The needs of the families whose relatives are being treated in intensive care units and the perspective of health personnel

Abstract

Aim: Meeting the family needs is one of the indicators of the quality of service provided in hospitals. The overlap between the needsand the perspective of the health workers will enable the needs to be met more quickly.Material and Methods: This study was conducted between 01.03.2019 and 01.06.2019 by using face-to-face interviews with thefamilies whose relatives were being treated in the adult general intensive care unit (ICU) providing 26 beds in Ersin Arslan Trainingand Research Hospital and also with the doctors and nurses working in the same ICU. In the study, the family needs inventory, whoseTurkish validity and reliability was approved, was used. The Turkish form of inventory consists of three subscales: “support andcomfort need,” “proximity and safety need” and “information need”.Results: 311 family member and 68 health personnel participated in the study. The two of the first five most important family needs,is in the information need subscale, while the others are in the safety and proximity subscale class. All of the first five needs thathealth workers consider important are included in the safety and proximity subscale.Conclusion: The family needs and the identification of the needs by health care workers are largely overlapped. Awareness of theinformation subscale needs, should be raised.