Dergiler / Akdeniz Üniversitesi İletişim Fakültesi Dergisi / 2023 / Issue: 43

Sürdürülebilir Modaya Yön Veren Markaların Instagram Gönderileri Üzerine Bir Araştırma

A Research on Instagram Posts of Brands Giving Directions to Sustainable Fashion

Betül Çepni Şener(YOZGAT BOZOK ÜNİVERSİTESİ)0000-0002-1894-6799
Nurcan Yılmaz(İNÖNÜ ÜNİVERSİTESİ)0000-0003-4707-857X
Sayfa
42–66
Yayın Tarihi
2023-12-30
🏛️Bu makalenin bibliyografik verileri ve tam metin bağlantısı DergiPark üzerinden sağlanmıştır.
DergiPark Kaydı ↗
✨

Yapay Zeka Hızlı Bakış & Çıkarımlar

AI Insight
⚡ TL;DR(1 Cümlede Hızlı Çıkarım)

Sonuç olarak, markalar sürdürülebilirlik eylemlerine önem vermeye başlayarak reklam ve pazarlama stratejilerine sürdürülebilirlik faaliyetlerini dahil etmekte ve sosyal medya platformları ile hedef kitlelerine ulaştırmaktadır.

📌 3 Maddede Bu Makale

🎯
Amaç & Hipotez:Günümüzde sürdürülebilir moda markalarının sosyal medya platformlarını etkili ve etkileşimli bir şekilde kullanmaları son derece önemli hale gelmiştir.
📊
Temel Bulgular & Veri:Markalar hedef kitleleri ile etkileşim kurmak ve ürün/hizmet tanıtımlarını yapmak, kampanyalarını duyurmak için sıklıkla sosyal medyayı kullanmakta ve sosyal medya stratejilerini planlamaktadır.
💡
Sonuç & Katkı:Sonuç olarak, markalar sürdürülebilirlik eylemlerine önem vermeye başlayarak reklam ve pazarlama stratejilerine sürdürülebilirlik faaliyetlerini dahil etmekte ve sosyal medya platformları ile hedef kitlelerine ulaştırmaktadır.
🔬Tür:Araştırma Makalesi
📍Kapsam:Genişletilmiş Akademik Örneklem
⚙️Değişkenler:Moda Markalar · Sürdürülebilirlik · Sosyal medya

Özet

Günümüzde sürdürülebilir moda markalarının sosyal medya platformlarını etkili ve etkileşimli bir şekilde kullanmaları son derece önemli hale gelmiştir. Markalar hedef kitleleri ile etkileşim kurmak ve ürün/hizmet tanıtımlarını yapmak, kampanyalarını duyurmak için sıklıkla sosyal medyayı kullanmakta ve sosyal medya stratejilerini planlamaktadır. Sosyal medya platformları ile hedef kitlelerine daha kolay ulaşabilen markalar, oluşturdukları içeriklerle marka farkındalığı ve marka sadakati oluşturabilmektedir. Öte yandan sosyal ağ sitelerinin özellikle de Instagram’ın hikayeler, yönlendirme linki, hashtag, video, resim gibi işlevlere sahip olması da marka imajı ve marka bilinirliğini artırmaya yardımcı olurken etkileşimi de daha üst düzeylere çıkarabilmektedir. Sonuç olarak, markalar sürdürülebilirlik eylemlerine önem vermeye başlayarak reklam ve pazarlama stratejilerine sürdürülebilirlik faaliyetlerini dahil etmekte ve sosyal medya platformları ile hedef kitlelerine ulaştırmaktadır. Bu kapsamda çalışmanın amacı, sürdürülebilir moda markaların bir pazarlama, reklam aracı olarak Instagram’ı nasıl kullandıklarını ve sürdürülebilirlik vaatlerini gönderilerine yansıtıp yansıtmadıklarını incelemektir. Çalışmada, nicel içerik analizi yöntemi kullanılmıştır. Sürdürülebilir modaya yön veren 10 markanın Instagram gönderileri incelenmiştir. Araştırma sonucunda, markaların gönderilerinde hashtag, emoji, alt yazı ve ünlü etkileyici kullanımının ön planda olduğu belirlenmiştir. Bunun yanı sıra markaların gönderilerinde en fazla duygusal mesaj stratejisinin kullanıldığı saptanmıştır. Bir diğer bulgu ise bazı markaların sürdürülebilirlik ile ilgili paylaşımlarının olmadığıdır. Bu doğrultuda moda markalarının Instagram’ın özelliklerini daha etkin kullanması, dijital etkileyicilere ve sürdürülebilirlik ile ilgili gönderilere daha fazla yer vermesi önerilmektedir.

Abstract

Today, it has become extremely important for sustainable fashion brands to use social media platforms effectively and interactively. Brands frequently use social media and plan their social media strategies to interact with their target audiences, promote their products/services, and announce their campaigns. Brands that can reach their target audiences more easily through social media platforms can create brand awareness and brand loyalty with the content they create. On the other hand, the fact that social networking sites, especially Instagram, have functions such as stories, referral links, hashtags, videos, pictures, etc. helps to increase brand image and brand awareness while increasing interaction to higher levels. As a result, brands have started to attach importance to sustainability actions, incorporate sustainability activities into their advertising and marketing strategies, and reach their target audiences through social media platforms. In this context, the aim of this study is to examine how sustainable fashion brands use Instagram as a marketing and advertising tool, and whether they reflect their sustainability promises in their posts. In the study, quantitative content analysis method was used. Instagram posts of ten brands that shape sustainable fashion were analyzed. As a result of the research, it was determined that the use of hashtags, emoji, captions and celebrity influencers were at the forefront in the posts of the brands. In addition, it was determined that emotional message strategy was mostly used in the posts of the brands. Another finding is that some brands do not have posts about sustainability. In this direction, it is recommended that fashion brands should use the features of Instagram more effectively and include more digital influencers and sustainability-related posts.

🔖

Bu Makaleye Atıf Yap

Şener, B. Ç., Yılmaz, N. (2023). Sürdürülebilir Modaya Yön Veren Markaların Instagram Gönderileri Üzerine Bir Araştırma. Akdeniz Üniversitesi İletişim Fakültesi Dergisi, Issue: 43, 42–66. https://doi.org/10.31123/akil.1369308

📄 Tam Metin PDF Okuyucu

📄

PDF görüntüleyici hazırlanıyor...

Kaynakça (78)

  1. Adegbola, O., Gearhart, S., & Skarda-Mitchell, J. (2018). Using Instagram to engage with (potential) consumers: a study of forbes most valuable brands’ use of Instagram. The Journal of Social Media in Society, 7(2), 232-251.
  2. Amritha, B., & Suresh, K. (2020). Sustainability is the new black: Exploring website communication practices of Indian sustainable fashion brands. Fashion, Style & Popular Culture, 7(4), 539-558. https://doi.org/10.1386/fspc_00042_1
  3. Arya, V., Sethi, D., & Verma, H. (2018). Are emojis fascinating brand value more than textual language? Mediating role of brand communication to SNS and brand attachment: An insight from India. Corporate Communications: An International Journal, 23(4), 648-670. https://doi.org/10.1108/CCIJ-03-2018-0036
  4. Ashley, C., & Tuten, T. (2015). Creative strategies in social media marketing: An exploratory study of branded social content and consumer engagement. Psychology & Marketing, 32(1), 15-27. https://doi.org/10.1002/mar.20761
  5. Bly, S., Gwozdz, W., & Reisch, L. A. (2015). Exit from the high street: An exploratory study of sustainable fashion consumption pioneers. International Journal of Consumer Studies, 39(2), 125-135. https://doi.org/10.1111/ijcs.12159
  6. Bonilla, M. D. R., del Olmo Arriaga, J. L., & Andreu, D. (2019). The interaction of Instagram followers in the fast fashion sector: The case of Hennes and Mauritz (H&M). Journal of Global Fashion Marketing, 10(4), 342-357. https://doi.org/10.1080/20932685.2019.1649168
  7. Busalim, A., Fox, G., & Lynn, T. (2022). Consumer behavior in sustainable fashion: A systematic literature review and future research agenda. International Journal of Consumer Studies, 46(5), 1804-1828. https://doi.org/10.1111/ijcs.12794
  8. Campbell, C., & Farrell, J. R. (2020). More than meets the eye: The functional components underlying influencer marketing. Business Horizons, 63(4),469-479. https://doi.org/10.1016/j.bushor.2020.03.003
  9. Chen, J. V., Nguyen, T., & Jaroenwattananon, J. (2021). What drives user engagement behavior in a corporate SNS account: The role of Instagram features. 22(3).
  10. Chu, S.-C., & Seock, Y.-K. (2020). The Power of Social Media in Fashion Advertising. Journal of Interactive Advertising, 20(2), 93-94. https://doi.org/10.1080/15252019.2020.1802955
  11. Coe, K., & Scacco, J. M. (2017). Content analysis, quantitative. The international encyclopedia of communication research methods, 1-11.
  12. Conti, M., Gathani, J., & Tricomi, P. P. (2022). Virtual influencers in online social media. IEEE Communications Magazine, 86-91.
  13. Croes, E., & Bartels, J. (2021). Young adults’ motivations for following social influencers and their relationship to identification and buying behavior. Computers in Human Behavior, 124, 106910.
  14. Cuevas-Molano, E., Matosas-López, L., & Bernal-Bravo, C. (2021). Factors Increasing Consumer Engagement of Branded Content in Instagram. IEEE Access, 9, 143531-143548. https://doi.org/10.1109/ACCESS.2021.3121186
  15. de Vries, L., Gensler, S., & Leeflang, P. S. H. (2012). Popularity of brand posts on brand fan pages: An investigation of the effects of social media marketing. Journal of Interactive Marketing, 26(2), 83-91. https://doi.org/10.1016/j.intmar.2012.01.003
  16. Dixon, S. (2023). Topic: Instagram. Instagram-Statistics & Facts. Erişim 09 Nisan 2023 https://www.statista.com/topics/1882/instagram/
  17. Filieri, R., Yen, D. A., & Yu, Q. (2021). #ILoveLondon: An exploration of the declaration of love towards a destination on Instagram. Tourism Management, 85, 104291. https://doi.org/10.1016/j.tourman.2021.104291
  18. Frazer, C. F. (1983). Creative strategy: A management perspective. Journal of advertising, 12(4), 36-41.
  19. Gross, J., & von Wangenheim, F. (2022). Influencer marketing on Instagram: Empirical research on social media engagement with sponsored posts. Journal of Interactive Advertising, 22(3), 289-310. https://doi.org/10.1080/15252019.2022.2123724
  20. Gross, J., & Wangenheim, F. V. (2018). The big four of ınfluencer marketing. A typology of influencers. Marketing Review St. Gallen, 2, 30-38.
  21. Ha, Y., Kwon, S., Cha, M., & Joo, J. (2017). Fashion conversation data on Instagram. Proceedings of the International AAAI Conference on Web and Social Media, 11(1), 418-427. https://doi.org/10.1609/icwsm.v11i1.14858
  22. Harwood, T. G., & Garry, T. (2003). An overview of content analysis. The Marketing Review, 3(4), 479-498. https://doi.org/10.1362/146934703771910080
  23. IAB. (2018). Inside influence…Why publishers are increasingly turning to influencer marketing—And what that means for marketers. Erişim 18 Nisan 2023, https://www.iab.com/wp-content/uploads/2018/01/IAB_Influencer_Marketing_for_Publishers_2018-01-25.pdf
  24. Jones, A. R., & Lee, S.-E. (Joy). (2022). Factors Influencing engagement in fashion brands’ Instagram posts. Fashion Practice, 14(1), 99-123. https://doi.org/10.1080/17569370.2021.1938820
  25. Kapoor, P. S., Tagore, A., & Dua, S. (2023). Social media influencer promoted sustainable fashion: Effects of sponsorship and benefit association. Journal of Promotion Management, 29(4), 461-490. https://doi.org/10.1080/10496491.2022.2163034
  26. Kastenholz, C. (2021). Council post: The importance of influencer marketing in the “new normal” digital sphere. Forbes. Erişim, 22 Mayıs 2023, https://www.forbes.com/sites/forbesagencycouncil/2021/03/02/the-importance-of-influencer-marketing-in-the-new-normal-digital-sphere/
  27. Kim, H.-S., & Hall, M. L. (2015). Green brand strategies in the fashion industry: Leveraging connections of the consumer, brand, and environmental sustainability. İçinde T.-M. Choi & T. C. E. Cheng (Ed.), Sustainable Fashion Supply Chain Management (ss. 31-45). Springer International Publishing. https://doi.org/10.1007/978-3-319-12703-3_2
  28. Kim, K., Chung, T.-L. (Doreen), & Fiore, A. M. (2023). The role of interactivity from Instagram advertisements in shaping young female fashion consumers’ perceived value and behavioral intentions. Journal of Retailing and Consumer Services, 70, 103159. https://doi.org/10.1016/j.jretconser.2022.103159
  29. Klostermann, J., Plumeyer, A., Böger, D., & Decker, R. (2018). Extracting brand information from social networks: Integrating image, text, and social tagging data. International Journal of Research in Marketing, 35(4), 538-556. https://doi.org/10.1016/j.ijresmar.2018.08.002
  30. Ko, E. (Emily), Kim, D., & Kim, G. (2022). Influence of emojis on user engagement in brand-related user generated content. Computers in Human Behavior, 136, 107387. https://doi.org/10.1016/j.chb.2022.107387
  31. Komok, A. (2018). What is Instagram engagement rate and how to calculate it. HypeAuditor.Com. Erişim 19 Haziran, https://hypeauditor.com/blog/what-is-instagram-engagement-rate-and-how-to-calculate-it/
  32. Kondracki, N. L., Wellman, N. S., & Amundson, D. R. (2002). Content Analysis: Review of Methods and Their Applications in Nutrition Education. Journal of Nutrition Education and Behavior, 34(4), 224-230.
  33. Kozlowski, A., Searcy, C., & Bardecki, M. (2018). The reDesign canvas: Fashion design as a tool for sustainability. Journal of Cleaner Production, 183, 194-207. https://doi.org/10.1016/j.jclepro.2018.02.014
  34. Landes-Brenman, J. (2018). What is a regram on Instagram and how your business can use it strategically. Erişim 05 Nisan 2023, https://members.tinshingle.com/category/instagram/what-regram-and-how-can-my-business-use-it-strategically
  35. Lim, H., & Childs, M. (2020). Visual storytelling on Instagram: Branded photo narrative and the role of telepresence. Journal of Research in Interactive Marketing, 14(1), 33-50. https://doi.org/10.1108/JRIM-09-2018-0115
  36. Lim, W. M., Teh, P.-L., & Ahmed, P. K. (2018). It is not about what you read, but how you read it: The effects of sequencing rational and emotional messages on corporate and product brand attitudes. Journal of Strategic Marketing, 26(4), 339-355. https://doi.org/10.1080/0965254X.2016.1240216
  37. Lou, C., & Yuan, S. (2019). Influencer marketing: How message value and credibility affect consumer trust of branded content on social media. Journal of interactive advertising, 19(1), 58-73.
  38. Lyfe Marketing. (2018). The best social media platforms for social media marketing in 2018. Erişim 17 Nisan 2023 https://www.lyfemarketing.com/blog/wp-content/uploads/2018/02/The-Best-Social-Media-Platforms-for-Social-Media-Marketing-in-2018.pdf
  39. Mandarić, D., Hunjet, A., & Kozina, G. (2021). Perception of consumers’ awareness about sustainability of fashion brands. Journal of Risk and Financial Management, 14(12), Article 12. https://doi.org/10.3390/jrfm14120594
  40. Manic, M. (2015). Marketing engagement through visual content. Bulletin of the Transilvania University of Brasov. Economic Sciences. Series V, 8(2), 89-94.
  41. Marcella-Hood, M. (2023). Augmenting sustainable fashion on Instagram. Sustainability, 15(4), 3609. https://doi.org/10.3390/su15043609
  42. Martinus, H., & Chaniago, F. (2017). Analysis of branding strategy through Instagram with storytelling in creating brand ımage on proud project. Humaniora, 8(3), 201-210. https://doi.org/10.21512/humaniora.v8i3.3678
  43. Mathews, S., & Lee, S.-E. (2018). Use of emoji as a marketing tool: An exploratory content analysis. Fashion, Industry and Education, 16(1), 46-55. https://doi.org/10.7741/FIE.2018.16.1.046
  44. Matin, A., Khoshtaria, T., & Todua, N. (2022). The ımpact of social media influencers on brand awareness, image and trust in their sponsored content: An empirical study from georgian social media users. International Journal of Marketing, Communication and New Media, 10(18).
  45. McHugh, M. L. (2012). Interrater reliability: The kappa statistic. Biochemia Medica, 276-282. https://doi.org/10.11613/BM.2012.031
  46. McLachlan, S. (2022). How to set up Instagram shopping to sell more products. Social Media Marketing & Management Dashboard. Erişim 12 Nisan 2023, https://blog.hootsuite.com/insta-shopping-tips/
  47. Milanesi, M., Kyrdoda, Y., & Runfola, A. (2022). How do you depict sustainability? An analysis of images posted on Instagram by sustainable fashion companies. Journal of Global Fashion Marketing, 13(2), 101-115. https://doi.org/10.1080/20932685.2021.1998789
  48. Mittal, V., Kaul, A., Gupta, S. S., & Arora, A. (2017). Multivariate features based instagram post analysis to enrich user experience. Procedia Computer Science, 122, 138-145. https://doi.org/10.1016/j.procs.2017.11.352
  49. Mohr, I., Fuxman, L., & Mahmoud, A. B. (2021). A triple-trickle theory for sustainable fashion adoption: The rise of a luxury trend. Journal of Fashion Marketing and Management: An International Journal, 26(4), 640-660. https://doi.org/10.1108/JFMM-03-2021-0060
  50. Mukendi, A., Davies, I., Glozer, S., & McDonagh, P. (2020). Sustainable fashion: Current and future research directions. European Journal of Marketing, 54(11), 2873-2909.https://doi.org/10.1108/EJM-02-2019-0132
  51. Muntinga, D. G., Moorman, M., & Smit, E. G. (2011). Introducing COBRAs. International Journal of Advertising, 30(1), 13-46.
  52. Na, Y., & Kim, J. (2019). Sensibility and response keywords of users according to posting types of fashion Instagram: Focused on Koreans’ fashion brands. International Journal of Clothing Science and Technology, 32(1), 23-36. https://doi.org/10.1108/IJCST-03-2018-0032
  53. Oltra, I., Camarero, C., & San José Cabezudo, R. (2022). Inspire me, please! The effect of calls to action and visual executions on customer inspiration in Instagram communications. International Journal of Advertising, 41(7), 1209-1234.https://doi.org/10.1080/02650487.2021.2014702
  54. Papadopoulou, M., Papasolomou, I., & Thrassou, A. (2021). Exploring the level of sustainability awareness among consumers within the fast-fashion clothing industry: A dual business and consumer perspective. Competitiveness Review: An International Business Journal, 32(3), 350-375. https://doi.org/10.1108/CR-04-2021-0061
  55. Pina, L. S., Loureiro, S. M. C., Rita, P., Sarmento, E. M., Bilro, R. G., & Guerreiro, J. (2019). Analysing consumer-brand engagement through appreciative listening on social network platforms. Journal of Promotion Management, 25(3), 304-313. https://doi.org/10.1080/10496491.2019.1557805
  56. Pucci, E., Tufarelli, M., & Giliberti, L. (2022). Slow Fashion accompanies digital towards a sustainable future: From quantity to quality. Reflections on the New Paradigm of Sustainable Fashion. Proceedings of the Design Society, 2, 1091-1098. https://doi.org/10.1017/pds.2022.111
  57. Rasmussen, N. (2020). “Clothes” the loop: Raising awareness of sustainable fashion among millennial consumers through digital platforms. The Boller Review, 5. https://doi.org/10.18776/tcu/br/5/123
  58. Riffe, D., Lacy, S., & Fico, F. G. (2005). Analyzing media messages: Using quantitative content analysis in research. Lawrence Erlbaum.
  59. Roozen, I., Raedts, M., & Meijburg, L. (2021). Do verbal and visual nudges influence consumers’ choice for sustainable fashion? Journal of Global Fashion Marketing, 12(4), 327-342. https://doi.org/10.1080/20932685.2021.1930096
  60. Sabate, F., Berbegal-Mirabent, J., Cañabate, A., & Lebherz, P. R. (2014). Factors influencing popularity of branded content in Facebook fan pages. European Management Journal, 32(6), 1001-1011. https://doi.org/10.1016/j.emj.2014.05.001
  61. Sailer, A., Wilfing, H., & Straus, E. (2022). Greenwashing and Bluewashing in Black Friday-Related Sustainable Fashion Marketing on Instagram. Sustainability, 14(3), 1494. https://doi.org/10.3390/su14031494
  62. Schorn, A., Vinzenz, F., & Wirth, W. (2022). Promoting sustainability on Instagram: How sponsorship disclosures and benefit appeals affect the credibility of sinnfluencers. Young Consumers, 23(3), 345-361. https://doi.org/10.1108/YC-07-2021-1355
  63. Schultz, C. D. (2017). Proposing to your fans: Which brand post characteristics drive consumer engagement activities on social media brand pages? Electronic Commerce Research and Applications, 26, 23-34. https://doi.org/10.1016/j.elerap.2017.09.005
  64. Sehl, K., & Tien, S. (2023). Engagement rate calculator + guide for 2023. Social Media Marketing & Management Dashboard. Erişim 27 Haziran 2023, https://blog.hootsuite.com/calculate-engagement-rate/
  65. Su, J., Watchravesringkan, K. (Tu), Zhou, J., & Gil, M. (2019). Sustainable clothing: Perspectives from US and Chinese young Millennials. International Journal of Retail & Distribution Management, 47(11), 1141-1162. https://doi.org/10.1108/IJRDM-09-2017-0184
  66. Sinha, P., Sharma, M., & Agrawal, R. (2022). A systematic review and future research agenda for sustainable fashion in the apparel industry. Benchmarking: An International Journal, ahead-of-print(ahead-of-print). https://doi.org/10.1108/BIJ-02-2022-0142
  67. Tafesse, W., & Wien, A. (2017). A framework for categorizing social media posts. Cogent Business & Management, 4(1), 1284390. https://doi.org/10.1080/23311975.2017.1284390
  68. Testa, D. S., Bakhshian, S., & Eike, R. (2021). Engaging consumers with sustainable fashion on Instagram. Journal of Fashion Marketing and Management: An International Journal, 25(4), 569-584. https://doi.org/10.1108/JFMM-11-2019-0266
  69. Tsai, W.-H. S., & Men, L. R. (2013). Motivations and antecedents of consumer engagement with brand pages on social networking sites. Journal of Interactive Advertising, 13(2), 76-87. https://doi.org/10.1080/15252019.2013.826549
  70. Tsai, W.-H. S., & Men, L. R. (2017). Consumer engagement with brands on social network sites: A cross-cultural comparison of China and the USA. Journal of Marketing Communications, 23(1), 2-21.
  71. Vendemia, M. A. (2017). When do consumers buy the company? Perceptions of interactivity in company-consumer interactions on social networking sites. Computers in Human Behavior, 71, 99-109.
  72. Wahid, R. M., & Gunarto, M. (2022). Factors driving social media engagement on Instagram: Evidence from an emerging market. Journal of Global Marketing, 35(2), 169-191. https://doi.org/10.1080/08911762.2021.1956665
  73. Wang, X., Cheng, M., Li, S., & Jiang, R. (2023). The interaction effect of emoji and social media content on consumer engagement: A mixed approach on peer-to-peer accommodation brands. Tourism Management, 96, 104696. https://doi.org/10.1016/j.tourman.2022.104696
  74. Warrens, M. J. (2015). Five ways to look at Cohen’s Kappa. Journal of Psychology & Psychotherapy, 05(04). https://doi.org/10.4172/2161-0487.1000197
  75. Wei, X., Chen, H., Ramirez, A., Jeon, Y., & Sun, Y. (2022). Influencers as endorsers and followers as consumers: Exploring the role of parasocial relationship, congruence, and followers’ identifications on consumer–brand engagement. Journal of Interactive Advertising, 22(3), 269-288. https://doi.org/10.1080/15252019.2022.2116963
  76. Weismueller, J., Harrigan, P., Wang, S., & Soutar, G. N. (2020). Influencer endorsements: how advertising disclosure and source credibility affect consumer purchase intention on social media. Australasian Marketing Journal, 28(4), 160-170. https://doi.org/10.1016/j.ausmj.2020.03.002
  77. Woodside, A. G., & Fine, M. B. (2019). Sustainable fashion themes in luxury brand storytelling: The sustainability fashion research grid. Journal of Global Fashion Marketing, 10(2), 111-128. 99. https://doi.org/10.1080/20932685.2019.1573699
  78. Zhang, J., & Du, M. (2020). Utilization and effectiveness of social media message strategy: How B2B brands differ from B2C brands. Journal of Business & Industrial Marketing, 35(4), 721-740. https://doi.org/10.1108/JBIM-06-2018-0190