| THE RELATIONSHIP BETWEEN E-MUNICIPALITY, INFORMATION SYSTEMS AND QUALITY OF SERVICE AND THEIR REFLECTIONS IN TURKEY | A.selçuk KÖYLÜOĞLU, Haydar İNCE, Özdal KOYUNCUOĞLU, Muammer ZERENLER | 1–11 |
| INVESTIGATING DIFFERENT USER PROFILES OF E-GOVERNMENT SERVICES FOR TURKEY | Abdulkadir HIZIROĞLU, Hala ALKHATİP, Emel AKTAŞ, Tunç D. MEDENİ, Habin LEE, Özkan DALBAY | 12–22 |
| INTERNTIONALIZATION OF HIGHER AND POSTGRADUATE EDUCATION IN KAZAKHSTAN: FOCUS ON BUSINESS EDUCATION | Agipa MONOBAYEVA | 23–32 |
| COBIT-5 FRAMEWORK as a MODEL FOR THE REGIONAL DEVELOPMENT AGENCIES IN TURKEY | Ahmet EFE | 33–42 |
| SCHOOLING AND SCHOOL LEADERSHIP IN KAZAKHSTAN: SUGGESTIONS FOR INNOVATIVE PRACTICE | Anar MUKHTAROVA, Tunc MEDENİ | 43–57 |
| MANAGEMENT OF TASKS IN VIRTUALIZED ENVIRONMENTS | Asil ALKAYA | 58–67 |
| “SOCIAL KNOWLEDGE CO-CONSTRUCTION” CONCEPTUAL FRAMEWORK AND GOOGLE+ APPLICATIONS | Cemil UZUN, Figen DEMİREL UZUN, Tunç MEDENİ | 68–77 |
| E-COMMERCE METHODS UTILIZED BY SMALL AND MEDIUM SIZED ENTERPRISES DURING THEIR EXPANSION INTO EXTERNAL MARKETS | Dilan ÖZCAN | 78–87 |
| TOWORDS AN ALGERIAN E-GOVERNMENT STRATEGY AND ACHIEVEMENTS | Djilali IDOUGHI, Djeddi ABDELHAKIM | 88–97 |
| TOPIC MODEL IMPLEMENTATION TO FIND RELATED DOCUMENTS IN CORPORATE ARCHIVES IN REAL LIFE: “A CASE SCENARIO ON KNOWLEDGE RETRIEVAL” | İhsan Tolga MEDENİ, Tunç Durmuş MEDENİ | 98–107 |
| A KNOWLEDGE MANAGEMENT APPROACH TO CITIZEN RELATIONSHIP MANAGEMENT IN E-GOVERNMENT CONTEXT | Norshidah MOHAMED, Nor Shahriza Abdul KARİM, Mohamed Jalaldeen Mohamed RAZİ | 108–119 |
| E-VEHICLE | Tijen ÖVER ÖZÇELİK, Mesut ŞAHİN | 134–143 |