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Journals / Tüketici ve Tüketim Araştırmaları Dergisi / 2020 / Cilt: 12 - Sayı: 1

Research on the Effect of Perceived Physician Incivility on Justice Perception and Service Avoidance of Patients in Health Care Institutions

Sağlık Kurumlarında Algılanan Hekim Nezaketsizliğinin, Algılanan Adalet ve Hizmetten Kaçınmaya Etkisi: Kırıkkale’de Bir Araştırma

İbrahim BOZACI
Rabia Vildan İŞCAN
Pages
35–59
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

Finally, recommendations have been developed for health institutions and researchers.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Employee incivility is commonly encountered in the workplace.
📊
Key Findings & Data:In the research, after analyzing the literature on incivility, the analysis of the data collected from 410 people in Kırıkkale province by convenience sampling method was included.
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Conclusion & Impact:Finally, recommendations have been developed for health institutions and researchers.
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters

Abstract

Employee incivility is commonly encountered in the workplace. Although there are lots of studies on the effects of incivility on employees in management science, the effects on the consumers have received little attention. The goal of this study is to determine the effects of perceived incivility on doctors on justice perception and avoidance from the health services of patients. In the research, after analyzing the literature on incivility, the analysis of the data collected from 410 people in Kırıkkale province by convenience sampling method was included. As a result of the analysis of the collected data, it was determined that the perceived incivility adversely affects the justice perception of the patients and increasing the avoidance of receiving health services. Hence, it can be understood that doctor incivility can be an important problem in the health sector and social level. Finally, recommendations have been developed for health institutions and researchers.

Özet

İşyerinde çalışan nezaketsizliği ile yaygın olarak karşılaşılmaktadır. Saygı kurallarına aykırı davranışları ifade eden nezaketsizliğin, yönetim biliminde çalışanlara etkileriyle ilgili çok sayıda araştırma olmasına karşın, tüketicilere etkileri görece az ilgi çekmiştir. Bu araştırmanın amacı, hekimle ilgili algılanan kabalığının, hastaların adalet algısına ve sağlık hizmetlerini almaktan kaçınmasına etkilerini belirlemektir. Araştırmada, nezaketsizlikle ilgili literatür incelemesinin ardından, Kırıkkale ilinde kolayda örnekleme yöntemiyle 410 kişiden toplanan verilerin analizine yer verilmiştir. Toplanan verilerin analizi neticesinde algılanan nezaketsizliğin, hastaların adalet algısını olumsuz etkilediği ve sağlık hizmetleri almaktan kaçınmayı artırdığı tespit edilmiştir. Dolayısıyla hekim kabalığının sağlık sektöründe ve toplumsal düzeyde önemli bir sorun olabileceği anlaşılmaktadır. Son olarak sağlık kuruluşlarına ve araştırmacılara öneriler geliştirilmiştir.

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Cite This Article

BOZACI, İ., İŞCAN, R. V. (2020). Research on the Effect of Perceived Physician Incivility on Justice Perception and Service Avoidance of Patients in Health Care Institutions. Tüketici ve Tüketim Araştırmaları Dergisi, Cilt: 12 - Sayı: 1, 35–59. https://ajindex.com/articles/395107

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