SavedAdd your journal

Journals / International Journal of Business and Management Studies / 2026 / Cilt: 2 Sayı: 1

THE RELATIONSHIP BETWEEN BURNOUT AND EMOTIONAL LABOUR OF THE EMPLOYEES IN HOSPITAL SECTOR

Mazlum Celık
Akif Tabak
Murat Paşa Uysal
Unsal Sıgrı
Omer Turunc
Pages
47–54
Publication Date
2010-06-01
DOI
—
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

In the result of the study, it has been determined that there is a correlation between Emotional Labour with its sub-dimensions, and burnout with its sub-dimensions

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Emotions of the employees of especially the sectors like banking, tourism, and health care, in which the interaction with the customers is at utmost importance, are expected by the businesses to be properly managed.
📊
Key Findings & Data:In the study, emotional labour and burnout levels of 136 nurses, serving in a community hospital, have been measured by using “Emotional Labour Scale” which was developed by Çukur (2009), and whose validity and reliability studies have been done in Turkey, with Maslach Burnout Inventory.
💡
Conclusion & Impact:In the result of the study, it has been determined that there is a correlation between Emotional Labour with its sub-dimensions, and burnout with its sub-dimensions
🔬Design:Makale
📍Scope:2009 Verileri
⚙️Variables:Emotional Labour · Burnout. · Emotional Labour

Abstract

Emotions of the employees of especially the sectors like banking, tourism, and health care, in which the interaction with the customers is at utmost importance, are expected by the businesses to be properly managed. While the display of emotions by the employees according to the demands of the organization in respect to the payments made has positive contributions to the businesses, it might affect the employees in a negative way. In this study, the relationship between the emotional labour and burnout displayed by the nurses, the employees of one of the career groups in which high level of interaction with the human beings occur, while working in their organizations. In the study, emotional labour and burnout levels of 136 nurses, serving in a community hospital, have been measured by using “Emotional Labour Scale” which was developed by Çukur (2009), and whose validity and reliability studies have been done in Turkey, with Maslach Burnout Inventory. In the result of the study, it has been determined that there is a correlation between Emotional Labour with its sub-dimensions, and burnout with its sub-dimensions

🔖

Cite This Article

Celık, M., Tabak, A., Uysal, M. P., Sıgrı, U., Turunc, O. (2010). THE RELATIONSHIP BETWEEN BURNOUT AND EMOTIONAL LABOUR OF THE EMPLOYEES IN HOSPITAL SECTOR. International Journal of Business and Management Studies, Cilt: 2 Sayı: 1, 47–54. https://ajindex.com/articles/1651336

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (31)

  1. Brotheridge, C., and Grandey, A. (2002), “Emotional labour and burnout: Comparing two perspectives of “people work”, Journal of Vocational Behavior, Vol.60, p.p.17-39.
  2. Brotheridge, C.M., and Lee, R.T. (2003), “Development and validation of the Emotional Labour Scale”,
  3. Journal of Occupational and Organizational Psychology, Vol.76, No.3, pp. 365- 379. Çukur C.Ş. (2009), “Öğretmenlerde Duygusal İşçilik Ölçeği Geliştirme: Geçerlik ve Güvenirlik
  4. Çalışması”, Kuram Ve Uygulamada Eğitim Bilimleri, Vol.9, No.2, p.p.527-574
  5. Diefendorff, J. M., Croyle, M. H., and Gosserand, H. (2005), The Dimensionality and Antecedents of
  6. Emotional Labour Strategies”, Journal of Vocational Behavior, Vol.66, p.p.339-357. Hochschild, A.R. (1983), The Managed Heart: Commercialization of Human Feeling. Berkeley:
  7. University of California Press. Hochschild, A. (1990), “Ideology and Emotion Management: A Perspective and Path for Future
  8. Research”. In T. D. Kemper (Ed.), Research Agendas in the Sociology of Emotions (pp.117-142), State University of New York Press, Albany, N. Y. Jackson, S. E., Schwab, R. L., and Schuler, R. S. (1986). “Toward an Understanding of the Burnout
  9. Phenomenon”, Journal of Applied Psychology, Vol.71, p.p. 630-640. Karim J. (2009), “Emotional Labour and Psychological Distress: Testing the Mediatory Role of Work
  10. Family Conflict”, European Journal of Social Sciences, Vol. 11, No. 4, p.p.584-598. Kruml, S.M., Geddes, D. (2000), “Exploring the Dimensions of Emotional Labour: The Heart of
  11. Hoschschild’s Work”, Management Communication Quarterly, Vol. 14, No.1, p.p.8–49. Mann S. (2005), “A Health-Care Model of Emotional Labour: An Evaluation of the Literature and Development of a Model”, Journal of Health Organization and Manegement, Vol, 19, No. 4/5, p.p. 317.
  12. Maslach C, Schaufeli W. B., and Leiter M.P. (2001), “Job Burnout”, Annual Rev Psychol. Vol. 52, p.p.397-422
  13. Maslach, C. (1978), “The Client Role in Staff Burn-Out”, Journal of Social Issues, Vol.34, No.,p.p.111-124.
  14. Maslach, C. (1982), Burnout: The Cost of Caring. Englewood Cliffs, New-Jersey: Prentice Hall.
  15. Maslach, C. and Jackson, S.E. (1981), “The Measurement of Experienced Burnout”, Journal of
  16. Occupational Behavior, Vol.2, p.p.99-113. Maslach, C. and Leiter, M.P. (1997), The Truth About Burnout: How Organizations Cause Personal
  17. Stress and What to do About it, San Francisco: Jossey Bass. Maslach, C. ve Pines, A.M. (1979), “Burnout,' the Loss of Human Caring”, in Pines, A. and Maslach,
  18. C. (Eds.), Experiencing social psychology (pp. 246-252). New York: Random House. Morris, J. A., and Feldman, D. C. (1996), “The Dimensions, Antecedents, and Consequences of
  19. Emotional Labour”, Academy of Management Review, Vol. 21, p.p. 986-1010.
  20. Öztürk A., Y. Tolga, V. Şenol and O. Günay, (2008), “Kayseri İlinde Görev Yapan Sağlık
  21. İdarecilerinin Tükenmişlik Düzeylerinin Değerlendirilmesi”, Erciyes Tıp Dergisi (Erciyes Medical Journal), Vol. 30, No.2, p.p.92-99. Rafaeli, A., and Sutton, R. I. (1987), “Expression of Emotion as Part of the Work Role”, Academy of
  22. Management Review, Vol.12, p.p.23-37. Rafaeli, A., and Sutton, R. I. (1989), The Expression of Emotion in Organizational Life”, Research in
  23. Organizational Behavior, Vol.11, p.p.1-42. Seçer, H. Ş. (2005), “Çalışma Yaşamında Duygular ve Duygusal Emek: Sosyoloji, Psikoloji ve Örgüt
  24. Teorisi Açısından Bir Değerlendirme”, Sosyal Siyaset Konferansları, Vol. 50, p.p. 813-834
  25. Tümkaya S., S. Çam and İ. Çavuşoğlu (2009), “Tükenmişlik Ölçeği Kısa Versiyonu’nun Türkçe’ye
  26. Uyarlama, Geçerlik ve Güvenirlik Çalışması”, Ç.Ü. Sosyal Bilimler Enstitüsü Dergisi, Vol. 18, No. 1, p.p.387–398. Zapf, D. (2002), “Emotion Work and Psychological Wellbeing: A Review of the Literature and Some
  27. Conceptual Considerations”, Human Resource Management Review, Vol.12, p.p.237-268.
  28. Diefendorff, J. M., Croyle, M. H., and Gosserand, H. (2005), The Dimensionality and Antecedents of
  29. Emotional Labour Strategies”, Journal of Vocational Behavior, Vol.66, p.p.339-357. Hochschild, A.R. (1983), The Managed Heart: Commercialization of Human Feeling. Berkeley:
  30. Maslach, C. (1978), “The Client Role in Staff Burn-Out”, Journal of Social Issues, Vol.34, No.,p.p.111-124.
  31. Uyarlama, Geçerlik ve Güvenirlik Çalışması”, Ç.Ü. Sosyal Bilimler Enstitüsü Dergisi, Vol. 18, No. 1, p.p.387–398. Zapf, D. (2002), “Emotion Work and Psychological Wellbeing: A Review of the Literature and Some