Total Quality Management in High Education

Abstract

The approach of Total Quality Management (TQM) has been even more common and most recently its use inhigh education has been discussed. Likewise the enterprises producing various products, universities have alsoinputs, processes, and outputs. Due to conditions of competition, universities have to improve the qualities ofthese inputs, processes, and outputs, according to satisfaction, demands, and expectations of internal and externalcustomers. If the TQM has been implemented in the universities with a manner that aims for customersatisfaction (students, lecturers, public and private establishments, and families), supports constant development,ensures participatory approach, and encourages working in groups, it will provide universities with effectiveness,efficiency, dynamics, and economics. In this study, common problems of universities, definitions of quality andTQM in high education, customer concept at universities, and factors affecting the quality of education havebeen explained. Besides, in order TQM approach to be successfully implemented in the universities, varioussuggestions have been presented.

Özet

Toplam Kalite Yönetimi (TKY) anlayışı gün geçtikçe daha yaygın hale gelmekte ve son zamanlarda eğitim