HYBRID MODELS AS A MIX OF SHARED SERVICES AND OUTSOURCING OR COULD HYBRID MODEL BE THE NEW MANAGEMENT BUZZ IN THE FOLLOWING TIMES?

Abstract

The aims of shared services and outsourcing are very similar: improving processes and making more cost-efficient the operation. For a long term this two models had been competitors of each other because companies had to choose between them. Nowadays there are several solutions that allow of combining the benefits of these traditional models. These new solutions are the hybrid models. I focused on them in this paper. In my research I analyzed some of corporate case studies to explore the main characteristics of hybrid models. I have striven to determine the connections among captive centers, outsourcing providers and hybrid models and how to make a distinction among them. I differentiated the most common types of hybrid models (BOT, virtual captive) and made a comparison between them