SavedAdd your journal

Journals / Journal of Tourism and Gastronomy Studies / 2019 / Cilt: 7 - Sayı: 4

Service Quality Measurement of Higher Education Institutions in TR21 Thrace Region: A Study on Tourism Students

Bilal DEVECİ
Pages
2418–2437
DOI
—
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

As a result of the analysis, it was found that the 6 dimension structure at the scale was verified.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:The service quality levels of the three higher education institutions in the TR21 Thrace region were found to be slightly above the middle level (x̄3.41).
📊
Key Findings & Data:As a result of the analysis, it was found that the 6 dimension structure at the scale was verified.
💡
Conclusion & Impact:It was determined that the obtained compliance values were within the accepted values in the literature.
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters

Özet

The service quality levels of the three higher education institutions in the TR21 Thrace region were found to be slightly above the middle level (x̄3.41). Carried out to identify the link between the sub-dimensions of the higher education service quality scale, the correlation analysis revealed a strong positive relationship. Initially, a Exploratory Factor Analysis (EFA) was performed to establish construct validity of the higher education service quality scale, followed by a Confirmatory Factor Analysis (CFA). As a result of the analysis, it was found that the 6 dimension structure at the scale was verified. It was determined that the obtained compliance values were within the accepted values in the literature.

🔖

Cite This Article

DEVECİ, B. (2019). Service Quality Measurement of Higher Education Institutions in TR21 Thrace Region: A Study on Tourism Students. Journal of Tourism and Gastronomy Studies, Cilt: 7 - Sayı: 4, 2418–2437. https://ajindex.com/articles/266618

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (13)

  1. Ada, S., Baysal, Z. N. & Erkan, S. S. S. (2017). An evaluation of service quality in higher educaton: Marmara and Nigde Omer Halisdemir Universities’ department of education students. Universal Journal of Educational Research, 5 (11), 2056-2065.
  2. Akbaba, A. & Kılınç, İ. (2001). Hizmet kalitesi ve turizm işletmelerinde servqual uygulamaları. Anatolia: Turizm Araştırmaları Dergisi, 2, 162-168.
  3. Akbaba, A., Gürü, B. E., Yaran, M. & Çimen, H. (2006). Öğrencilerin öğretim elemanları ile ilgili kalite beklentileri: Akçakoca Turizm İşletmeciliği ve Otelcilik Yüksekokulu örneği. Anatolia: Turizm Araştırmaları Dergisi, 17 (1), 9-21.
  4. Akgöz, E. & Gürsoy, Y. (2014). Turizm eğitiminde yabancı dil öğrenme, istek ve kararlılıkları: Selçuk Üniversitesi Beyşehir örneği. Journal of Tourism and Gastronomy Studies, 2 (1), 21-29.
  5. Aksu, M. & Bucak, T. (2012). Mesleki turizm eğitimi. Aksaray Üniversitesi İİBF Dergisi, 4 (2), 7-18.
  6. Altaş, D. (2006). Üniversite öğrencileri memnuniyet araştırması. Marmara Üniversitesi İİBF Dergisi, 21 (1), 439- 458. Alhadad, A. & Çavdar, E. (2019). Yükseköğretimde EFQM Mükemmellik Modeli. Van Yüzüncü Yıl Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 44, 193-222.
  7. Ali, F., Zhou, Y., Hussain, K., Nair, P. K. & Ragavan, N. (2016). Does higher education service quality effect student satisfaction, ımage and loyalty? a study of ınternational students in Malaysian Public Universities. Quality Assurance in Education, 24 (1), 70-94.
  8. Ali, S. R. O., Shariff, N. A. M., Said, N. S. M. & Mat, K. A. (2018). Service quality in higher education in Malaysia: perception of undergraduate students in a malaysian public university. e-Academia Journal, 7 (2), 138-145.
  9. Antony, J., Antony, F. J. & Ghosh, S. (2004). Evaluating service quality i a UK hotel chain: a case study. International Journal of Contemporaray Hospitality Management, 16 (6), 380-384.
  10. Arslantürk, Y. (2010). Yükseköğretim düzeyinde turist rehberliği eğitimi veren öğretim kurumlarında uygulanan eğitime yönelik öğrenci algılamaları. Aksaray Üniversitesi İİBF Dergisi, 2 (1), 63-78.
  11. Avcı, U. & Sayılır, A. (2006). Hizmet kalitesi çerçevesinde çalışanların rolüne ve yeterliliklerine ilişkin karşılaştırmalı bir inceleme. Ticaret ve Turizm Eğitim Fakültesi Dergisi, 1, 121-138.
  12. Ayaz, N. & Arakaya, A. (2019). Yükseköğretimde hizmet kalitesi ölçümü: öğrenci işleri daire başkanlığı örneği. Yükseköğretim ve Bilim Dergisi, 9 (1), 123-133.
  13. Ayaz, N., Yeşiltaş, M. & Türkmen, F. (2012). Turizm eğitimi alan öğrencilerin kır