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Journals / Journal of Tourism and Gastronomy Studies / 2019 / Cilt: 7 - Sayı: 3

The Effect of Trust in Managers on the Organizational Identification and Intention to Quit: A Research on Hospitality Business Employees

Cengiz GAZELOĞLU
Eren ERKILIÇ
Engin AYTEKİN
Pages
1912–1932
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

It was concluded that the higher the perception of trust in the manager, the higher the organizational identification behavior and the lower the intention to quit.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:The aim of this study is to explore the effect of trust perceptions of hotel employees in their managers on their organizational identification behavior and intention to quit.
📊
Key Findings & Data:As a result of the T-test analyses, significant differences were found in 95% confidence level between the age groups and organizational identification (p=0,001) and intention to quit (p=0,000).
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Conclusion & Impact:It was concluded that the higher the perception of trust in the manager, the higher the organizational identification behavior and the lower the intention to quit.
🔬Design:Survey & Empirical Study
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters

Özet

The aim of this study is to explore the effect of trust perceptions of hotel employees in their managers on their organizational identification behavior and intention to quit. Initially, a literature review was performed and then a questionnaire was used to gather data. To analyze the data, T-test and variance analysis were carried out and Tukey and Tamhane tests were used as well. Lastly, structural equation modeling (SEM) was done to identify the degree and direction of the relationships. As a result of the T-test analyses, significant differences were found in 95% confidence level between the age groups and organizational identification (p=0,001) and intention to quit (p=0,000). Besides, it was identified that organizational identification behavior has an adverse effect on intention to quit (γ= -0,008). It was concluded that the higher the perception of trust in the manager, the higher the organizational identification behavior and the lower the intention to quit.

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Cite This Article

GAZELOĞLU, C., ERKILIÇ, E., AYTEKİN, E. (2019). The Effect of Trust in Managers on the Organizational Identification and Intention to Quit: A Research on Hospitality Business Employees. Journal of Tourism and Gastronomy Studies, Cilt: 7 - Sayı: 3, 1912–1932. https://ajindex.com/articles/207912

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