi kullanılmış ve anket tekniğinden yararlanılmıştır. Araştırmada, kamu ve özel bankalarda görev yapan çalışanlardan toplamda 448 geçerli anket elde edilmiştir. Kısmi en küçük kareler” (PLS) ve “Yapısal Eşitlik Modellemesi” (SEM), araştırmada önerilen hipotezlerin incelenebilmesi için yürütülmüştür. Gerçekleştirilen yapısal eşitlik modeli sonuçlarına göre destekleyici çalışma ortamı ve algılanan iklim, süpervizör ilişkisi, akran grup etkileşimi ve algılanan örgütsel desteğin çalışanın elde tutulması ve örgütsel adanmışlık üzerinde pozitif anlamlı etkisi olduğu sonuçlarına ulaşılmıştır. Araştırmada ayrıca, örgütsel adanmışlığın çalışanın elde tutulması üzerinde pozitif anlamlı etkisi olduğu sonucu elde edilmiştir. Araştırmada son olarak, örgütsel adanmışlığın, destekleyici çalışma ortamının çalışanın elde tutulması üzerindeki etkisinde kısmi aracılık etkisine sahip olduğu sonucuna ulaşılmıştır. Araştırmada elde edilen sonuçlara bağlı olarak hizmet sektörü yöneticilerine birtakım öneriler sunulmuştur.

Abstract

This study examines the impact of a supportive work environment and its key dimensions—perceived climate, supervisory relationship, peer group interaction, and perceived organizational support—on employee retention and organizational engagement. In addition, the research examines the effect of organizational engagement on employee retention and the mediating role of organizational engagement. The study used a convenience sampling method and utilized the survey technique. In the research, a total of 448 valid surveys were obtained from employees working in public and private banks. To test the research hypotheses, Partial Least Squares (PLS) and Structural Equation Modeling (SEM) analyses were conducted. According to the results of the structural equation model, it was concluded that supportive work environment and perceived climate, supervisor relationship, peer group interaction and perceived organizational support have a positive and significant effect on employee retention and organizational engagement. The research also found that organizational engagement has a positive and significant effect on employee retention. Finally, the research concluded that organizational engagement has a partial mediating effect on the effect of a supportive work environment on employee retention. Based on these results, recommendations were provided for service sector managers to enhance employee retention and engagement strategies.

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Bu Makaleye Atıf Yap

Kaplan, M. (2025). DESTEKLEYİCİ ÇALIŞMA ORTAMI, ÇALIŞANIN ELDE TUTULMASI VE ÖRGÜTSEL ADANMIŞLIK ARASINDAKİ İLİŞKİLERİN İNCELENMESİ: KAMU VE ÖZEL BANKA ÇALIŞANLARINA YÖNELİK BİR UYGULAMA. Doğuş Üniversitesi Dergisi, Cilt: 26 Sayı: 2, 271–293. https://doi.org/10.31671/doujournal.1606554

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