Journals / İnsan ve Toplum Bilimleri Araştırmaları Dergisi / 2017 / Cilt: 6 - Sayı: 1

The Moderator Effect of the Electronicization in Relation to Organizational Commitment and Performance of Employees at Turkish Revenue Administration: SEIA Service at Istanbul Revenue Administration

Türk Gelir İdaresinde Çalışanların Örgütsel Bağlılıkları ve Örgütsel Performansları Arasındaki İlişkide Elektronikleşmenin Moderatör Etkisi: İstanbul Vergi Dairesi Başkanlığında EYDS Hizmeti

Pages
443–457
DOI
—
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

Consequently, it is found that there is a moderate positive relationship between organizational commitment and performance, electronicization has moderator effect in relation to variables specified as well.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Provided by tax units under the organization roof of Turkish Revenue Administration, Tax services has character of duty in today's modern states, it also has constitutional basis in the Republic of Turkey.
📊
Key Findings & Data:In this paper, it is examined that if electronicization at Turkish Revenue Administration has or not moderator effect in relation to organizational commitment and performance of employees.
💡
Conclusion & Impact:Consequently, it is found that there is a moderate positive relationship between organizational commitment and performance, electronicization has moderator effect in relation to variables specified as well.
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters

Abstract

Provided by tax units under the organization roof of Turkish Revenue Administration, Tax services has character of duty in today's modern states, it also has constitutional basis in the Republic of Turkey. In this paper, it is examined that if electronicization at Turkish Revenue Administration has or not moderator effect in relation to organizational commitment and performance of employees. System of Electronic Inspection and Audit (SEIA) serviced by public employees that employed in the application group directorates of the Istanbul Revenue Administration takes part in this study as a research topic. In this paper, in terms of organizational commitment and organizational performance in Turkish Revenue Administration it is tried to explain how important SEIA service is. Consequently, it is found that there is a moderate positive relationship between organizational commitment and performance, electronicization has moderator effect in relation to variables specified as well.

Özet

Türk Gelir İdaresi teşkilatı çatısı altında vergi birimleri tarafından sağlanan vergi hizmeti, günümüz modern devletlerinde bir ödev niteliğinde yer almakta olup Türkiye Cumhuriyeti Devleti'nde de Anayasal dayanağı bulunmaktadır. Araştırmada Türk Gelir İdaresi'nde örgütsel bağlılık ve örgütsel performans arasındaki ilişkide elektronikleşmenin moderatör etkisinin olup olmadığı incelenmiştir. Bu bakımdan İstanbul Vergi Dairesi Başkanlığı'na bağlı uygulama grup müdürlüklerinde istihdam edilen kamu çalışanları vasıtasıyla sağlanan Elektronik Yoklama Denetim Sistemi (EYDS), araştırma konusu olarak çalışmada yer almaktadır. Bu çalışmada, kısaca Türk Gelir İdaresinde örgütsel bağlılık ve örgütsel performans adına EYDS hizmetinin ne derece önem teşkil ettiği açıklanmaya çalışılmıştır. Analiz sonuçlarına göre örgütsel bağlılık ve örgütsel performans arasında orta seviyede pozitif bir ilişki açığa çıkarılmakla beraber EYDS'nin bu ilişkide moderatör etkisinin bulunduğu da tespit edilmiştir.

🔖

Cite This Article

GÖKSU, N., TAŞKIRMAZ, M. (2017). The Moderator Effect of the Electronicization in Relation to Organizational Commitment and Performance of Employees at Turkish Revenue Administration: SEIA Service at Istanbul Revenue Administration. İnsan ve Toplum Bilimleri Araştırmaları Dergisi, Cilt: 6 - Sayı: 1, 443–457. https://ajindex.com/articles/269739

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (12)

  1. Allen, N.J. ve Meyer, J.P. (1990). The measurement and antecendets of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1-18.
  2. Conchas, E. (2000). Company profits tied to employee commitment. Dallas Business Journal,2(29), 37-48.
  3. Delaney, J.T. ve Husalid, M.A. (1996). The Impact of Human Resource Management Practices on Perceptıons of Organizational Performance. Academy of Management Journal, 39(4), 949-969.
  4. Dess, G.G. ve Robinson, R.B. (1984). Measuring organizational performance in the absence of objective measures: the case of privately-held firm and conglomerate business units. Strategic Management Journal, 5(3), 265-273.
  5. Faisal, M.N. ve Al-Esmael, B.A. (2013). Modeling the enablers of organizational commitment. Business Process Management, 20(1), 25-46.
  6. Gelir İdaresi Başkanlığı (2016). Türk Gelir İdaresi Mükellef Hakları Bildirgesi. 09/10/2016 tarihinde http://www.gib.gov.tr/ adresinden alındı. Hwang, I.S. ve Chi, D.J. (2005). Relationships among internal marketing, employee job satisfaction and international hotel performance: an empirical study. International Journal of Management, 22(2), 285-293.
  7. İstanbul Vergi Dairesi Başkanlığı. (2016). Misyonumuz ve Vizyonumuz. 09/10/2016 tarihinde http://www.ivdb.gov.tr/ adresinden alındı. Kim, S. (2005). Individual-level factors and organisational performance in government organisations. Journal of Public Administration Research and Theory, 15(2), 245-261.
  8. Li, S., Subba Rao, S., Ragu-Nathan, B. ve Ragu-Nathan, T. (2005). Development and validation of measurement instruments for studying supply chain management practices. Journal of Operation Management, 23(6), 618-641.
  9. Li, Ye-Chuen. (2014). Impact of leisure farm resource base on organizational commitment and performance. The International Journal of Organizational Innovation, 6(4), 122-134.
  10. Meyer, J.P. ve Allen, N.J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61- 89. Meyer, J.P., Allen, N.J. ve Smith, C.A. (1993). Commitment to organizations and occupations: extension and test of a three-component conceptualization. Journal of Applied Psychology, 78 (4), 538-551.
  11. Meyer, J.P., Stanley, D.J., Herscovitch, L. ve Topolnytsky, L. (2002). Meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior, 61, 20-52.
  12. Miller, D. ve Lee, J. (1999). People matter: commitment to employees, strategy and performance in