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Journals / Bilgi Dünyası / 2006 / Cilt: 7 - Sayı: 1

Bilgi Merkezlerinde Toplam Kalite Yönetimi Dr. Erol Yılmaz Ankara: Alp Yayınevi, Yayın no: 24, Kütüphanecilik Dizisi: 1.2005,xix, 496 s. ISBN 975-6674-26-1

Nazan UÇAK ÖZENÇ

Pages
159–160
DOI
—

Abstract

“Total Quality Management in Information Centers” mainly dealing with issues on theory of Total Quality Management, user and library personnel satisfaction, user-centered information centers and Total Quality Management applications in university libraries.