Emotional Labor and Management of Emotions in Nursing

Abstract

Determining the level of the emotional labor of nurses who play an important and indispensab le role in the health system has become one of the most important issues. It is thought thatnurses experience a lot of emotional labor as a result of many factors such as spending moretime with patients and having more empathy and feeling emotions because the majority ofoccupational members are women. To increase the service quality of nurses, strategies shouldbe developed to make nurses' emotional labor behaviors more positive. Within this framework,all nurses, especially the managing nurses, should be provided with training on patient com munication, emotion management, and emotional labor behavior. First, it is necessary to inc rease the awareness of nurses who engaged in superficial behavior, study the reasons thatlead them to this behavior, and try to eliminate these factors. In addition, by examining theemotion management and emotional labor behaviors of students in nursing education, it canbe suggested to address the issues that support the empowerment of nursing students in theemotional dimension.