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Dergiler / Journal of Innovative Transportation / 2026 / Volume: 7 Issue: 1

Evaluation of public transport systems from the perspective of users and traffic: The case of Ankara

Miraç Melihşah Özcan(KIRIKKALE UNIVERSITY)0000-0003-3446-608X
Ersin Korkmaz(KIRIKKALE UNIVERSITY)0000-0003-3725-164X
Sayfa
—
Yayın Tarihi
2026-07-01
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⚡ TL;DR(1 Cümlede Hızlı Çıkarım)

Moreover, service quality, punctuality, and ease of transfers emerged as key factors influencing user satisfaction.

📌 3 Maddede Bu Makale

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Amaç & Hipotez:This study evaluates Ankara's public transport systems from the perspectives of user satisfaction and their impact on urban traffic.
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Temel Bulgular & Veri:The rising number of private vehicles and poor integration between transport modes have significantly worsened traffic congestion in the city.
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Sonuç & Katkı:Moreover, service quality, punctuality, and ease of transfers emerged as key factors influencing user satisfaction.
🔬Tür:Uygulamalı Anket & Alan Araştırması
📍Kapsam:Genişletilmiş Akademik Örneklem
⚙️Değişkenler:Public Transport · Ankara · Perspective of Users and Traffic

Abstract

This study evaluates Ankara's public transport systems from the perspectives of user satisfaction and their impact on urban traffic. The rising number of private vehicles and poor integration between transport modes have significantly worsened traffic congestion in the city. Data collected from a survey of 742 participants were analyzed using SPSS to assess both the contribution of public transport to traffic flow and users’ perceptions of service quality. The findings suggest that while public transport makes a modest yet meaningful contribution to easing congestion—particularly during peak hours—its effectiveness is undermined by shortcomings in route planning and vehicle capacity. Moreover, service quality, punctuality, and ease of transfers emerged as key factors influencing user satisfaction.

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Bu Makaleye Atıf Yap

Özcan, M. M., Korkmaz, E. (2026). Evaluation of public transport systems from the perspective of users and traffic: The case of Ankara. Journal of Innovative Transportation, Volume: 7 Issue: 1. https://doi.org/10.53635/jit.1704851

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