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Dergiler / Journal of Turkish Operations Management / 2026 / Cilt: 6 Sayı: 1

Performance Measurement in Cargo Distribution Center A Case Study

Pervin Ersoy(YAŞAR ÜNİVERSİTESİ)0000-0001-8196-0158
Burak Çetiner(YAŞAR ÜNİVERSİTESİ)0000-0003-3035-7783
Sayfa
1056–1064
Yayın Tarihi
2022-06-30
DOI
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Yapay Zeka Hızlı Bakış & Çıkarımlar

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⚡ TL;DR(1 Cümlede Hızlı Çıkarım)

In order to identify underlying problems, performances of two distribution centers located in different cities are compared and improvements for worker performance, workload distribution, and processes are suggested.

📌 3 Maddede Bu Makale

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Amaç & Hipotez:Cargo transportation is a key element for an effective and properly functioning logistics chain.
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Temel Bulgular & Veri:Due to the role it plays in overall logistics chain performance, it is important for cargo firms to be at their peak level in terms of provided service quality and implementation.
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Sonuç & Katkı:In order to identify underlying problems, performances of two distribution centers located in different cities are compared and improvements for worker performance, workload distribution, and processes are suggested.
🔬Tür:Araştırma Makalesi
📍Kapsam:Genişletilmiş Akademik Örneklem
⚙️Değişkenler:Cargo Transportation · Service Quality · Distribution Center

Abstract

Cargo transportation is a key element for an effective and properly functioning logistics chain. Due to the role it plays in overall logistics chain performance, it is important for cargo firms to be at their peak level in terms of provided service quality and implementation. Continuous performance evaluation is critical for diagnosing and preventing any problems that might disrupt the firms’ ability to keep providing their services and further prevent customer dissatisfaction. Therefore, the aim of this paper is identifying the problems that cause the performance of Company X’s distribution center located in City A to stay below desired levels, which consequently lead to customer dissatisfaction, and to offer a feasible solution for the identified problems. In order to identify underlying problems, performances of two distribution centers located in different cities are compared and improvements for worker performance, workload distribution, and processes are suggested.

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Bu Makaleye Atıf Yap

Ersoy, P., Çetiner, B. (2022). Performance Measurement in Cargo Distribution Center A Case Study. Journal of Turkish Operations Management, Cilt: 6 Sayı: 1, 1056–1064. https://ajindex.com/articles/1515740

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