SavedAdd your journal

Journals / Advances in Hospitality and Tourism Research (AHTR) / 2023 / Cilt: 11 Sayı: 2

Drivers of Employee Dis/Satisfaction: A Comparison of Tourism and Sports Industries

Ali SEVİLMİŞ
Metin KOZAK
İlknur ÖZDEMİR
Pages
210–234
Publication Date
2023-06-01
DOI
—
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

The study conveys its originality by identifying the employee dis/satisfaction factors in the tourism and sports industries.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:This study aims to identify the common and distinct factors affecting the dis/satisfaction of employees in two different industries, namely tourism and sports, and develop a model.
📊
Key Findings & Data:A total of 118 employees in five-star hotels and sports centers participated in the study.
💡
Conclusion & Impact:The study conveys its originality by identifying the employee dis/satisfaction factors in the tourism and sports industries.
🔬Design:Modeling & Simulation
📍Scope:Comprehensive Sample
⚙️Variables:employee satisfaction · employee dissatisfaction · human resource management

Abstract

This study aims to identify the common and distinct factors affecting the dis/satisfaction of employees in two different industries, namely tourism and sports, and develop a model. The study was carried out using the qualitative method. A total of 118 employees in five-star hotels and sports centers participated in the study. Common factors affecting employee satisfaction were thematized as relationship with co-workers, nature of the job, relationship with superiors, salary, working hours, career opportunities, and job security. The factors affecting the dissatisfaction were thematized as inefficient salary, lack of relationship with superiors, job insecurity, and lack of relationship with co-workers. In the context of satisfaction in tourism, the theme of “Facilities and benefits” differs from sports. In the context of dissatisfaction with sports, the theme of “lack of career opportunities” differs from tourism. Based on the study findings, practical implications are presented for the two industries in an aim to increase the performance and productivity of their businesses. The study conveys its originality by identifying the employee dis/satisfaction factors in the tourism and sports industries.

🔖

Cite This Article

SEVİLMİŞ, A., KOZAK, M., ÖZDEMİR, İ. (2023). Drivers of Employee Dis/Satisfaction: A Comparison of Tourism and Sports Industries. Advances in Hospitality and Tourism Research (AHTR), Cilt: 11 Sayı: 2, 210–234. https://ajindex.com/articles/938976

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (11)

  1. Ahad, R., Mustafa, M. Z., Mohamad, S., Abdullah, N. H. S., & Nordin, M. N. (2021). Work attitude, organizational commitment and emotional intelligence of Malaysian vocational college teachers. Journal of Technical Education and Training, 13(1), 15-21.
  2. Aksu, A. A., & Aktaş, A. (2005). Job satisfaction of managers in tourism: Cases in the Antalya region of Turkey. Managerial Auditing Journal, 20(5), 479-488. https://doi.org/10.1108/02686900510598830
  3. Alderfer, C. P. (1972). Existence, eelatedness and growth, New York: The Free Press Ariza-Montes, A., Hernández-Perlines, F., Han, H., Law, R. (2019). Human dimension of the hospitality industry: Working conditions and psychological well-being among European servers. Journal of Hospitality and Tourism Management, 41, 138–147. https://doi.org/10.1016/j.jhtm.2019.10.013
  4. Adams, J. S. (2010). Equity theory. London: Routledge. Alagarsamy, S., Mehrolia, S., & Aranha, R. H. (2020). The mediating effect of employee engagement: how employee psychological empowerment impacts the employee satisfaction? A study of Maldivian tourism sector. Global Business Review, 1-19. https://doi.org/10.1177/0972150920915315
  5. Baquero, A., Delgado, B., Escortell, R., Sapena, J. (2019). Authentic leadership and job satisfaction: A fuzzy-set qualitative comparative analysis (fsQCA). Sustainability, 11(8), 2412. https://doi.org/10.3390/su11082412
  6. Baum, T. (2007). Human resources in tourism: Still waiting for change. Tourism Management, 28(6), 1383–1399. https://doi.org/10.1016/j.tourman.2007.04.005
  7. Bednarska, M. A. (2013). Quality of work life in tourism-implications for competitive advantage of the tourism industry. Journal of Travel & Tourism Research, 13, 1-17.
  8. Belias, D., Rossidis, I., Papademetriou, C., & Mantas, C. (2022). Job satisfaction as affected by types of leadership: A case study of Greek tourism sector. Journal of Quality Assurance in Hospitality & Tourism, 23(2), 299-317.
  9. Bernabe, B., Campos-Izquierdo, A., & Gonzelez, M. D. (2016). Job satisfaction of sport and physical activity instructors in Spain according to gender and age. South African Journal for Research in Sport, Physical Education and Recreation, 38(1), 1-12.
  10. Blayney, C., Cormier-MacBurnie, P., & Young, J. D. (2020). The devolution of human resource management to line managers: A preliminary examination of the hotel industry in Halifax, Canada. Journal of Human Resources in Hospitality & Tourism, 19(4), 443-472. https://doi.org/10.1080/15332845.2020.1763760
  11. Bonn, M. A.,