| Measuring the occurrence and types of workplace bullying in Turkey:A scale de velopment study | Işıl KARATUNA, Sibel GÖK, Pınar TINAZ | 1–11 |
| Conceptualization and measurement of competitive ad vanta ge construct | Destan KANDEMÎR, Özlem Tuba KOÇ, F. Esra GENÇTÜRK, Işıl Ceren DEMİRCİ | 13–25 |
| E-business applications of turkish firms: A field research in manufacturing industry | Haluk SOYUER, Keti VENTURA | 27–39 |
| Determina tion of female consumers' shopping mall choices and a pilot research | Emrah CENGİZ, Ahmet ŞEKERKAYA | 41–55 |
| Evaluation of business level strategy paradoxes in terms of mintzberg's ten stra tegic mana gement schools | DİNÇ Esra ÖZCAN, Refika BAKOĞLU | 57–69 |
| Service quality and relationship quality as competitive intermedia tor in ser vice enterprises: An application in accommodation enterprises | Erkan SAĞLIK, Şükrü YAPRAKLI | 71–85 |
| Word of mouth marketing in heal th care organizations and a pilot study | Mert UYDACI, Beyza UZUNAL | 87–95 |
| A model proposal for investment decisions: Ahp method | İrem Figen GÜLENÇ, AYDIN Gülşah BİLGİN | 97–107 |
| An empirical investigation for measuring patient's communicationsatisfaction with their physician | Güven ORDUN, B. Aydem ÇİFTÇİOĞLU | 109–118 |
| İşverenmarkalaşmasının boyutları üzerine keşifsel bir çalışma | Aslı KUŞÇU, Elif YOLBULAN OKAN | 119–130 |
| Crisis receipts: Suggestions for small and medium size enter prises against global crisis surrounded our country | İbrahim KOÇ, Mukaddes ÇELİK | 131–136 |
| The effect of tea cher's organiza tional commitment on their organizational citizenship beha viors: Case of Nevşehir | Korkan KARACAOĞLU, Y.Soner GÜNEY | 137–153 |
| Permission marketing on internet | Serpil ÜNAL | 155–162 |
| The effect of one firm's differentia tion stra tegy on the institutional change of the market: The case of Turkey coupon market |