Journals / Journal of Life Economics / 2020 / Cilt: 7 - Sayı: 2

MILLENNIAL VERSUS NON-MILLENNIAL USERS: CONTEXT OF CUSTOMER ENGAGEMENT LEVELS ON INSTAGRAM STORIES (EXTENDED VERSION)

Pages
135–150
Publication Date
2020-05-02
DOI
—
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

However, results unexpectedly demonstrate that non-millennial (age 40 and more in 2020) users show the same engagement level in “watching” and “reading” ephemeral content as Millennial users.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Ephemeral social media platforms, which displays rich media, primarily images and videos, are only available only for a short period of time.
📊
Key Findings & Data:We design quantitative survey study that sampling data collected over two weeks (N= 149) to understand engagement differences (consuming, participating, producing) between Millennials and Non-millennials (the Silent Generation, the Baby Boomers, Generation X), on one of the leading ephemeral mobile platforms - on Instagram “Stories”.
💡
Conclusion & Impact:However, results unexpectedly demonstrate that non-millennial (age 40 and more in 2020) users show the same engagement level in “watching” and “reading” ephemeral content as Millennial users.
🔬Design:Survey & Empirical Study
📍Scope:2020 Verileri
⚙️Variables:Instagram Stories · Customer Engagement · Ephemeral Social Media

Abstract

Ephemeral social media platforms, which displays rich media, primarily images and videos, are only available only for a short period of time. It has recently attracted researchers ' attention to better understand how ephemeral social media platforms impact users of social media. We design quantitative survey study that sampling data collected over two weeks (N= 149) to understand engagement differences (consuming, participating, producing) between Millennials and Non-millennials (the Silent Generation, the Baby Boomers, Generation X), on one of the leading ephemeral mobile platforms - on Instagram “Stories”. Our data demonstrated that Millennials show statistically significant differences by engaging Instagram “Stories” than Non-millennials. However, results unexpectedly demonstrate that non-millennial (age 40 and more in 2020) users show the same engagement level in “watching” and “reading” ephemeral content as Millennial users.

Özet

Ephemeral social media platforms, which displays rich media, primarily images and videos, are only available only for a short period of time. It has recently attracted researchers ' attention to better understand how ephemeral social media platforms impact users of social media. We design quantitative survey study that sampling data collected over two weeks (N= 149) to understand engagement differences (consuming, participating, producing) between Millennials and Non-millennials (the Silent Generation, the Baby Boomers, Generation X), on one of the leading ephemeral mobile platforms - on Instagram “Stories”. Our data demonstrated that Millennials show statistically significant differences by engaging Instagram “Stories” than Non-millennials. However, results unexpectedly demonstrate that non-millennial (age 40 and more in 2020) users show the same engagement level in “watching” and “reading” ephemeral content as Millennial users.

🔖

Cite This Article

ISRAFILZADE, K., BABAYEV, N. (2020). MILLENNIAL VERSUS NON-MILLENNIAL USERS: CONTEXT OF CUSTOMER ENGAGEMENT LEVELS ON INSTAGRAM STORIES (EXTENDED VERSION). Journal of Life Economics, Cilt: 7 - Sayı: 2, 135–150. https://ajindex.com/articles/2433

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (13)

  1. ALTER, J., (2018). Instagram Engagement Rate Data: Average Seconds On Site | Yotpo. [online] Yotpo. Available at: [Accessed 11 July 2018].
  2. BARRY, A.E., BATES, A.M., OLUSANYA, O., VINAL, C.E., MARTIN, E., PEOPLES, J.E., JACKSON, Z.A., BILLINGER, S.A., YUSUF, A., CAULEY, D.A. and MONTANO, J.R., (2016). Alcohol marketing on Twitter and Instagram: Evidence of directly advertising to youth/adolescents. Alcohol and Alcoholism, 51(4), pp.487-492.
  3. BAYER, J., ELLISON, N., SCHOENEBECK, S. and FALK, E., (2015). Sharing the small moments: ephemeral social interaction on Snapchat. Information, Communication & Society, 19(7), pp.956-977.
  4. BECKERS, S.F., RISSELADA, H. and VERHOEF, P.C., (2014). Customer engagement: A new frontier in customer value management. In: RUST R. T. & HUANG M.-H. Handbook of service marketing research. Edward Elgar Publishing, pp. 97–122
  5. BELANCHE, D., CENJOR, I. and PÉREZ-RUEDA, A., (2019). Instagram Stories versus Facebook Wall: an advertising effectiveness analysis. Spanish Journal of Marketing - ESIC, 23(1), pp.69-94.
  6. BENNETT, S., MATON, K. and KERVIN, L., (2008). The ‘digital natives’ debate: A critical review of the evidence. British journal of educational technology, 39(5), pp.775-786.
  7. BILLINGS, A.C., QIAO, F., CONLIN, L. and NIE, T., (2017). Permanently desiring the temporary? Snapchat, social media, and the shifting motivations of sports fans. Communication & Sport, 5(1), pp.10-26.
  8. BRODIE, R., HOLLEBEEK, L., JURIĆ, B. and ILIĆ, A., (2011). Customer Engagement. Journal of Service Research, 14(3), pp.252-271.
  9. CALDER, B., MALTHOUSE, E. and SCHAEDEL, U., (2009). An Experimental Study of the Relationship between Online Engagement and Advertising Effectiveness. Journal of Interactive Marketing, 23(4), pp.321-331. CASALÓ, L., FLAVIÁN, C. and IBÁÑEZ-SÁNCHEZ, S., (2017). Antecedents of consumer intention to follow and recommend an Instagram account. Online Information Review, 41(7), pp.1046-1063.
  10. CHEN, K. and CHEUNG, H., (2019). Unlocking the power of ephemeral content: The roles of motivations, gratification, need for closure, and engagement. Computers in Human Behavior, 97, pp.67-74.
  11. CHU, S. and KIM, Y., (2011). Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites. International Journal of Advertising, 30(1), pp.47-75.
  12. CONSTINE, J., (2018). Techcrunch Is Now A Part Of Verizon Media. [online] Techcrunch.com. Available at: [Accessed 8 July 2019].
  13. COOPER, P., (2018). Social Media Advertising Stats That Ma