Journals / Karadeniz Teknik Üniversitesi İletişim Araştırmaları Dergisi / 2012 / Cilt: 2 - Sayı: 2
A Research on Employees’ Exposure to Mobbing: The Case of Travel Agents in Trabzon
- Pages
- 27–40
- DOI
- —
Abstract
On account of being a labour-intensive sector of the tourism sector, employees are in a constant socialrelation with both co-workers and guests. For the purposes of enduring the continuity this social relation in aproductive way, it is important for employees to determine the cases of exposure conditions of “mobbing”(psychological abuse). For this reason, with this study, it is aimed to be understood “mobbing” to determine it'sprevalence through the specified attendees and to constitute as a source for future researchs. This study aims toreveal employees’ view of “mobbing” and whether or not there is a difference between their demographiccharacteristics and their exposition to “mobbing”. In order to accomplish the aim of the study, a questionnairehas been prepared and been applied to the employees working in the travel agents, that is the group of A, in thecenter district of Trabzon. As a result of the research it has been understood that employees largely not think toexposure of “mobbing”. In this case, it is possible to say that not implemented “mobbing” to employees, eventhose employees have not consider that as “mobbing” or “mobbing” survey results do not reflect the situation.
Özet
Turizm sektörünün emek yoğun bir sektör olma özelliği sebebiyle iş görenler, hem konuklarla hem de