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Dergiler / Turizm Akademik Dergisi / 2026 / Cilt: 13 Sayı: 1

Konaklama İşletmelerinde Otantik Liderliğin Hizmet Odaklı Örgütsel Vatandaşlık Davranışına Etkisinde Hedef Bağlılığının Aracı Rolü

The Mediating Role of Goal Commitment in the Effect of Authentic Leadership on Service-Oriented Organizational Citizenship Behavior in Hospitality Businesses

Gökhan Kenar(Alanya University)0000-0002-3159-1865
Cüneyt Tat0000-0003-4218-6918
Sayfa
19–35
Yayın Tarihi
2026-06-09
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⚡ TL;DR(1 Cümlede Hızlı Çıkarım)

Bulgular, otantik liderliğin hem hizmet odaklı örgütsel vatandaşlık davranışını hem de çalışanların hedef bağlılığını anlamlı ve olumlu yönde etkilediğini göstermektedir.

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Amaç & Hipotez:Bu araştırmanın amacı, otantik liderliğin hizmet odaklı örgütsel vatandaşlık davranışı üzerindeki etkisinde hedef bağlılığının aracı rolünü incelemektir.
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Temel Bulgular & Veri:Araştırma verileri, Antalya bölgesinde faaliyet gösteren beş yıldızlı otellerde görev yapan 301 çalışandan anket yöntemiyle elde edilmiştir.
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Sonuç & Katkı:Bulgular, otantik liderliğin hem hizmet odaklı örgütsel vatandaşlık davranışını hem de çalışanların hedef bağlılığını anlamlı ve olumlu yönde etkilediğini göstermektedir.
🔬Tür:Uygulamalı Anket & Alan Araştırması
📍Kapsam:Genişletilmiş Akademik Örneklem
⚙️Değişkenler:Otantik liderlik · hizmet odaklı örgütsel vatandaşlık davranışı · hedef bağlılığı

Özet

Bu araştırmanın amacı, otantik liderliğin hizmet odaklı örgütsel vatandaşlık davranışı üzerindeki etkisinde hedef bağlılığının aracı rolünü incelemektir. Araştırma, hizmet sunumunun yoğun olduğu turizm ve konaklama sektöründe, liderlik algılarının çalışan davranışları üzerindeki yansımalarını daha iyi anlamayı amaçlamaktadır. Araştırma verileri, Antalya bölgesinde faaliyet gösteren beş yıldızlı otellerde görev yapan 301 çalışandan anket yöntemiyle elde edilmiştir. Çalışmada ele alınan değişkenler arasındaki ilişkiler, anlam verme teorisi ve sosyal değişim teorisi çerçevesinde açıklanmıştır. Araştırma kapsamında geliştirilen hipotezler, kısmi en küçük kareler yapısal eşitlik modellemesi (PLS-SEM) kullanılarak test edilmiştir. Bulgular, otantik liderliğin hem hizmet odaklı örgütsel vatandaşlık davranışını hem de çalışanların hedef bağlılığını anlamlı ve olumlu yönde etkilediğini göstermektedir. Ayrıca, hedef bağlılığının, otantik liderlik ile hizmet odaklı örgütsel vatandaşlık davranışı arasındaki ilişkide aracı bir rol üstlendiği tespit edilmiştir. Elde edilen sonuçlar, turizm ve konaklama literatüründe etkili bir liderlik yaklaşımı olan otantik liderliğin, çalışanların hedeflere yönelik motivasyonunu güçlendirdiğini ve bu doğrultuda hizmet odaklı gönüllü davranışların gelişimine katkı sağladığını ortaya koymaktadır.

Abstract

The purpose of this study is to examine the mediating role of goal commitment in the relationship between authentic leadership and service-oriented organizational citizenship behavior in the tourism and hospitality context. The study aims to enhance understanding of how authentic leadership influences employees’ discretionary service behaviors in high-contact service settings. Data were collected through a questionnaire survey administered to 301 employees working in five-star hotels in the Antalya region of Türkiye. The relationships among the study variables were grounded in sensegiving theory and social exchange theory. The proposed hypotheses were tested using partial least squares structural equation modeling (PLS-SEM). The findings reveal that authentic leadership has significant positive effects on both service-oriented organizational citizenship behavior and employees’ goal commitment. In addition, goal commitment was found to mediate the relationship between authentic leadership and service-oriented organizational citizenship behavior. Overall, the results demonstrate that authentic leadership strengthens employees’ commitment to organizational goals and promotes voluntary, service-oriented behaviors, thereby offering important theoretical and practical contributions to the tourism and hospitality literature.

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Bu Makaleye Atıf Yap

Kenar, G., Tat, C. (2026). Konaklama İşletmelerinde Otantik Liderliğin Hizmet Odaklı Örgütsel Vatandaşlık Davranışına Etkisinde Hedef Bağlılığının Aracı Rolü. Turizm Akademik Dergisi, Cilt: 13 Sayı: 1, 19–35. https://doi.org/10.65981/touraj.1867952

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