Towards Qualified Human Resources in the Hospitality Industry: A Review of the Hospitality Management Competencies

Abstract

The increasing internationalization and demands of the global market have put pressure on organizations to equiptheir staff with critical competencies. Therefore, the purpose of the study is to identify the core competencies regardedas essential in entering the senior management positions of the hotel industry. By employing a mixed method ofboth quantitative and qualitative techniques, the study was carried out in Turkey. The findings suggest that thecore competencies pertain to the leadership, interpersonal, administrative, and conceptual/creative domains of thecompetency domain model.