Journals / Organizasyon ve Yönetim Bilimleri Dergisi / 2014 / Cilt: 6 - Sayı: 1

TÜKETİCİLERİN ALIŞVERİŞ MOTİVASYONLARI İLE AĞIZDAN AĞIZA İLETİŞİM DAVRANIŞLARI ARASINDAKİ İLİŞKİLER

Pages
35–56
Publication Date
2014-06-01
DOI
—
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

The findings indicate that there is a relationship between consumers’ shopping motivations and intentions to word of mouth communication behavior.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:The main purpose of this study examine the relationship between consumers’ shopping motivations and intentions to word of mouth communication behavior.
📊
Key Findings & Data:Because of this purpose, base on quantitative research methods and the data has been collected through convenience sampling from consumers in Aksaray with a questionnaire that created based upon literature review.
💡
Conclusion & Impact:The findings indicate that there is a relationship between consumers’ shopping motivations and intentions to word of mouth communication behavior.
🔬Design:Survey & Empirical Study
📍Scope:Comprehensive Sample
⚙️Variables:Alışveriş Motivasyonları · Ağızdan Ağıza İletişim · Tüketici Davranışı

Abstract

The main purpose of this study examine the relationship between consumers’ shopping motivations and intentions to word of mouth communication behavior. Because of this purpose, base on quantitative research methods and the data has been collected through convenience sampling from consumers in Aksaray with a questionnaire that created based upon literature review. The data has been tested frequency analysis, factor analysis, and correlation analysis. The findings indicate that there is a relationship between consumers’ shopping motivations and intentions to word of mouth communication behavior. In this sense, especially hedonic shopping motivations is become prominent

Özet

Bu çalışmanın temel amacı, tüketicilerin alışveriş motivasyonları ile ağızdan ağıza iletişim davranışlarına yönelik eğilimleri arasındaki ilişkileri incelemektir. Bu amacı karşılamak için nicel araştırma yöntemi esas alınarak, alanyazına dayalı olarak oluşturulan bir anket ile Aksaray ilindeki tüketicilerden kolayda örnekleme yoluyla veri toplanmıştır. Toplanan veriler, frekans analizi, faktör analizi ve korelasyon analizi ile test edilmiştir. Sonuçlar, tüketicilerin sahip oldukları alışveriş motivasyonları ile ağızdan ağıza iletişim davranışına yönelik eğilimleri arasında ilişkiler olduğunu ortaya koymaktadır. Bu anlamda özellikle hedonik alışveriş motivasyonlarının öne çıktığı dikkat çekmektedir

🔖

Cite This Article

Uygun, M., Mete, S., Güner, E. (2014). TÜKETİCİLERİN ALIŞVERİŞ MOTİVASYONLARI İLE AĞIZDAN AĞIZA İLETİŞİM DAVRANIŞLARI ARASINDAKİ İLİŞKİLER. Organizasyon ve Yönetim Bilimleri Dergisi, Cilt: 6 - Sayı: 1, 35–56. https://ajindex.com/articles/229253

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (19)

  1. Anderson, E. W. “Customer Satisfaction and Word-of-Mouth”. Journal of Service Research, 1: 1, 1998, 2-14.
  2. Arnould, M. J. ve. Reynolds, K. E.“Hedonic Shopping Motivations”. Journal of Retailing, 79, 2003, 77-95.
  3. Babin, B. J. ve. Attaway, J. S. “Atmospheric Affect As A Tool of Creating Value and Gaining Share of Customer”. Journal of Business Research, 49, 2000, 91-99.
  4. Babin, B. J., Darden, W. R., Griffin, M.,, "Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Values", Journal of Consumer Research, Vol. 20, March, 1994, 644-656.
  5. Bansal, H.S. ve P.A. Voyer. “Word-of-Mouth Processes within a Services Purchase Decision Context”. Journal of Service Research, 3: 2, 2000, 166-177.
  6. Batra, R. ve., Ahtola, O. T. “Measuring the Hedonic and Utilitarian Sources of Consumer Attitudes”. Marketing Letters 2 (2), 1990, 159-170.
  7. Bellenger, D. N., ve. Korgaonkar, P. K. “Profiling the Recreational Shopper”. Journal of Retailing, 56 (Fall), 1980, 77-91.
  8. Berry, L.L., L. Carbone, S.H. Haeckel. “Managing The Total Customer Experience”. MIT Sloan Management Review, 43: 3, 2002, 1-6.
  9. Bone, P.F. “Word-of-Mouth Effects on Short-term and Long-term Product Judgments”. Journal of Business Research, 32, 1995, 213-223
  10. Campbell, R. M., Jr,. Measuring Consumers Evaluations of the Functional, Symbolic and Experiential of Brands, Oregon: University of Oregon, 2002.
  11. Charlett, D. ve R. Garland. “How Damaging is Negative Word-of-Mouth?”. Marketing Bulletin, 6:May, 1995, 42-50.
  12. Chen, J., Ching, R. K.H., Luo, M. M. ve Liu, C.C. “Virtual Experiential Marketing on Online Customer Intentions an Loyalty”. Proceedings of the 41st Hawaii International Conference on System Sciences-2008, IEEE, 2008.
  13. Chien-Tao, C.J. Word of Mouth Effects: Comparing Taiwanese an American Consumers, San Fransisco, California: Golden Gate University, 2008.
  14. Chu, S-C. Determinants of Consumer Engagement in Electronic Word of Mouths in Social Networking Sites. Austin: The University of Texas, 2009.
  15. Danziger, P. N. Why People Buy Things: They Don’t Need: Understanding Predicting Consumer Behavior, Chicago: Dearborn Trade Publishing, 2004.
  16. Dawson, S., Bloch, P. ve. Ridgway, N. “Shopping Motives, Emotional States, and Retail Outcomes”. Journal of Retailing, 66, 4, 1990, 408-27.
  17. Dhar, R., ve Wertenbroch, K. “Consumer Choice Between Hedonic and Utilitarian Goods”. Journal of Marketing Research, 37, 1, 2000, 60-71.
  18. Feng, J. Three Essays of Online Word-of-Mouth. Milwaukee: The University of Wisconsin, 2010.
  19. Ferris-Costa, F.