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Journals / İşletme Araştırmaları Dergisi / 2017 / Cilt: 9 - Sayı: 4

Does The E-Loyalty Increase As The Consumer's Access To The Internet Increases? An Empirical Study In Turkey

Naci BÜYÜKDAĞ
Olgun KİTAPCI
Pages
139–154
Publication Date
2022-11-03
DOI
—
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

As the internet usage increases competition, it is suggested that e-commerce companies should be differentiated from other competitors through e-trust, branding of the web site, use of social media communication channels and participation in social responsibility projects

📌 3 Key Takeaways

🎯
Objective & Hypothesis:The purpose of the study is to investigate whether the level of the Internet experience has a moderating effect on the relationship between e-satisfaction and eloyalty.
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Key Findings & Data:Because according to the literature, the moderator effect of internet usage level has not been investigated in terms of the relationship between e-satisfaction and eloyalty.
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Conclusion & Impact:As the internet usage increases competition, it is suggested that e-commerce companies should be differentiated from other competitors through e-trust, branding of the web site, use of social media communication channels and participation in social responsibility projects
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters

Abstract

The purpose of the study is to investigate whether the level of the Internet experience has a moderating effect on the relationship between e-satisfaction and eloyalty. Because according to the literature, the moderator effect of internet usage level has not been investigated in terms of the relationship between e-satisfaction and eloyalty. Therefore, there is a gap in the literature and this study aims to fill it. Multivariate methods were applied in this study. The level of the Internet experience has been the moderator effect on the relationship between e-satisfaction and e-loyalty. Consumers with low the Internet experience were found to show more e-loyalty than those who had high the Internet experience. As the internet usage increases competition, it is suggested that e-commerce companies should be differentiated from other competitors through e-trust, branding of the web site, use of social media communication channels and participation in social responsibility projects

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Cite This Article

BÜYÜKDAĞ, N., KİTAPCI, O. (2022). Does The E-Loyalty Increase As The Consumer's Access To The Internet Increases? An Empirical Study In Turkey. İşletme Araştırmaları Dergisi, Cilt: 9 - Sayı: 4, 139–154. https://ajindex.com/articles/652147

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