Enterprise resource planning implementation in construction: Challenges and key enablers

Özet

Increased competitiveness forces construction companies to be more productive, efficient, effective, and better integrated. Enterprise resource planning (ERP) tools help construction companies improve their performance levels with the integration of different departments. ERP implementation is critical since the failure rates are high. The major objective of this research is to explore the challenges and key enablers of ERP implementation in construction firms. In this respect, a case study methodology has been employed to three large firms. The findings of the research indicate that reluctance of the employees, lack of scope management, and geographical barriers have been the most significant challenges that the implementation teams encounter. The key enablers to overcome those challenges have been top management support, business process reengineering, clear goals and objectives, competent team and leader, training, and consultancy. This study provides a better understanding of the critical issues of ERP implementation in construction. The findings are expected to guide construction professionals and ERP consultants in the implementation process.