Determining the Organizational Cultural Competence of Hospitals Located in the Coastal Strip of the City of Antalya

Abstract

AIM: This study aimed to determine the organizational cultural competence of hospitals located in the coastal strip of Antalya city in Turkey.METHOD: The sample of this descriptive study included 31 hospitals. Data were collected with a questionnaire developed by theresearchers under the guidance of 2 guides related to organizational cultural competency standards. The questionnaire included 3sections and 47 questions and was answered by an authorized person to provide information on behalf of the hospital.RESULTS: Among the hospitals participating in the study, 61.3% were private hospitals, 67.7% had international patient departments,96.8% had quality departments, and 29% reported that they had a budget allocated for providing culturally appropriate care. Most ofthe hospitals reported that they served multi-menu option to the patients (64.5%) and provided with interpreter assistance free ofcost (90.3%). Most of the hospitals stated that they provided end-of-life care for patients who died in their hospitals according to thewishes of the family members (96.8%).CONCLUSION: Hospitals seek to adopt a culturally sensitive approach in healthcare services, but their cultural competence has scopefor improvement, as they do not have strategic action plans or sufficient budgets yet.