KONAKLAMA ENDÜSTRİSİNDE KALİTENİN ARTTIRILMASINDA HİZMET STANDARTLARININ VE EĞİTİMİN ROLÜ

Özet

Quality has becoıne a vital factor of success for businesses facing intense competition. Especially service quality determines customer satisfaction in accommodations establishments. Due to the fact that supervisors have little chance of intervening in the service process, service standards and personnel training will be valuable tools in their efforts towards improving service quality.